Customer service a bit lacking.

New, maintained properly, nice decor and vibes

Stayed in October 2023

Small room

Onsen is good

Stayed in November 2023

Rice pillows. We would have liked to have a softer pillow option.

The hotel was extremely clean and interior is beautiful. The free drink on arrival and ramen at night was a very nice touch. Our room was on the small side but that didn’t concern us. Really enjoyed bathing in the onsen, it was beautiful and well catered for facilities. We stayed here before and after hiking in Kamikochi - laundry facilities were great and the hotel were accomodating with our luggage. Very well located to station and some amazing restaurants and cafes. **Note** Guests are required to take their shoes off upon entry and place in lockers the hotel provides. It didn’t bother us in the slightest. Something to be mindful off when booking.

Stayed in October 2023

Nothing, I absolutely loved staying at this hotel.

When comparing between the photos provided versus staying here in person, this hotel exceeded my expectations by a long run. The hotel had free welcome drinks and free late night snacks and manga that you could enjoy after going into their hotel onsen. The onsen was spectacular and so relaxing. In-house laundry machines made it very convenient for my sister and I to wash our clothes. The staff were extremely kind and helpful to store our luggage prior to check-in. Location was very good too with it being only a short 6min walk from the JR Matsumoto station. With the relatively cheap price of this hotel, I was pleasantly surprised with how luxurious the stay was.

Stayed in October 2023

Pillow a neck and back breaker with no alternative Staff english very limited

Nice room

Stayed in October 2023

Nothing.

Beautifully presented and clean. Staff a very friendly and helpful. I left a charger at the hotel and when they found it they arranged for it to be couriered to my next hotel!

Stayed in November 2023

Location not so close to the restaurants and convenience stores

Clean, service, onsen

Stayed in October 2023

Have to take off the shoes and keep in the locker at the lobby

The location

Stayed in October 2023

As the hotel caters to more locals , their english is not great but really this is a small thing with help of google translate and universal body language

its one of my fav local hotel chain brands ; super clean, comfortable , well equipped and the breakfast is amazing

Stayed in October 2023

None

The hotel was so clean! Close proximity to Matsumoto station as well. There's a policy to remove your shoes before you enter the lobby and that makes it even cleaner. Public onsen was great. Free soba at night was also delicious. Absolutely would recommend this to anyone.

Stayed in October 2023

Everything about this hotel was wonderful. Great staff. Lovely breakfast. Good WiFi. Central location.

Stayed in October 2023

Nothing

Breakfast, room toilet

Stayed in September 2023

Onsen is nice, breakfast is good and the staff were friendly

Stayed in October 2023

Location is good from station (a 5 minute walk) but the castle is a bit farther away (although still within walking distance)

For western tourists wanting to experience Japanese hospitality with Western levels of comfort (unlike Ryokan where there's typically no beds or private bathrooms) this hotel is exactly what you need and it's the best experience we could've hoped for in Matsumoto The hotel feels very Japanese. It has bamboo flooring (you take off your shoes at the entrance) both in hallways and rooms, it features a lush onsen, there is freely available ramen, there's a comic corner, etc The rooms on the other hand feature western beds and private bathrooms and (although small) were larger than what we were used to in Tokyo. The hotel and rooms are very clean and feel recently renovated. Staff is very welcoming and goes the extra mile.

Stayed in October 2023

Authentic Japanese feeling The beverage and soba service at the end of the day was staffed by friendly associates Allergens were marked on food offerings

Stayed in October 2023

The hotel is very clean and roomy. The complementary drinks and soba noodle at night.

Stayed in October 2023

NIL

It’s only about a year old so it’s very new and clean. The whole hotel is tatami floored and once you enter into hotel, you have to remove shoes, put into the shoe lockers as no shoes is allowed throughout the hotel. Very nice experience actually. As with all Dormy Inn, there’s complimentary ramen, probiotic drink, ice cream, beverages for guests at certain timing. There’s also a laundry room. Look for the Castle East Exit and head in that direction. It’s about 600m away from Matsumoto Station.

Stayed in October 2023

Nothing…rooms, beds, staff, food and hot springs were all wonderful!

A serene environment was created with the atmosphere and the staff…loved it!

Stayed in October 2023

The pillow.

The onsen bath was the best in this hotel trips. One Female bath outside with fresh air. Beautiful design in the hotel. Nice japanese breakfast.

Stayed in October 2023

Nothing

Very friendly, fabulous onsen, good breakfast, beautiful room.

Stayed in October 2023

Very charming hotel. I liked the tatami and sliding doors in the room. Spa is very good. Walking distance from the town and castle.

Stayed in October 2023

Japanese style hotel with tatami mats throughout, nice public hot baths and laundry facilities

Stayed in October 2023

Great location, near to the station. Lovely rooms. Great onsen. Delicious breakfast

Stayed in October 2023

Everything good

This is the first time, we stay at hotel with no shoes allowed. Great Experience, Cleanness

Stayed in October 2023

Great Japanese style hotel. There is a no shoes policy, all is very clean with very nice Japanese stylish rooms. Friendly staff, good location. Station, city highlights and restaurants are all within walking distance. Highly recommend!

Stayed in October 2023