I'd often enter through the back-door as it was more convenient. Check-in was self-serve which felt a bit tedious but there's a staff there to guide you. Though the room was clean and tidy, it feels a bit worn out which was kind of expected for such a popular hotel I guess.

Stayed here quite a number of time now. Location's great, near the heart of Ginza, convenient stores, several metro lines and a 15 min walk to the JR station. The decor is trendy, modern, and cozy. Staff is friendly and helpful. The room is clean, comfortable and has a delightfully unique arrangement, something that I absolutely love. There are a lot of little details around the room and its features that stands out. I didn't get to try the public bath but would've loved to if I had more time here. Still highly recommended!

Stayed in February 2023

the room is small. however all the hotel room in Tokyo are small.

The public baths lower lever the hotel it was good and unique.

Stayed in December 2022

not a lot of staff to help or clean. someone made a mess on one of the elevators dropped a plant and there was a lot of dirt on the floor around 10pm and the next day at 9am was still there.

hotel is very modern. Everything looks new and high tech,the girl that checked us in was very helpful and polite spoke good English, breakfast was simple but delicious especially the white chocolate bread

Stayed in March 2023

Checked in system using computer, although assisted by the staff (she was a bit cold sorry) but I know my name was long and complicated initially couldn’t get the booking correctly. No amenities for kids was provided. Bed was slightly on the hard side, but they provided 2 types of pillows and we were all tired and slept well through our stay.

Room was spacious. Newly furnished, modern looking. Loved the Onsen spa. Not congested and the usage (traffic) in the facility is frequently updated on the tv info page.

Stayed in March 2023

Breakfast was a little basic, would have preferred more cooked items.

Good area if you like quiet and expensive shopping. Metro stations close by. Rooms are clean and spacious (I had the 20m2 deluxe room).

Stayed in March 2023

View out of the window was a wall. Expected in Tokyo, though, so this wasn't a let down really.

Extremely clean room, good size (for Tokyo) and modern shower/toilet/sink. Good size bed (I'm 6'2) and friendly/helpful staff.

Stayed in March 2023

No complaints, we had a great stay.

Great place to stay! So clean and comfortable. Very nice rooms with unique decor. Great location in Ginza, walkable to everything including bars and restaurants. Train station nearby. The hotel had great amenities like coin laundry, beer vending machines, a restaurant/cafe in the lobby. Loved it here! Highly recommend.

Stayed in February 2023

the bed is way too hard

location and relatively new

Stayed in March 2023

Breakfast could have a couple of hot dishes or omelette.

Excellent location of hotel. Very good equipped rooms.

Stayed in March 2023

The bed was very firm, it didn't suit me well as I sleep on my side. If you sleep on your back or stomach, it's probably more comfortable.

Very clean, good amenities, the public bath was wonderful.

Stayed in March 2023

Not enough selection

Stayed in March 2023

understaff

location

Stayed in March 2023

Everything was very good!

Staff speaks very good English, location is ideal, rooms are a bit small but comfy

Stayed in February 2023

As mentioned, on the small side but didn't matter as it had everything we needed.

Room was comfortable even though slightly on the small side. The bathroom was separated by a sliding door. Had everything we needed for a pleasant stay.

Stayed in February 2023

The bed was hard. The rooms are a little small for 2 adults and 1 child.

The onsen after a long days sightseeing and shopping

Stayed in January 2023

self check in. would have preferred human interaction. the room we had had some engine sound throughout the night, not very loud but could still hear.

excellent location close to Ginza station and Higashi Ginza station. beds were comfortable. floor was not carpeted but wood so feel cleaner. close to Ginza shopping area with lots of eateries to choose from.

Stayed in February 2023

Breakfast was just okay

Size of the room was comfortable The public bath was amazing - even had Dyson blow dryers Internet was strong - managed to watch the superbowl on it Location was amazing

Stayed in February 2023

Breakfast not so many variety. Would be great if have omelette or scrambled egg options

RM1612 : clean, spacious, private toilet and bath for 2 Delicious fresh breads and salad for breakfast Short walking distance (5mins) to Asakusa line with direct train to Haneda airport

Stayed in February 2023

the staff should speak English because is a little bit hard to comunícate when you’re a foreigner, but they where super kind and aware about us, so is not a big problem.

we have spent 3 days in Tokyo and the best of the hotel was the location and the cleanness, room was quite small but we never used really because we were out all the time discovering the amazing Tokyo, easy to connect to the city across the Ginza line!

Stayed in February 2023

Breakfast was kind of pricey for what it was, so we didn’t partake but it looked fresh & healthy. The beds were very firm as but this is fairly standard in Japan it seems.

By far the roomiest twin room we stayed at in Japan. The beds were bigger than a single too. The hotel was small and fairly busy but not noisy or overcrowded. lovely friendly & helpful staff. in a great area too.

Stayed in February 2023

in a convenient location and the inside of property is well maintained and feels v new

Stayed in February 2023

Bed was so hard. Check in wasn't very smooth, check in space shared with the bar and check in machines didn't work, took a while to get assistance

Bar downstairs was good, very clean

Stayed in February 2023

Good location. Near by multiple lines of Tokyo metro and JR stations, it’s the best choice of traveling a bit far from Tokyo city in a day. Super convenient.

Stayed in February 2023

The bed was too hard and foldable chairs were used which was too flimsy to sit on.

The location was good and the hotel design was modern.

Stayed in February 2023

The bed was a bit hard and the air conditioner was slight annoying with its light. The one thing to note is it can be noisy in the night!

Location is pretty good , near stations. Staff were friendly and helpful. Bath was a big plus for me.

Stayed in February 2023