Air con was hard to work out (all in Japanese), same with our washing machine, the door got locked and we couldn’t open it. Staff very ver helpful with fixing this though.

A modern chic studio room. We got breakfast each morning only for $10AUD each. Delicious! Loved the bath and Netflix in the room.

Stayed in April 2024

The housekeeping is run by the cafe downstairs… initially the service was a little slow as they were busy in the cafe. The hotel is located on a busy road .. rooms at the front will experience some road noise.

Well located near the Temple and plenty of shops. Plus 10 mins walk from Kyoto station. Our room was very comfortable and the super sized bathroom was a dream.

Stayed in April 2024

Hot water in the bathroom is not warm enough sometimes.

Perfect room facility, good and quiet location and hotel staff are very helpful even their English speaking are not fluent.

Stayed in March 2024

The light in our room wasn't accommodating for anyone over 5"1, wasn't a problem for me but my husband smacked his head a couple of times.

The room was spacious and well decorated, the bathroom was lovely and the beds were comfortable. This was the nicest and most relaxing hotel we stayed in whilst in Japan, the staff were also friendly and helpful, making sure we had everything we needed.

Stayed in March 2024

Many items seemed missing or broken. There were no bowls and the kitchen didn’t really have many utensils for food prep. The shower faucet handle was broken, and the shower head holder didn’t work. There were no hooks or place to hang wet towels. The mattress said it was king size, but it was really just two smaller mattresses pushed together with an uncomfortable ridge between them.

The place was very clean and the laundry was nice, it was spacious and it was handy to have the kitchenette. It was great to be walking distance to the train station.

Stayed in March 2024

Perhaps not the best option for families with little children as it is a bit of a walk to the train station, but still a great location.

Lovely hotel. Modern feel.

Stayed in November 2023

Everything was great!

Great hotel, friendly and warm staff. Room has a washer/dryer that was so important and convenient for us on long travels. Room was big too for 4 of us. Wifi was great and so was the Netflix! There were even a Dyson hair dryer and air purifier too! How great is that!

Stayed in November 2023

Spacious room however the metal frame chairs were uncomfortable and would be better replaced with a couch or arm chairs.

Good value and has washer/dryer in room.

Stayed in May 2023

Great staff, well equipped room, very comfortable. Welcome beverage greatly appreciated.

Stayed in June 2023

The room lacked space to put the clothes (long stay). Location is close to Kyoto central station but a bit far from the main attractions

Modern style hotel with very attentive staff. Rooms were nicely decorated. Breakfast delivered to the room every morning. Very nice bathroom.

Stayed in April 2023

room should have full carpet kitchen could have more crockery

cleanliness modern stuff very polite staff near to the Kyoto station and bus stop had washing machine & dryer in the room breakfast was exceptional and freshly cooked bread onsite.

Stayed in April 2023

mild inconvenience was caving no cutlery and no pan even though there was a stove

Very clean and polite workers. made us feel right at home always. one of their workers ran after us in the rain to give us umbrellas because they knew it would rain that day. that was a highlight for their hospitality. wonderful place. even better people

Stayed in April 2023

Quite far from any other attractions. Room felt a bit basic (like fashion and looks were chosen over actual comfort).

Spacious room, walking distance to shrine.

Stayed in October 2022

The room was very spacious. The design was very modern. Staff were very friendly.

Stayed in April 2024

Wow. This hotel completely exceeded my expectations. The rooms were huge, bright and very well stocked. The washer/dryer in the room was a godsend for us as a family with a baby and the bathroom was luxurious with a freestanding bathtub. The staff are very welcoming and downstairs there is a cafe and salad bar all with fresh colourful ingredients. This hotel was 1/3 the price of the more popular family suites chain in Japan but it was every bit as good if not better

Stayed in April 2024

Cold and noisy through vent in room , not a good nights sleep

Spacious room

Stayed in March 2024

Very helpful and welcoming staff. The location is great because it's just a 15 minute walk from Kyoto Station. There's also a bus stop across the road so you can easily get to any part of the city quickly. This hotel has a good modern look while still being very comfortable. Breakfast was very good too.

Stayed in March 2024

The bed was the worst bed I have ever slept on I ended up sleeping on the lounge the last night, broken shower head.

The staff were lovely, having a lounge in the room, nice bath, washing machine in the room, free Netflix, the breakfast was tasty.

Stayed in February 2024

Great hotel! We wanted to be close to Toji Temple so this was perfect. My daughter especially liked the Dyson Air Wrap and accessories:) Quick walk from Kyoto Station.

Stayed in November 2023

The location was little far from the places I wanted to visit.

THE CUSTOMER SERVICE WAS EXCELLENT! STAFF WAS VERY HELPFUL

Stayed in November 2023

"king sized" mattress was really two twin mattresses pushed together making a gap in the middle, staff were very loud moving things from the room next door, every time they opened the door it hit the lock being used to keep the door open. Started around 7 am every day, was hard to sleep.

Washing machine in room, bath, TV with youtube, decent location

Stayed in October 2023

Nothing, it’s great.

It was perfectly located to to-ji temple. So comfortable, great beds , bath was amazing and the staff and breakfast was fantastic.

Stayed in October 2023

the bed was just a little bit harder than i like

easy walk from railway station. plenty of room. lovely breakfast beautifully presented.

Stayed in October 2023

We stayed at the Root2 Hotel for 5 nights and we received exceptional service. Our room was spacious with twin double beds, a kitchenette with a sink, kettle, small convection stove, and a fridge with a good size freezer. The beds were very comfortable with soft sheets, cushions, and cosy blankets; the best western style mattresses we've slept on to date in Japan! The bathroom was very large (especially by Japanese standards) with a big tub and separate shower, and they provided us with beautiful soft thick towels (which were replenished with fresh ones each morning) and grey fleece robes. The room was also quiet, and we couldn't hear much noise outside or from the neighbouring room, so having the extra privacy to relax was very nice. The hotel is a few minutes easy walk to the train station and there are convenience stores nearby, so everything was very accessible. Even late at night they have someone at reception. Every evening they offered us a selection of breakfast choices, and delivered it to our hotel room - it's so nice to have coffee brought to you at 8:30am! We had an excellent day shopping at the local antiques and flea market held at Toji, and we needed to send some fragile items to Tokyo. The front desk was so helpful and considerate with sourcing cardboard boxes, packaging materials, fragile stickers, and then sent them on without any difficulty. Our office/booking manager (I'm so sorry I forgot your name!) left us a very thoughtfully written letter in English to explain the process. Booking a taxi was hassle free and only took a few minutes to arrive. It made our stay very pleasant and stress free, especially at the end of our trip when we were carrying a large number of bags. We are very grateful to all the Root2 staff, but especially our booking manager. Thank you again!

Stayed in October 2023