The reception was close from the restaurant so I can smell the food most of the time at reception!

Everything

Stayed in April 2025

Clean, modern, good breakfast, lounge

Stayed in April 2025

Nice modern property? good sized rooms, great service. Good value for money for Tokyo

Stayed in April 2025

Fantastic hotel, perfectly located within the city's famous landmarks with the most helpful staff.

Stayed in April 2025

Team at hotel were fantastic. I felt the rooms were relatively well fitted but access to coffee/kettle more difficult if you are tall (6 ft+). The lighting system in the rooms was also not intuitively designed, so it's difficult to control intensity of lighting.

Stayed in March 2025

We had breakfast at the cafe and not at the buffet restaurant. Good coffee and decent toast, but the cafe needed to staff more people -- we came down for breakfast at 8:00 a.m. or so and it seemed like there was only one person on duty for awhile. Also, why not serve both butter and jam and not ask the patrons to choose? Also, the fact that there was a restaurant on the ground floor was fine (there is not much of a lobby space, just a check-in desk next to the restaurant) but we thought the food smell was a bit distracting and it wafted around the elevator banks area.

The property is new, well maintained, very clean. Rooms have tall ceilings, plenty of light with subtle colors -- very nice. We also loved having a major subway station right beneath the hotel, which made getting around very convenient. Toranomon Hillls, where the hotel is located, is quiet and has nice public spaces.

Stayed in March 2025

Not really a comment about hotel but I was somehow disappointed in the hotel caffe menu selection. There was not much to order and only 2 deserts. Also in English menu some important elements were not listed eg anchovies in cesar salad which made us order it and my partner doesn’t eat any fish.

Hotel is amazing, new, clean, well maintained. Lowed the tower view! Great lounge for guests! Location is great with metro at the door step.

Stayed in March 2025

Room condition was fantastic, as well as top-rated cleanliness throughout. Loved the color tone and materials chosen for the interior/bathroom, calm and soothing. Shower enclosure was especially luxurious and comfortable. House-keeping staff was excellent, fast and responsive. Unobstructed view of Tokyo skyline from the floor-to-ceiling window was memorable.

Stayed in March 2025

The location

Brand new hotel

Stayed in February 2025

Brand new design hotel, modern stylish rooms, very nice gym, excellent position

Stayed in January 2025

I feel like providing bottled water instead of filtered water would be good. But based on the eco friendly purposes, filtered water is not bad.

The burrata salad from cafe was really nice. The best one that I have ever tried.

Stayed in December 2024

Bed was not very comfortable.

Excellent staff.

Stayed in January 2025

The rooms were a little cramped and there wasn’t enough drawer space.

Conveniently located above the subway, lots of food options below. The lounge was the best feature as we had a late night flight, and were able to rest and shower even after check out.

Stayed in December 2024

Lovely staff, excellent breakfast and clean, comfortable room. We loved using the lounge (has a beautiful view) and pop in to the restaurant that had a fun, yet sophisticated vibe.

Stayed in December 2024

n.a.

Stayed in November 2024

Nothing

A cocoon downtown Tokyo!

Stayed in October 2024

There is an issue with the naming of the Hotel and then getting taxis to go to the right place. Being called the Hotel Toranomon Hills means all the taxis take you to the Hotel in Toranomon Hills which they know as the Andaz and no matter how many times you explain not the Andaz, you always end up there. I was only there for two nights but my colleagues for 6 and had this issue at least twice every day.

fantastic location with great connectivity to the rest of Tokyo, Clean, well appointed rooms and I would stay there again for sure.

Stayed in October 2024

Gorgeous styling, spotlessly clean, lovely natural toiletries, amazing view of Tokyo Tower, beautiful classy lounge with free drinks and snacks, and the staff were all extremely friendly and welcoming. Handy location close to the Hibiya and Asakusa lines to easily travel all over Tokyo, or only about 20 minutes walk to Ginza or Roppongi if you want to go shopping. Nice upscale neighbourhood with lots of convenience stores, restaurants, bars and coffee shops nearby.

Stayed in October 2024

Maybe it was too early in the day (7am) but I wasn't able to enter the shower room in the Lounge area with my room card. Also because floor area of the hotel was so large, the walk from the lift to my room was a little longer than I expected but I can't complain too much because it means there was less noise usually near the lifts.

Facilities was top notch. But what was most memorable was the service from the staff especially for our checkout process including baggage handling and helping me confirm my next Tokyo address with the Taxi Driver. This made my day as I continued my next destination in Tokyo. Lounge area was superb and gym was well equipped. The wait for the lifts was very very shirt which was also good.

Stayed in October 2024

The breakfast menu. The two dishes I had every day was really good but I wish there was more of a variety.

The staff. There was a young lady who made my son & I feel so welcomed. It was our first trip to Japan & she her professionalism and kindness was amazing.

Stayed in September 2024

Long hallways

The lounge

Stayed in September 2024

The smell at the lobby is a bit strong from the restaurant but it isn't that big of a deal since you probably won't be spending much time there anyways.

The staff are amazing. Really great location with direct access to the train station which was very convenient. The gym and lounge had great views. Loved the amenities at the hotel.

Stayed in August 2024

Nice breakfast, good location.

Stayed in June 2024

N/A

The hotel was immaculate. The amenities were top level, and care was beyond expectations. Highly recommend this hotel to anyone and everyone

Stayed in June 2024