The room was a little bit small

Location is great. Nice room, fantastic onsen. The first one with sauna and cold water pool.

Stayed in September 2024

Wished there was a private, Taito friendly Onsen space that could be booked for those not able to use the public ones.

The free ramen and ice cream was a nice treat. Also loved the traditional matting on the floor and the pyjamas were super comfy!

Stayed in September 2024

NIL

The hotel was conveniently located near the station. The services provided such as fhe free ramen at night the yogurt drinks in the morning was a nice touch. The rooms were comfy and spacious. The onsen was great as well.

Stayed in September 2024

Our room was quite noisy from road traffic

Facilities were fantastic. Onsen experience was very good, spacious and clean areas with lots of free food and drink amenities adding to the experience. Really clean and well run hotel.

Stayed in September 2024

I didn't really dislike it, but since we stayed for two nights, it would have been better if they had changed the dinner menu (they served ramen for late-night dinner, which was very yummy). Another issue was that on the first night, there was an elevator machine sound running all night since our room was near the elevator, and we heard it all night. However, on the second day, the problem was resolved.

The Onsen was very clean and well-maintained, offering a full range of services such as a shampoo bar and sauna, which were fantastic! The breakfast was worth the price, especially if you enjoy a traditional Japanese breakfast. The staff were very friendly and welcoming. I will definitely recommend this place to everyone.

Stayed in August 2024

Carpark full But can park at opposite public carpark for 1200 yen for 24 hr

Very clean hotel Comfy room Nice staff Great breakfast

Stayed in August 2024

NA

Cleanliness, onsen and soba

Stayed in August 2024

Onsen Wonderful smiling helpful staff Breakfast

Stayed in August 2024

One of the best breakfasts we have had at a hotel in Japan.

Stayed in July 2024

None. The hotel met my expectations.

This is my 2nd time staying at an Onyado hotel, the first time was in Nara and I can say that the service is consistent. Stayed here for one night after a hike in Kamikochi. The hotel was accessible, a few minutes walk from the station. Check-in and out were quick. Staff are polite and friendly. The facilities were also good.Basic amenities in the room and the public bath, complimentary bottles of water, and some snacks were provided. The room was spacious, quiet, and clean. The public bath, although small, was a great treat after a day of hiking. It was clean, and complimentary yakult and ice cream were provided. Breakfast was decent, with good selections of mostly Japanese food. The free late-night ramen was also a treat. Will definitely stay again.

Stayed in August 2024

Everything! Loved the tatami mats throughout the hotel, the onsen experience, and hospitality of the staff. This is by far one of my favourite hotels in Japan

Stayed in June 2024

All was perfect.

Excellent hotel with great staff and facilities. We were made feel very welcome. Ibsen on 10th floor is a great experience. Free coffee and drinks during the day. Good selection of Japanese food for breakfast. 5 minute walk from train station and town centre I would stay here again.

Stayed in August 2024

Such a clean and traditional property. They had wonderful amenities like free ramen soup and popsicles and yakult at night. Genuinely enjoyed our stay and really wished we were able to stay longer.

Stayed in July 2024

The hotel operates as a traditional Japanese inn, which means it is Tatami paved. You need to take off your shoes and leave them at the entrance. The highlight for me was the public bath (one for men and another for women), exactly what I needed after two days of hiking with bag packs.

Stayed in July 2024

Pillow and mattress are so uncomfortable.

Very nice staffs in the hotels. Good service. Good breakfast and onsen is perfect. Free welcome drink is very good.

Stayed in July 2024

Nice hotel

Stayed in June 2024

Nothing, it was very comfortable and met our needs.

The onsen was lovely!

Stayed in June 2024

rooms are on the small side, but the price is right

Unique hotel stay with some interesting extras such as a free ramen evening meal, everyone comes down in the hotel pyjamas No shoes policy anywhere in the hotel, makes for a very clean environment super nice staff Parking is efficient

Stayed in June 2024

Only minor complaint is that the light in the hallway of the room is automatic, so if you get up in the middle of the night to go to the bathroom, you get a bright light in the face. (Other people have made this note as well; taking the key out of the slot doesn't prevent it.) Truly, this was the only fault for us. We absolutely loved this place!

The staff were amazing. They were very helpful and inviting. We felt so welcomed. Location was great! It was close to the train station, but with the blinds pulled, you can't hear anything. It's easy to get around Matsumoto. We loved our room, which was decently sized with a comfortable bed. The onsen is fantastic, especially the open air portion, and the guide to help newbies makes everything clear. There are ice pops in the afternoon and Yakult in the morning. The late night ramen was a fun bonus!

Stayed in July 2024

Nothing.

Everything. I had a great experience visiting this hotel. It is very new. The staffs are very polite. Facilities and onsen are great and very clean. The night ramen is also yummy. The breakfast includes high quality Japanese breakfast options as well as some bread, fruit and eggs. The location is nearby the bus station and about 5 mins walk to restaurant area.

Stayed in June 2024

The bed is a bit hard

Clean, convenient and helpful staffs

Stayed in July 2024

The onsen was amazing

Stayed in June 2024

Nothing

Rooms are clean. There are noodles at night and on zen is very the best at the top of the building.

Stayed in June 2024

The beds were a little stiff for our usual preference. However, we ordered extra pillows which was helpful.

The onsen was top quality. The onsen soaps and hair products were great. The view from onsen could see snow on the mountain tops. It was super clean. Staff were warm and welcoming. Breakfast was delicious.

Stayed in June 2024

Beside rhe very good hosting and breakfast, I was so.happy, after that I forget some documents, that personnal of this hotel found it and sent me by postoffice through a specific company!

Stayed in June 2024