Location is far from any family mart or 7-11

Breakfast, snacks & dinner was all inclusive, including alcohol beverages. Food was good and its buffet style. Onsen pool is great as well. There is an outdoor & indoor pool. Its not recommended if you are planning to do 1 night stay due to it being secluded. Its 55mins bus ride from kinugawa onsen station and you get off at the end stop. Hotel is right next to the bus stop. Perfect winter escape if you love the cold.

Stayed in January 2025

Nothing to do in the area. Have to go quite far to the train station, shuttle needs more pick up times available. Did not have much time to enjoy the town.

staff was wonderful and flexible. Glad some of them were able to understand English as well for tourists. Food was great. Wait staff was fantastic.

Stayed in October 2024

A little bit remote so public transport is on the tricky side, do your research and give yourself plenty of time to arrive earlier rather than later. It is definitely worth it!

Beautiful onsen with wonderful staff, meal service was unique and tasty! Room was very spacious and amenities were plentiful, would stay again!

Stayed in August 2024

I've given the location 1 star, not because the place is bad because the environment and nature are truly breathtaking, but because the place is really impossible to reach. There are barely any trains or buses that reach the hotel, if you want to go for just 1 day I would definitely advise against it.

An amazing place! The hotel is beautiful, the meals are from another planet, the onsen is wonderful, absolutely like nothing else I've ever tried!

Stayed in July 2024

Unpleasant smell at the main door next to the shoe rack. Resolved after spraying the air freshener provided. However, the smell is present every time you returned to the room from outside. After informing the front desk, the problem cannot be solved. There is no dressing table for putting on makeup and the corners are dim. Had to use the sink area for makeup. Futons are thin and 1 small pillow per adult with base made of beans are a little uncomfortable. The height of sink (in most onsen & hotels) is very low. So it’s a bit back-breaking for tall people. Air con return fan in the TV room is very loud. Had to switch it off before sleeping at night.

Hotel very responsive in communication re hotel information. The room (10+6 tatami mats equivalent to 54 sq m) is spacious for 4 adults.There is a bedroom with 2 futons on the left next to main entrance. The right is a living room which has ample space for 2 futons and a table with cushions seats backing. It would be better to have a huge living area with 4 futons and table space to unwind over green tea instead of a separate bedroom area. Bathroom & toilet area is spacious with 2 sinks. There is a free drink cafe on 1st floor where you can chill out after onsen. Yuzu drink is refreshing. You can purchase the carton drink at the souvenir shop. Iced beverages are self served at the machines. 1st night Kaiseki dinner is seasonal appetiser, sashimi, grilled skewers of river fish, miso Tsukune, mochi. Main course is Nikko pork shabu shabu which is average. However, they run out of white rice only left grilled rice ball with dashi soup which is delicious. The table is quite low so we are not very comfortable with the table height and normal chair height . Took us a while to adjust. Japanese Breakfast next day main is salmon which is delicious. Yuba hotpot with enoki mushrooms and vegetables is tasty. 2nd night Kaiseki dinner main course was beef tapanyaki was very delicious. It was served with yuba rice. Prawns, potatoes, yuba and small scallops in skewers. Japanese Breakfast next day main is grilled fish. Japanese bean curd is extraordinarily delicious in a hotpot. Indoor onsen is average however, the outdoor onsen is nice.

Stayed in May 2024

Yunishigawa was underwhelming, unfortunately.

Giant room. Great hotel overall. Nice baths. Good interesting food.

Stayed in February 2024

The rooms are a little dated but clean. I had a shower and the bathroom floor flooded - not sure if the drain was blocked ? Not a huge issue though. More info online with website where to book local direct train tickets would have been great as it’s not obvious how to get there if not driving and if you’re not familiar with the area.

Great location, right next to the snow lantern festival. Modern lobby and lounge. Free tea coffee and juices at anytime and self serve wine - great choices at reasonable cost. Free ramen for guests from 9-10.30 pm was a nice touch and the onsen was a unique experience - from images I thought it was outside but it’s enclosed by glass. Wish they sold the pyjamas they provide in the room as very comfortable. Staff very friendly, google translate came in handy

Stayed in February 2024

None

It was clean and cozy!!

Stayed in February 2024

The location for sightseeing within the village was great - just across from Heike no Sato folk village and a bus stop - but buses don't run very often. We inquired about a taxi to the train station on departure day only to find out that it had been booked ... it seems there is only one in town. The bus schedule has been changed in recent years and doesn't really match up to any trains going north. It only matches the departures heading south (to Tokyo).

Based on previous reviews, I was prepared to be a bit underwhelmed but our stay at Kamenoi Hotel was lovely. The bedroom was large and the beds were comfortable; we had a great view of the Heike no Sato folk village just next door. The food was delicious and served in a unique setting (sitting around a fireplace - irori - in a dining hall). The onsen was nice and never crowded. For the price we paid, it was an incredibly good value for our stay.

