Overall nice and clean rooms, breakfast was good and good customer service

Stayed in March 2025

They cater to westerners palette and quite pricey compared to Yokohama/Tokyo

Friendly, clean, great breakfast, big rooms, comfortable beds, great bar with views of Mt Fuji

Stayed in February 2025

The breakfast and room service were great.

Stayed in January 2025

Breakfast was one of the best I've had a hotel!

Stayed in December 2024

There's absolutely nothing to dislike about The Westin Yokohama. The staff are phenomenal. The included breakfast is delectable, and the dinner at any of the restaurants is artful and savory. My room is spacious with everything I would need and has an amazing view of the city and port. Aya Enomoto, who performed my deep tissue massage and facial, is a master of her craft. I have had many massages and facials before, but the one I received from her was amazing! This place was home away from home for a few days, and above all, it really did feel "heavenly." Thank you so much for providing exceptional quality and care to make my first time in Japan more memorable. Wonderful people work here. ❤️

Stayed in November 2024

What I don't like is having to leave the hotel

Everything in this hotel, from the room, bathroom service, cleanliness, very appropriate behavior of the staff, everything was excellent and excellent

Stayed in November 2024

Great view! Great location and comfortable room! Loved it!

Stayed in October 2024

The tea and coffee insulated pots are not working. The tea and coffee served from them is tepid.

10/10

Stayed in October 2024

We loved the hotel but found the inclusive buffet breakfast limited. The toaster disappeared one morning so no toast that day. Fried eggs & omelettes are done to order and painfully slow to arrive. However the positives far outweigh the negatives of the breakfast and we would love to return.

We had a corner room on the fourteenth floor and the views over Yokohama were amazing, so good that we didn’t close the blinds at night to maximise the experience. The room was large and clean and the bathroom was also superb. The staff were fantastic and very helpful.

Stayed in September 2024

The hotel was a bit expensive, and the deposit for incidentals was very high. Outside of this, I have no complaints.

Comfortable bed, spacious rooms, clean, friendly and professional staff, close to the train station or easy to get a taxi, and walkable distance from various dining/shopping facilities

Stayed in May 2024

Not realy a hotel. Combined with an appartment building.

Andy was always to our side when needed something. Modern and comfortable hotel.

Stayed in May 2024

You do need to pay an additional fee to use their swimming pool and sauna facilities. Breakfast was so quite expensive for what you get but the Japanese food was great.

The rooms were big and comfortable to stay in. The bed is amazing. The hotel is a short walk from the train station, shopping centres and pier.

Stayed in May 2024

We encounter staff who spoke some English but wasn’t quite friendly or willing to be of assistance.

It’s cleanliness’s.

Stayed in May 2024

Nothing. Everything was GREAT!

Everything was GREAT!

Stayed in April 2024

Food was very expensive with limited choice although the quality was excellent.

Modern and clean with very friendly helpful and courteous staff. The staff certainly go the extra mile in all aspects of customer service. The beds were super comfortable with high quality bed linen and wonderful pillows.

Stayed in May 2024

was only given two slippers in four days not enough towels

great location！ good breakfast

Stayed in February 2024

I can't think of anything.

The location, staff, room, cleanliness, quietness, view were all amazing. The breakfast was great too. And for this American, the toilet was great!

Stayed in February 2024

No laundry machine nor ice machine. Takes a long time to get ice and pricy laundry service

Staff was excellent

Stayed in March 2024

The corner room was well designed, new and exceptionally comfortable.

Stayed in February 2024

More information about the spa service will be better.

This brand new hotel is one of the best experiences I had in Japan. Great location at Yokohama. We can see Mt. Fuji from our room. The room is clean and spacious. The electric blind is excellent. Woke up, pressed the button and you can see Mt. Fuji on your bed!

Stayed in January 2024

Same as above.

While the breakfast is good, the rice is not served when the jar is empty.

Stayed in January 2024

nothing

Iron Bay exceptional cuisine with creative presentation Dedicated and motivated team, led by a passionate and experienced leader a great venue if you want to surprise or impress somebody

Stayed in November 2023

The service was amazing and helpful - very kind people. Hotel amenities were immaculate! Modern Rooms, Stunning views and the bar, the pool, and food were excellent as well. Nothing but A+ for me!

Stayed in October 2023

Food was expensive and mediocre at best. There’s only mall food in walking distance but delicious Chinatown food is a 10 minute cab ride away. Also, you have to pay per day to use the pool

Room’s and communal areas actually feel like a 5 star hotel.

Stayed in August 2023