The aircon unit was full of black mold which meant we couldn't use it as I have bad asthma. There was also pink mold in the corners of the bathroom. We messaged to ask for extra pillows and were told that they would be unable to fulfill this request as the property is managed remotely. I understood at the time but after thinking about it later, I was confused as to why they wouldn't be able to communicate with the team that work at accommodation. We needed clean towels during our stay but after not being able to get extra pillows, didn't bother to ask for more towels so ended up having to wash the ones in the room ourselves. Not how we thought we would be spending part of our honeymoon! Also we had issues trying to check in with the machine. It didn't work but the person we called for assistance was super helpful, friendly and spoke great English.

The location was excellent, unfortunately this was just about the only good thing about the experience.

Stayed in November 2024

The wifi was an issue during our visit.

The rooms are very spacious. The accommodations of a kitchenette and clothes washer were terrific. Though there is no front desk, management can be very easily reached and are very responsive.

Stayed in October 2024

annoying stuff, the worst experience, my room had been already booked and İ realised it when i arrived at the place at 6 PM and they made me wait 2 and half hourse at the reception for the solution.. Furthermore, the manager didin't provide me any room instead he gave me a solution "you should find a place for yourself and we can refund your money".

Nothing

Stayed in October 2024

Once we have checked in, there were no available wifi in the room, since there is no staff in the facility we have to chat via booking.. and the response time was horrible. On our 3rd day, they fixed the wifi service and moreover we stayed 5nights there were no room cleaning service, they didnt even change the towels.. the bed is far away from comfortness. I do not recommened anybody to stay in there. Please also check google reviews too, I lately realized that and regret to stay in here

Room size is big

Stayed in October 2024

Retrieving the key was difficult once I accidentally knocked the lock box shut with the key still inside. The code only works once. Luckily I was able to call and retrieve the backup key.

Stayed in October 2024

It was not clean. There was dust everywhere, hairs and mold on the exhaust vent and on the AC. There is no staff on the premises, so we had to contact them via phone, email, booking and WhatsApp to try and get the room cleaned asap. As per the staffs request, we sent photos showing the dirtiest spots we found. Our request was acomodated and the communication very professional. The following day the room, was only partially cleaned! Just the spots from the photos. We even found other guests socks beneath the bed, leading us to believe that the room was never properly vacuumed. The hotel needs to improve its cleanliness in general. Smells like dust and mold when you walk inside. Apart from that, everything was OK. But unfortunately I will not be coming back to this hotel in the future.

Location. Price.

Stayed in October 2024

There weren’t enough trashcans or instructions on where to leave you trash. The toilet didn’t have a toilet brush either

The location, size and everything else were great. Room could be well ventilated (open windows). There was even enough room for 4 large sized luggagges.

Stayed in October 2024

One thin towel (like a face towel almost) per person per stay. Beds provided were hard as hell (not exaggerating, if you have any back issues do not do it) for a fit slim person like myself.

Spacious room, washing machine, kitchen and clothes hanging equipment.

Stayed in September 2024

The only down part was that there was no dish soap to clean the dishes, and the shower was a bit small. However I will still recommend (:

There is a lot of space. The beds were comfortable and it was good to have a washing machine.

Stayed in September 2024

Bad service. I have requested refunds for the trips because all the trains to Kyoto have suspended over the past few days. If the hotel accept, we can get refund. Although I explained the unavoidable situation, they still said no to my request.

The decoration is okay based on the picture. Because of the Typhoon, I have no way to take the Shinkanshen bullet train to Kyoto.

Stayed in September 2024

My room was located at the ground floor. So, sometimes I noticed there's a leaking inside the bathroom, coming from the airway. I think it's due to the room above us.

The location of the guest house is great! It only takes few minutes of walking to get to the nearest bus stops and railway stations. If you're planning to use the public transport during your travelling, this guest house is for you. There's also a lot of cafes around the area as well as 24 hrs convenience stores, if you want to find snacks at midnight.

Stayed in August 2024

The location is not too convenient But the real annoying part is the cleaning, the toilet was dirty. There is not staff to ask another pillow or clean the room or even change the towels. Actually it is not a hotel, it is like a Airbnb

The room is big There is laundry and hangers for drying clothes

Stayed in August 2024

Space in the room is so spacious and lighting is good for wearing makeup. The amenities also great.

Stayed in August 2024

The facilities were great. The location was fantastic. I really enjoyed my stay!

Stayed in August 2024

They don't provide essential utilities for everyday needs, and expect to buy it for yourself - like dishwasher detergent and sponge. We stayed for 2 weeks and they don't clean up the space for us at all and neither give us tools for cleaning it by ourselves. Garbage disposal and bedsheet washing is unmanaged, even after a special request. The service provider wasn't helpful regarding information handling of bicycle parking and in general they refuse every of our requests.

Stayed in June 2024

Great value, excellent location, and nice amenities with own toilet, mini kitchen and washing machine.

Stayed in June 2024

The wifi didn't work despite MANY tries to turn on/ off/ search etc. No staff at all, nobody to help with the wifi situation. There was a phone number we could call but no phone, so we would have had to use our own phones (= very expensive roaming as no internet = no whatsapp call possible).

Low price, beds were comfy, washing machine in room which was very handy, fridge and a hob to cook on.

Stayed in June 2024

Everythink perfect

Stayed in June 2024

It's a comfortable place, we have a laundry machine inside the room, all the amenities, shampoo, towels etc

Stayed in June 2024

We only received one key for our room. When we didn’t go out together, only one of us could keep the key. It’d be better if we could get 2 keys, or had the receptionists keep the key for us.

Clean and spacious

Stayed in June 2024

Nothing

Everything was good

Stayed in May 2024

Nothing.

Best hotel I’ve been so far in Japan! The room is spacious, there is a small kitchen, microwave and fridge… and its own washing machine! The checkin and checkout process are smooth (no reception at all), and the location is 5 minutes from a metro station and 20 minutes walking from the main Kyoto station. Perfect!

Stayed in April 2024

Check in information was not received on time. Very difficult to check in as there is only part time staff.

Quiet location not too far from train.

Stayed in March 2024

Well to start with I never got any information sent to me about the code required to enter the place. A lovely German couple let me in who shared their difficulties at entering the property previously. I contacted my husband in Australia who managed to get information from the booking site. Finally entered our room at 9.30 pm

Finally getting in to our room! Nothing much to like about this place

Stayed in March 2024

I would have appreciated an English translation for all the electronics without having to ask for those separately.

Great location, good for getting to places on foot. A much bigger space than I anticipated. It consisted of almost 3 room areas: bedroom, kitchen/laundry and bathroom. Super convenient!

Stayed in April 2024