Location is great, a few blocks from the central train station. Its onsen is amazing, with an external bath with views to the mountains. The room was clean and functional. And the the staff kindness was a plus.

Stayed in April 2023

Nothing

Beautiful hotel with traditional Japanese feeling. Room was spacious and bed was comfortable. The osen was fantastic - really enjoyed the views of the mountains. Lots of small touches (coffee in the morning, soda and noodles at night, popsicles for after the osen, laundry room) that made you feel well taken care of as a guest. Good location for both exploring the city as well as taking day trips

Stayed in April 2023

the onsen the room the free ramen the no shoes policy the music in hallways the yukata the amenities

Stayed in April 2023

The bed was harder than we like.

Well run hotel with very courteous staff. The breakfast spread was great, the onsen was convenient, and room was comfortable.

Stayed in April 2023

Ryokan style with a modern twist. You have to take your shoes off when you enter the hotel which was cool and surprising as all the floors were tatami-matted. free onsen. nice comfy pajamas. professional staff and free drinks.

Stayed in April 2023

nothing, really.

location is good, less than 10 min walk down tthe street from the train station. The hotel decor is very classy and design-wise is outstanding - everything from the lift lobby to the colour of the cups in the room is coordinated, and there are many little design touches that show that a lot of thought has been given to the comfort of the guests. The Onsen at the top floor is clean and well appointed. The hotel also has many little touches eg free tea and matcha in the dining area, and free ramen after 930 pm, nice Samue for guests, shoe lockers so you can leave your shoes at the door.

Stayed in April 2023

limited parking spaces

Onsen facilities were great. It was a little small for so many tourists but it was kept clean despite so many people.

Stayed in April 2023

None

Location, cleanliness, courteous staff

Stayed in April 2023

Room was very small even by Japanese standards. The double bed was tiny. The parking facilities make it impossible to quickly get something from the car.

The room was clean and new and had a nice view. Baths are beautiful.

Stayed in April 2023

Found the bed and pillows a bit hard for my liking

Lovely facilities. The onsen was a pleasure to visit. Room was well equipped. Staff were lovely.

Stayed in April 2023

If i really have to find something, then it would be the smoking room close to our room. You could smell smoke in the corridor

The onsen is fantastic

Stayed in April 2023

Everything was as expected. No complaints about anything.

Location is any easy 10min walk from Matsumoto station. Extensive buffet breakfast. Laundry was convenient. Onsens were great. Our room was quite spacious by Japanese standards.

Stayed in April 2023

-shower cubicle a bit small, larger people (eg.6ft plus) may find it an issue. -late night complimentary ramen service seemed to me to be a basic noodle soup- if it had more ingredients it would be enjoyed more i feel.

-it is a modern hotel that feels near new with a unique blend of Japanese and western elements (eg using tatami mats with comfortable elevated beds instead of traditional floor beds) -self-service drinks ( non alcoholic) and ice creams were appreciated.

Stayed in April 2023

onsen

Stayed in April 2023

Good location, spacious and comfortable room, great service, amazing amenities!

Stayed in April 2023

The ambience is amazing and the hot springs and the breakfast make it a complete package.

Stayed in April 2023

I would say the only suggestion for improvement is better curtains because I tend to wake up with the light and would've like to sleep in a bit more.

I haven't used hotels in awhile, generally preferring airbnb, but this place was amazing! Definitely exceeded my expectations. Everything is very clean and well kept; our room had a view of the mountains. I used the onsen four times in two days. There's free popsicles and yakult post-onsen, free beverages starting late afternoon (including matcha lattes!), and complimentary ramen at night!!! We ended up paying to try the breakfast buffet and it did not disappoint. Wide variety of foods and all delicious. All the staff are very friendly and professional.

Stayed in April 2023

A very clean and tidy room.

A good variety and food was fresh

Stayed in April 2023

This is a new and perfect hotel!

Stayed in April 2023

nothing, it was a great stay

beautiful hotel! great location, clean rooms and amazing onsen, we loved the night ramen, staff were nice and helpful, great place to stay in Matsumoto.

Stayed in April 2023

I don’t like that this property doesn’t exist where I live.

7 min walk from the station, one of the best places I've stayed at in Japan. Cozy outdoor/indoor onsen on the top floor with free yakult and ice cream (those yogurt drinks hit different after an onsen session), woody calming interiors, free ramen for dinner, pleasant helpful receptionists in kimonos, free coffee/drinks machine, great view of the northern alps from the rooms, should I keep going?

Stayed in April 2023

We loved staying here. from the modern Japanese interior to the incredible facilities. The hotel has thought of everything a guest could want or need and provided it. The onsen provided the perfect way to unwind after long travels and offered incredible views of the mountain range. you could even grab a complimentary ice block after bathing.

Stayed in April 2023

amenities

Stayed in April 2023

Nothing, it was an excellent stay

Excellent room, great facilities and the hot spring on the roof was the icing on the cake, fantastic, especially for the price, we were very happy with our stay.

Stayed in March 2023

Soba, desert after bath, location,bath and sauna

Stayed in April 2023