Room can be a bit small for 2 big luggages, the blinds can’t fully cover sunlight and the person sleeping near the windows will keep hitting the blinds producing sound that’s annoying. The design of the bed means the person sleeping inside have to climb on the bed to get in. Walls are pretty thin too…I could hear my neighbours showering.

It is quite near to some of the metro stations. Comes with public onsen (dyson hairdryers too!). Room is cosy and comfortable.

Stayed in May 2023

Size of room was pretty small. Hardly had space for large luggages.

Clean & service was excellent

Stayed in May 2023

Pretty small room (japanese style) Extremely hard to figure out how the thermostat works since it's only written in japanese Poor welcoming staff (machine check in) Extremely expensive breakfast

Location is great, at the heart of Ginza Conveniently located 10 min walking from Tokyo station (great if you plan to travel by train) Compact well-designed room with separate shower and toilet

Stayed in April 2023

the breakfast was limited and not like the pics could be more varied for different diets

good location spacious room lots of amenities

Stayed in May 2023

Location is strategic, price is good, staff is helpful

Stayed in April 2023

Needs more lighting in bathroom

Bike rental was great.

Stayed in May 2023

Bed was like sleeping on cement

Great breakfast and staff. Nice little bar on location

Stayed in May 2023

Space to put your clothing, had to keep it in suitcase

Super location, breakfast good lots to choose from.Would use again

Stayed in May 2023

Lower floor rooms looking at the back feel a bit crammed, but we asked to be transferred on a higher floor with a more open view and the staff was very helpful !

Staff was super friendly and facilities amazing. There’s also a bar on the ground floor to grab coffee or a drink at night. The area is very nice with all the good restaurants near by, stores and bars at walking distance. Also close to metro.

Stayed in May 2023

Gym could be better equipped.

Location is 10/10! Right in the heart of Ginza, close to train stations and lots of good food and shopping.

Stayed in April 2023

The gym described is not a gym. It does not include any kind of weights or weight machine.

Great Location, nice modern design

Stayed in May 2023

Constant noise at the lobby/restaurant area. It is like a ringing noise.

Good breakfast

Stayed in April 2023

self checkin was difficult for others so created delays

clean, good central location

Stayed in May 2023

great location and service. small room but everything very convenient and space optimized. good breakfast (but not much choice).

Stayed in May 2023

Small room, hotel tried to charge for the extra services We requested - luggage storage (2000 yen per baggage) which is relatively high. And I asked the hotel to receive the package for me on my check out day and we will pick it up later, but they requested for the extra money, finally they waived this charges because I left my baggage there which is already charged

Good location, nice hotel style, honest staff - the housekeeper helps me to keep the watch & ring I left in the hotel

Stayed in May 2023

very good location.

Stayed in May 2023

great area, clean and neat rooms. bar down stairs looked great but spent more time out and about

Stayed in May 2023

the room was super small the cleaning instructions could have been given at the reception when we arrived. because they are not so noticeable in the room. and hence we were confused as what to do the fitness center was very small

the location of the hotel was excellent the room and the hotel in general were clean the staff was very friendly

Stayed in April 2023

location, staff speaks English

Stayed in April 2023

it was hard to communicate with staff at times the breakfast was not that varied it was hard to find something to eat as a vegetarian. same food everyday.

it was in a continent location lots of amenities to use the rooms were big in size compared to other places I have stayed.

Stayed in May 2023

the breakfast could be a wider range

fast actions

Stayed in May 2023

nothing

location

Stayed in May 2023

great location for getting around Kyoto, bus stop very close. My room (twin beds) was perfect, kettle and teapot, mini fridge with water supplied, view out onto the street, Good shower, and in the lobby they have cold and hot drinks available

Stayed in April 2023

cleanliness could be better

comfortable

Stayed in May 2023

The entrance to the hotel was a little confusing. It looked like the back of the building. The signage did help.

The location was great. There were places to eat nearby and best part that it was walking distance from the JR train station. The staff was nice. The lobby was very inviting and made it look like a newer style hotel. The bathrooms were clean and so were the rooms.

Stayed in April 2023