Very uncomfortable pillows

Close to train station with large bed

Stayed in April 2025

Parking is expensive and robotic - not worth the money as you can't really access your car easily. There are nearby parking lots that I think are cheaper. We found the pillows very uncomfortable. Some noise from the train station can be heard even though there are 3 windows. No shoes allowed, including the slippers in the room, but no one time slippers are provided unless asked for.

Location is fabulous - we walked everywhere in town. The hotel offers many freebies- great bar with free drinks, AMAZING noodles at night, really good ice cream afternoon (try the Hershey!). We were very impressed by the quality and the quantity.

Stayed in April 2025

Great place to stay for 1 night

Stayed in March 2025

Excellent Japanese style business hotel. I was travelling solo on holiday and this hotel was by far the best I stayed in. Room was very comfortable, breakfast was exceptionally good and the onsen was fantastic. Highly recommended

Stayed in April 2025

More green tea bags

Location, room size and the fit out

Stayed in March 2025

Everything was wonderful, the hotel and the facilities far exceeded our expectations, highly recommended for a relaxing few nights

Stayed in March 2025

Nothing

The wood decoration throughout, including the wall in onsen.

Stayed in March 2025

The hotel is beautiful and clean. The staff was very helpful, especially with the parking, which was quite confusing. Breakfast is superb. The best shower we had in Japan since we don't like bathtubs, and we had a shower with excellent water pressure and temp.

Stayed in March 2025

Nothing

Clean and spacious. Car parking is convenient. Host & staff are friendly and helpful.

Stayed in March 2025

Amazing facilities, delicious breakfast and free amenities. The Onsen was great too

Stayed in March 2025

Enjoyed the room, the welcome drink and the free nighttime ramen. Also a great location within 7 minutes walking from the train station.

Stayed in March 2025

Location: It's a short walk from Matsumoto Station and you can easily walk to Matsumoto castle and the surrounding areas from here. Stay: It's a very modern hotel in a traditional style. Rooms are very spacious. Breakfast was very good, mixture of western and Japanese options available. Free soba at night. No issues with check-in as some staff spoke a good level of English. Shoes aren't allowed in the hotel; they provide lockers and keys for you to store your shoes.

Stayed in February 2025

Found the room very hot. Some challenges in regulating the temperature. Eventually figured it out.

LOVES the hot springs! It was so wonderful after a busy day of sightseeing and coming back to relax and reflect in the spa. So many very special touches in this hotel including the noodles served from 9:30 pm to almost 11pm, the popsicles available outside the spa, the laundry facilities (free washing and 100 yen for drying) and in the morning free sour milk (not for me but whoever likes that). The location is exceptional. Walk to everything and 5 minutes walk to train and bus station. Loved the shoe lockers near reception, the pyjama outfit to wear around the hotel including the socks and no shoes policy. It was a very good thing.Would most definitely stay here again.

Stayed in March 2025

The staff were friendly and so accommodating. We enjoyed the hot springs and relaxed in them every night. The ramen noodle snack each night was lovely as were the ice cream treats. Having the comfortable lounging outfits to use was so nice. We appreciated having the laundry facilities which we used. The hotel was near to the train station which made it so easy for us to enjoy our day trips to the mountains. There were some nice restaurants within easy walking distance.

Stayed in March 2025

one of my favorite hotels ever

Stayed in March 2025

The onsen is very nice

Stayed in February 2025

Rooms are clean, nicely decorated and spacious. We also enjoyed the Onsen, both the indoor and outdoor pools. The hotel itself looks both new and traditional and they offer delicious complimentary food late in the evening + soft drinks, tea, coffee. The breakfast was very varied, delicious, and featured a great selection of Western and Japanese food.

Stayed in February 2025

There was nothing we didn’t like about this place

So many great things about this hotel. Comfortable, modern and stylish with amazing Japanese decor. Super helpful and friendly staff. The car stacker parking system blew our minds 😂. Great onsen on rooftop. Great safety precautions for women. But the absolute highlight was the buffet breakfast. It was varied and delicious. Even had tempura prawns!! Highly recommended place to stay.

Stayed in March 2025

Pillow very uncomfortable and too flat and soft. Only one per person. Not enough hanging space in the bathroom.

Very clean, good facilities, free ramen, coffee and ice cream. Lovely onsen, comfortable beds. Would def stay in this hotel chain in future.

Stayed in March 2025

-

beautiful view and perfect location. the onsen was perfect and free ice cream and soba at night definitely worth it!

Stayed in March 2025

Nothing

Room setup, onsen, free drinks and ramen

Stayed in March 2025

The instructions for the bread toaster were hard to understand

The breakfast was very varied with delicious food, the staff were extremely friendly and professional, the room was well equipped and comfortable and we had a very pleasant stay. Thank you to all the staff.

Stayed in March 2025

Perfect place for first time visitors of onsen and the ones who want experience Japanese style hotel and warm hospitality.

Stayed in February 2025

Great service.. We had some hiccups at check-in but they adjusted everything very promptly and were very welcoming The onsen is phenomenal and really love the freebies - free ramen at night, ice cream post onsen and the welcome drink downstairs and snack in the minibar The rooms while not the largest are so well planned, they feel very spacious unlike most hotels in Japan Overall excellent and I'd mostly like to stay in the Onyado chain

Stayed in February 2025