The front desk staff have very little knowledge of the neighbourhood and the small town itself. They couldn't give any advice on anything including which bus to take and where to take it etc to reach the old Fuji station where there are lots of restaurants. They have zero idea on where to view cherry blossoms in the city let alone light up while the park right behind the hotel actually has 2 rows of fully bloomed trees all brightly lit up for the special hanami season. They haven't heard about the famous Mt Fuji heritage centre at all, let alone giving advice on how to get there.

More than adequate.

Stayed in March 2023

The breakfast was not so good.

Very close to the Shin-Fuji station. The staff was really nice. Hard pillows and some of us found the madrases a bit too hard, otherwise the rooms are clean and you can see FujiSan from your window... that's really a treat!

Stayed in March 2023

Need to take local bus to Fuji Station if you do not have JR Railway Pass.

Staffs are friendly and location near to Shin-fuji Station. The front desk staff even helped us on the measurement for luggage delivery.

Stayed in February 2023

Location was great for shinkansen but not other tourist requirements

Room size, breakfast included, staff friendly in all areas. Laundry and refreshments..

Stayed in January 2023

just 1 thing, no convenient store in close proximity. need a few mins walk in the cold esp at night.

Superb location, literally beside JR train station, 2mins walk! Room size was decent and large enough. Check in time was after 2pm. Front desk staff was friendly and helpful. Bfast was complimentary. However we turned up late in the morning, the kitchen staff went above and beyond by offering what they have left and kept, and yes of cos we made do with those and had our bfast takeaways. Thanks to the particular kitchen staff lead lady!

Stayed in January 2023

The room was kinda of small. Could not put an extra bed.

Near to the Shinkansen train station which is very convenient. Also near to many car rental companies.

Stayed in December 2022

sometimes I could smell the sewer

location, staff, facilities, confort

Stayed in November 2022

The washing machine is a top loader so stains don't really come out but the dryer is industrial and amazing

The beds were hard but we had a surprisingly good sleep with them. The breakfast was so authentic and homely.

Stayed in November 2022

Convenient location

Stayed in November 2022

I have requested early for rice cooker and I got a confirmation message saying we will arrange, but when we asked at hotel they didn’t provided.

Staff was extremely helpful and courteous. Good thing is they could communicate in English too. Facilities were ok, easy access to hotel either by car or train, it’s next to Shin-Fuji Shinkansen station.

Stayed in August 2022

We had to stay in two separate rooms that were across from each other, it was inconvenient to get three kids ready. The hall has no sound proof and you could hear everything from people going in and out of their rooms to their conversations.

The staff was extremely helpful and courteous. We wanted to chancel the last day of three stays that we reserved. Booking's website gives options for a room cancelation or an entire reservation, the kind staff stepped in to communicate with Booking.com. The modification and the refund were completed while I slept!

Stayed in May 2022

The matress is so hard my back hurted extrem !

Stayed in April 2025

Cleanliness:🎖️🎖️🎖️🎖️🎖️ Staff assistance:🎖️🎖️🎖️🎖️🎖️ Location:🎖️🎖️🎖️🎖️🎖️ Breakfast:🎖️🎖️🎖️🎖️🎖️ Cafeteria:🎖️🎖️

Stayed in April 2025

Good price and proximity to the station. Mt Fuji view from room.

Stayed in February 2025

Excellent view of Mount Fuji from hotel room.

Stayed in March 2025

Nothing

Good Location, Clean place and best support from staff

Stayed in March 2025

I got backpain from the bed.

Stayed in March 2025

I thought the location will provide better and easier access to the different areas to tour around the Mt. Fuji, sadly the transportation system was not so efficient, however the shuttle buses to certain areas helped.

It was a beautiful property

Stayed in March 2025

Na

Larger than usual rooms with queen size bed and view of Mount Fuji out the window!

Stayed in March 2025

Hotel provide shuttle bus service to Fuji station which was good

Stayed in March 2025

Rock hard bed! Breakfast was just alright. Location is not ideal for travel to Mount Fuji area. Buses do not run frequently and stop around 5pm

Proximity to train station, helpful staff and easy luggage storage before check in awesome care kits and great restaurant right out front

Stayed in February 2025

Nothing

Location and staff

Stayed in February 2025

Nothing

All. The location, the room, the staffs are helpful, the amenities oh my god. I love how i need to tap my room card to use elevator from lobby to go to my room. Breakfast buffet quite nice with various selections.

Stayed in February 2025

nothing

everything good

Stayed in December 2024

Nothing bad. Everything good

Excellent place to stay. Very clean

Stayed in January 2025