Rooms are small but it was fine

Clean, good location with very nice staff.

Stayed in March 2025

It’s a bit pricey.

Its location was perfect if you like to shop and eat.

Stayed in February 2025

Nothing

Excellent location, very helpful, friendly staff. The room was lovely, very clean, quiet and very large comfortable bed.

Stayed in March 2025

Clean great location

Stayed in March 2025

Location, friendly staff, cleanliness.

Stayed in March 2025

The room was spacious and luxurious, daily housekeeping and in a very convenient location to Ginza shopping and restaurants

Stayed in February 2025

A little challenging in communicating with hotel staffs

Stylish and vibrant

Stayed in January 2025

Location and convenient. Near station

Stayed in February 2025

Could probably have more washer and dryers (they only have 3). They tend to always be fully used in the morning and till the late evenings.

Really convenient location, new property, I mean it’s not a large room but for Japan is pretty ok.

Stayed in March 2025

The Royal Park Ginza was modern and thoughtfully fitted out. Modern toilet and bathroom with lovely walk-in shower. Well appointed room, roomy for Tokyo standards with great bedding. Staff were excellent and hotel was well-located.

Stayed in March 2025

While the room was large for Japanese standards it lacks storage space/ solutions like having more hooks. Our luggages were jammed next to the bed where we had to open them up on the bed to access our clothes which was a bit cumbersome. The space is probably suited for couples rather than families with small children. Room was dusty. My daughter coughed all night and required ventolin every night we stayed there. She is not asthmatic but has a dust mite allergy. The laundry facilities were okay. You could see if a machine was available for use on the tv however clothes did not dry within the allocated time so had to add more money in to dry the clothes properly. Other guests were waiting to use the machine particularly at night so best to do laundry during the day but don’t be that person who leaves it in the machine for hours without collecting it. The bins in the room were ridiculously small. Probably only had capacity for a small bottle so rubbish piled up around it very quickly The lobby rules seemed odd. You were not allowed to eat or drink despite having chairs and tables everywhere. You could only eat and drink at one particular table but only from foods purchased there.

Decent location being close to different train lines and the main Ginza strip New and modern decor Friendly and helpful staff Being able to cast your own programs on the tv The black out blinds were incredibly effective. Once closed, the room is pitch black to enable restful sleep. We had overslept a few times.

Stayed in March 2025

None

The hotel is newly renovated and centrally located to shopping, food and transport. The room and facilities are clean. Staff are helpful and professional.

Stayed in March 2025

the tv in one of the room wasn’t fixed but it was okay because we were out for most of the day

the location was really great the room was better than expected

Stayed in February 2025

Size of room.

Good location, clean working facilities and rooms.

Stayed in March 2025

3pm check in time is strict even if your room is ready prior to that time. Staff were unable to help me book a taxi- kept referring me to a QR code which went to an out of service number.

Beautiful hotel in a great location.

Stayed in March 2025

The Decor is adventurous and not quite to our taste. The western style hot breakfasts were not really hot enough.

Discovered how good The Royal Park Hotels are. Their Iconic range are even better. We are fans of this hotel group. Wonderful Staff. Direct train to airport nearby. Would easily recommend.

Stayed in February 2025

Nothing.

Onzen

Stayed in February 2025

Could consider a Google TV. The carpet choice of colour and design could be better as the current one causes dizziness for us. The condition and cleanliness of the basement onsen have room for improvement.

Very friendly customer service, overall cleanliness, good size toilet & shower area, and comfy bed. Very good location.

Stayed in February 2025

rare

excellent experience of the stay

Stayed in February 2025

This hotel was lovely. We wanted to stay in Ginza and were drawn to the property by the stylish design and public bath. It met all our expectations and more! The staff were fantastic and so helpful, especially when we had questions about navigating the subway to go explore other areas. Close to everything you need. And having access to the baths was extra special and really added to our stay!

Stayed in February 2025

Beautiful hotel, great amenities and cleaning staff, and so nice to have the bath downstairs!

Stayed in February 2025

There’s not much room to place luggage given rooms aren’t that big

The location

Stayed in February 2025

Trip on foot from train. I didn’t anticipate the stairways crossing the road. Should have taken a taxi from train station.

Modern decor, extremely clean and well fitted out room.

Stayed in February 2025

One of the usb ports did not work. But the hotel offered a change of room or plug in ports. Easy fix.

New hotel with a rather modern fit out. Well located, yet quiet enough. Public bath was great for a relaxing soak at night.

Stayed in February 2025

No room air circulation Too warm inside the room

Clean/New/Good Location

Stayed in February 2025