It would have been nice to be able to have dinner there as usual.

Being able to move around the hotel barefoot from the beginning and the staff was very pleasant friendly.

Stayed in August 2023

Yes

Greet hotel recommended

Stayed in August 2023

None

Clean and comfortable

Stayed in August 2023

A fabulous facility. Very well thought through from tatami mats as you enter, to coloured coordinated walls, woodwork. Attention to detail of the building followed into the breakfast food offer, superb, and areas for children (manga library, free vending and ice creams..). A brilliant hotel. Of course nothing is great without fabulous staff and they are too

Stayed in August 2023

Nothing!

Lovely quiet room. Handy location for excursions. Amazing to have access to the onsen and sauna facility at the end of a long day!

Stayed in July 2023

New hotel in town, didn't have time to try the onsen. Staff is very friendly. The hotel is calm and relaxing.

Stayed in July 2023

Need slippers .

Freebies… ramen, popsicles, drinksand ice cream after Onsen baths. Shoe lockers. Excellent breakfast choices.

Stayed in July 2023

Nothing that I can think of, I was surprised by its overall quality actually.

It’s a very clean and tidy hotel. I think it’s renovated internally so it’s quite new inside the hotel. They offer complimentary drinks and ramen at certain time which is highly appreciated and useful.

Stayed in July 2023

Nothing to report, our stay was flawless.

The hotel was very clean, with plenty of services, including a late dinner, public hot bath, spa, and coin laundry. Breakfast was generous and very good in general. Out of the hotels we have visited in our regional trip, this tops everything by far.

Stayed in July 2023

Nothing

Lovely queen sized room. Helpful & friendly staff. Very clean. Evening noodles.

Stayed in July 2023

None.

Best buffet breakfast spread we’ve had in Japan so far. Delicious and many choices to choose from. I love the big public bath for the women, and how clean the entire hotel is. The staff are also polite and attentive. I requested for a quiet clean room in a high floor and it was exactly what I got. Perfect stay!!

Stayed in June 2023

-

Comfy

Stayed in July 2023

Rooms were small.

Staff were friendly and helpful. Convenient location - near to restaurants and short drive to Matsumoto Castle. Rooms were clean and comfortable. Complimentary drinks in the day time and soba in the night. The hot baths were nice.

Stayed in June 2023

When we wanted to extend our stay, they wanted to charge us more than what other 3rd party booking sites would. Not by much, but still.

The room was amazing, styled Japanese and modern.

Stayed in July 2023

Location is a bit set away from the main area of town. That said, it was an easy walk to the station and we found plenty of restaurants to walk to.

One of our best stays in Japan! Very clean and I loved how no shoes on the property starting from the lobby! Very clean. Comfortable beds. Great staff that spoke some English. Loved the onsen, free non alcoholic drinks in the lobby and free ice pops after the onsen. Didn’t try the free ramen but nice touch.

Stayed in June 2023

none!

very helpful staff, extremely clean place to stay, amazing breakfast and wonderful hot spring to relax in.

Stayed in June 2023

Everything was very clean, very nice hotel in a great location.

Stayed in July 2023

Mildly inconvenient to have to take off your shoes on a rainy day. It's necessary to do so to keep the tatami clean, but when you arrive with loads of bags, it's not the most comfortable of entrances into a hotel (it is roomy enough though and this is being very picky)!

An incredibly comfortable city retreat option, well located to venture into the city centre. Staff are accommodating and help you get settled.

Stayed in May 2023

Pillows are very hard, but guess that is Japanese style.

We thoroughly enjoyed our stay! Everything is new, immaculately clean & beautifully presented, based on traditional Japanese design. We found the reception staff very friendly & welcoming. Remove shoes just before reception, place in a locker & wear socks or slippers around the hotel. This was our first experience of an onsen - so lovely & peaceful when we went around 3pm. The hotel provides many extras at different times of the day - welcome non-alcoholic drinks, ice blocks, yoghurt drinks & soba noodles. It is located only a five minute walk from the train station & lots of restaurants. The soundproofing is very good & wifi reception is excellent. Matsumoto Castle is interesting to see (only $A7). Naroi, an old preserved village is 1 hour by train. Kamikochi National Park is 2 hours & worth the $A25 each way by train/bus (no JR pass). Get an all inclusive ticket from left side ticket machine on day of travel & must reserve return when get to Kamikochi. We would definitely stay here again & highly recommend this serene hotel.

Stayed in July 2023

Pillows were like rocks! So so hard.

So relaxing, clean, and comfortable. Staff was very friendly and accommodating. Proximity to the station was amazing, and we loved having the hot springs upstairs! We wished we had booked more than 2 nights here.

Stayed in June 2023

Not a problem for us, but this hotel is close to the train station and the surrounding bars and restaurants. However, it is not super close to the town's main attractions. You'll need to walk a bit (20 minutes?) to access the castle, the shrine, and other popular spots. Just something to be aware of if you're unable or unwilling to walk through the town. It's a very cute little city though, so walking around was pleasant if sometimes a bit toasty in June.

It seems to be a newly built hotel. We loved the traditional tatami interior and the overall cleanliness and simplicity of the rooms and public spaces. The service was slightly above the already-excellent Japanese standard. The men's onsen was very nice with one hot outdoor pool, one hot indoor, one cold indoor and a sauna room. The no-extra-charge late night ramen, ice cream and drinks were tasty and fun for our family. The location is quite close to the train station so you don't have to trek too far with your luggage.

Stayed in June 2023

While language may be a barrier, we felt unwelcome. The front desk staff were seriously cold & unfriendly, even at check-in & check-out transactions. Such unwelcome stance was especially felt whenever we & all other guests entered the front door, as they zoomed in with near yelling voices to tell us to remove our shoes. It happened every time we passed the front door for the two nights we stayed there. All guests were cooperative & understood the hotel policy that no outside shoes are allowed inside the hotel. The point is - do the front desk staff need to speak so sternly, so coldly, so belittling to the guests?

The Japanese breakfast buffet was simply exceptional. Many traditional dishes were served, & good quality ingredients were used. If we return to Matsumoto again, we may book this hotel again only to savour its great & good Japanese breakfast spread. The other feature that we like is the onsen - balanced lighting, quality shampoo & bathing wash, & most importantly, a clean place to shower & onsen in peace.

Stayed in June 2023

great place, very clean and nice interior. amazing onsen

Stayed in June 2023

It would be good if there is more flexibility with the use of the parking facilities.

Room is comfortable, exceptionally clean and well maintained. Good breakfast spread and excellent facilities. The hot spring bath was good!

Stayed in June 2023

One of the best spas I've ever been to at a hotel! The sauna was great and the view was also good. Conveniently located a 5m walk from the station.

Stayed in June 2023