Great location, within minutes from Matsumoto JR and the bus terminal

Stayed in November 2022

no complaints

the onsen and sauna are awesome. also nice that they have free noodles at night as I did not have time for dinner.

Stayed in November 2022

I like everything in this hotel. Breakfast spread was superb and they even provide supper. There are lockers at the lobby to out your shoes and the even sanitized our luggages. The onsen is so good. Will recommend to anyone who wants to visit Matsumoto to stay there.

Stayed in October 2022

None

The staffs are friendly and helpful The hotel overall is very clean.

Stayed in October 2022

nothing

Everything! its amazing Onsen, the delicious breakfast, the spotless room. I enjoyed my stay there a lot!

Stayed in October 2022

Friendly staff who were able to speak some English. The hotel was very accessible from the station, rooms are soundproof, buffet options were delicious and onsen was amazing.

Stayed in September 2022

nothing

New property with great facilities. Staff were all very friendly. You have to remove shoes at the entrance and deposit in shoe lockers. Floors were all tatami and spotless. Nice onsen on the top floor with indoor and outdoor pools. Breakfast was a great variety of Japanese dishes. Free coffee and drinks in the afternoon and noodles at night. Location is a five minute walk from the bus and train stations. All in all a great place to stay.

Stayed in October 2022

none

onsen and complimentary drinks, ramen

Stayed in September 2022

A bit walking distance from Matsumoto station

Hotel clean, onsen noce

Stayed in September 2022

Clean, modern, nice onsen, close to station. Highly recommend!!

Stayed in August 2022

Nothing really

Onsen, new building, very clean

Stayed in July 2022

Friendly staff and great onsite onsen. Not wearing shoes in the hotel was strange for a moment but you quickly get used to it and it’s great

Stayed in August 2022

Location is a little off-centre but still only 10-15 minutes walk from anywhere you want to be. Decor is amazingly well done, modern Japanese, super-chic and super-comfortable. Rooms and public areas are really well designed. Lots of amenities.

Stayed in August 2022

None

Breakfast was delicious and varied. The room and facilities were clean, it helps that the building is brand new. Location was close to Matsumoto Station and the bus terminal to Kamikochi. And the onsen was a highlight - located at the top floor and you could enjoy the view of the city. The ambience was like a modern Japanese inn with tatami floors for the whole building. I would stay here again!

Stayed in July 2022

There were not any tea/coffee bags available in the room.

Friendly staff. Good location. Breakfast OK - western/asian style. No-shoes zone! Complimentary welcome drinks.

Stayed in July 2022

All good.

Stayed in July 2022

I am almost 60 and had difficulty having no chair in my Japanese style room. Also I requested that the room not be cleaned (for a covid precaution and because a sign offering a reward for doing so was in my room) and did not receive the promised mask cover or cup of noodles.

Excellent Japanese style hotel with tatami mat floors, yukata to wear, Onsen on the top floor, futon style bed, delicious Japanese breakfast, no street shoes worn in hotel. Staff was welcoming, helpful, and pleasant despite my limited Japanese language ability. A flat walk to both Matsumoto castle and the Yayoi Kusama exhibit at the Art Museum. A short walk from the train station.

Stayed in July 2022

Nothing.

Good value for money.

Stayed in April 2025

Amenities not provided in room. Every single tooth brushes, combs and shavers must personally go and ask from reception counter. Find it troublesome unlike other dormy Inn chain which are readily available upon checking in at front desk. Beds heights too low for people with knees and hip joints problem even though the room has so called beds but Japanese style ! Tatami mat is nice but wonder how they clean and wipe with disinfectant after each guest stay. Shoes must be taken off upon checking in, so people with joints arthritic problems will find difficulty in removing shoes before entering hotel and wearing the shoes when going out of the hotel! Slippers are not readily provided, so u have to ask from reception area. Otherwise u walk around shoeless or in your socks. Windows are paper pane Japanese style type with no blinds, so at night street lights shines into room and early sunrise at 6am the sun shines into room. So you cannot sleep too early or wake up too late in the morning as the lights and sun will be too bright in the room.

Bright clean room Drinks are readily available upon checking in Ramen in the night for supper

Stayed in December 2024

why need to pay the parking if u r hotel guest?

Good and fun

Stayed in December 2024

size of room quality of food

good location, clean rooms, small rooms breakfast is based on quantity rather than quality.

Stayed in November 2024

Very uncomfortable beds and pillows. No window shutters so outside lighting filtered in at night and noise from nearby trains easily heard.

One of the best breakfasts. Very good Onsen and clean as outdoor shoes couldn’t be worn inside the hotel.

Stayed in November 2024

The facility is great and the staff are very professional, but they don't allow tattooed people in the public baths which I think is discriminatory (the possibility to cover tattoos was offered but not a viable option for relatively big tattoos)

Stayed in October 2024

Female manager

Location

Stayed in May 2024