Stayed in January 2024

Food is mediocre

Room is nice and big. Sauna and onsen are nice. Dinner is not that good. Breakfast is ok. I recommend staying there but eating somewhere else.

Stayed in November 2023

It was far from shops so it would’ve been nice if there was more food choices in the store. But the drink bar was perfect!

Our family loved the room and the lounge. The lounge was so comfy and perfect for family time and remote works.

Stayed in October 2023

No milk at the free bar. And no kids size slippers

The hotel is in a very quite area, very relaxing. Although rooms are a bit old, but they are very clean. We have 2 children 2yo & 6yo, both had an enjoyable memory of the hot spring

Stayed in April 2023

The location.

The tradional room and onsen.

Stayed in March 2023

We had a ryokan family room that overlooked the mountainside abd there were monkeys playing in the trees. That was so great. The food is exceptional and quite the experience. Three course meals. With tepanyaki and shabu shabu and delicious meats. I’m a vegetarian who eats non fishy fishy and there was plenty for me to eat. Really fantastic experience my teenagers were happy. The onsens are sweet. My favourite was to be outside. It was so hot I had to take many standing breaks. I prefer to be outside and had the bath to myself. Most women found it too hot! The unfortunate detail is getting there and getting around to other places. The hotel is very difficult to get and from. It’s best if you have car. We booked for three nights not realizing how remote the place is. It’s spring so the little town is mostly closed with one restaurant that we found open for lunch. It’s probably such a cute little town in the winter with the snow and even a few weeks from now when the trees will be in bloom. You can get here by train and a bus but the times are limited. It would be good if the hotel had a shuttle to get you to and from the train station which is about twenty five minutes away. The bus come three times a day. Last bus at 530 and if you’re wanting to go explore Nikko it’s a problem. We ended taking a taxi home from Nikko that cost us 175oo yen. Also, even a shuttle to help you get to the bus stop with all of our luggage would have been nice. Over all, I’m glad we stayed here for the experience. Compared to other hotels we saw, even in kunigawa, this one is a higher standard with less people and more opportunity to relax.

Stayed in March 2023

There are some areas that need attention like the cobwebs on windows and toilets, availability of tissue in the room, the air conditioning unit's heater is not working well, the heating machine emits the smell of gas making it seem like there's a car engine in the room fuming with gas.

The staff are very friendly and accommodating and the food is of excellent quality.

Stayed in December 2022

Our room included half board and the dinner & breakfast are in the dining hall that serve charcoal cooking. Meal is ok but your hair & cloths will be get the charcoal smell. Personally we don't like that

The room is nice & size is good. The onsen is good too

Stayed in November 2022

One or two of the front desk staff spoke SOME English, but the rest were completely unable to communicate outside of Japanese, which made things difficult on many occasions. We went with our one year old baby. There is NOTHING baby friendly at this hotel! The first few meals (half board plan) they just served another adult meal, even though i specified baby´s age on every check in form. After we went to the reception to say we didn´t need another adult meal, they started serving what I guess they consider kids menu. It was SCARY. Everything deep fried, enormous amounts and huge hunks of food, salad that even an adult would struggle to eat, plus it all always looked like it was cooked a week ago - dull, soggy and cold. I never gave my baby any of it. When we again went to speak to the reception, I asked that they just make her any vegetable soup (corn soup had been served once, so I literally asked to just serve her that), but they only did so once in the remaining 3 days (6 meals). With not even a combini in the town, we really struggled with this! Most days we went all the way to NIkko in order to get at least an edible lunch that we could all enjoy). As for our own food, the bbq was nice, but the dishes themselves were on repeat. We were there for only 5 nights, and I feel like we had the exact same meal at least twice.

It only looks close to Nikko :) In fact, the hotel is in a remote location. Great for just staying in, not so great if you want to be out and about. The onsen facilities are REALLY old but the water is nice and there was plenty of space so it did not feel crowded. We enjoyed the hot springs.

Stayed in October 2022

lots of facilities were in process of being refurbished Si CJ as the Onsen

great location

Stayed in August 2022

newly refurbished with modern design lobby and rooms of large floor area

Stayed in October 2022

All good.

The good was fantastic. The free non alcoholic drinks area. Onsen was great. Easy walk into town with the recreated village museum next door.

Stayed in October 2024

The room smells a little bit when entering but otherwise it is Japanese style (bed matraces on the floor) and nice experience although hotel style is a little bit old fashioned from the 70ies/80ies

Fantastic service and food

Stayed in July 2024

Everything was perfect except the a/c equipment started dropping water in the middle of the night, that didn’t let me fall asleep.

Stayed in July 2024

The hotel is far away from the town centre and there is no facility in the hotel

The outlooks is great, room is big enough

Stayed in June 2024

The location of the parking is quite far from the lobby if you arrive late the parking near the entrance will be quickly full.

Onsen was the best experience for staying at the hotel. It's very big and has out door area.

Stayed in January 2024