Amazing

Stayed in February 2025

Convenient location with access to Burger Restaurant

Stayed in March 2025

The location is a bit far from the transportation hub in Hakone.

Wonderful staff. A young group that spoke excellent English. Downstairs is a DELICIOUS hamburger restaurant with great onion rings and fries. The rooms were comfortable . We had the entire house to ourselves after the restaurant closed. The house is a bit outdated but it was nostalgic and authentic.

Stayed in March 2025

The cute design and accommodating staff. He spoke fluent English and super helpful in getting us settled in during our stay. They allowed us to check in early and we are thankful they gave us space to perform prayers before we left the accommodation. We will treasure our precious memories in Hakone, thanks to Hakonowa and their staff. Highly recommended to stay here and have a good meal downstairs at the restaurant. We requested for vegan and the burger is delicious!! Best meal in Hakone.

Stayed in December 2024

Most friendly staff onsen is also great. 10/10 would stay again

Stayed in March 2025

Everthing

Stayed in March 2025

The staff was extremely welcoming and they bring food to your room. If you order it downstairs, you have to be quiet because it is an old building but it is extremely charming and comfortable. I really liked the teeny tiny Hot springs for couples that you can reserve for all hour

Stayed in February 2025

Not at all. Minor thing is that the breakfast was hard to eat in our small room

The people working there were welcoming and helpful. The hot spring bath was lovely

Stayed in February 2025

The check in and checkout process was a little complicated

Loved the cute little room with the self service breakfast!! We thoroughly enjoyed using the onsen as well. Nice and close to the bus station as well

Stayed in February 2025

Great location easy to walk to many places from, the rooms were really nice traditional style but modern Japanese. Loved the private onsen! Also we ate at box Burger downstairs which we would highly recommend! Visited Lake Ashi for Mt Fuji views and also the open air museum.

Stayed in January 2025

nothing

the breakfast was good and tasty. The instruction was easy to follow and the equipments ie oven and hot water is there. The location is also great and quiet. You could hear next door but after 10 pm there was no sound ...the room is small but we got a mattress and it was very clean. Staff were super friendly and helpful.

Stayed in January 2025

Recommend that the staff use WD40 to rid of the creaking sound of the doors at least when the old wooden floors understandably do.

Stayed in January 2025

Very cute little place. Sweet staff and so convenient with Box Burger on the ground floor. Cutest rooms and sweet little onsen.

Stayed in January 2025

the only thing negative would be sharing bathroom facilities

great unique experience

Stayed in January 2025

Lovely breakfast, generous staff. It's small, but worked perfectly for us.

Stayed in December 2024

The only thing was the thin walls, but we were prepared for that and it didn't bother us much at all.

We arrived and was immidiately greeted by the friendly staff. After checking in we changed into yukata and went downstairs to enjoy a delicious burger dinner in a traditional japanese setting, something quite special! The onsen was easily booked and me and my partner could bathe together as it is booked by room for an hour slot at a time. It is also tattoo friendly. I would absolutely stay here again!

Stayed in January 2025

We reserved a room with the actual bed instead of futon. Our room was on the smaller side.

The location of the place, the ambiance.

Stayed in December 2024

I was not very comfortable with check-in call via tablet, it is a bit weird to show my face and passport to an unknown person. I would rather check-in electronically via app.

The location is very picturesque, the house looks beautiful outside and inside. The room is elegant, the bed is super comfortable. I liked the experience of private onsen, it is very suitable for couples. The breakfast offer is really nice, tea & coffee tastes excellent.

Stayed in December 2024

It was pretty cold in the room in the middle of December. But that is something that you know beforehand when you chose this time for your stay.

Where should I start. It is just the perfect place to stay when you’re in Hakone. The staff is exceptional, the house is beautiful with traditional arranged rooms and there is even a private Onsen in the basement. On the first floor there is a small restaurant where you can get delicious burgers and homemade lemonade. I loved every second of my stay!

Stayed in December 2024

Room is quite tight.Toilet is outside the room.

The staff is friendly and helpful.

Stayed in December 2024

The double room was extremely small. The two of us had trouble opening our suitcases in the room (actually on the bed) as there is no space to on the floor. Breakfast is supplied in the room, but had trouble eating it on supplied tray due to space, however they do offer free use of the restaurant space downstairs until 10am. We also had trouble with mosquitoes if we left the window (with screen) slightly ajar, we had to close the window and had no fresh air.

Staff was excellent, the bed was amazing and the light breakfast supplied was nice. Onsen was a great spot to relax after a big day, this is your only shower though snd you need to share it with others using a room name system.

Stayed in December 2024

Wanted to get in touch with the reception team before check-out but the reception team is only available from 11:30am onwards. Note that if you do book last minute, would be ideal to check-in to the hotel when there's staff around so you can check with them for anything if not, it is really unmanned.

Location was great. Only three rooms so it feels cosy. Straightforward check-in process. Very very very nice room. Slept well. There are some games provided as well in the room if you want to play with friends. Amenities were well-provided. Instructions printed in English were clear. The manager was very nice, when I ran into her.

Stayed in December 2024

Very traditional unique property

Stayed in November 2024

Check in was a bit difficult as we arrived after the restaurant closed. The bathroom / onsen area was small and had mold. If you want to have a good onsen experience it’s worth to book a private room in a nearby spa.

Staying in this house is like time travel. You can get a sense of how Japanese people lived 100 years ago. Our room was clean and comfortable, the hosts were really kind. The breakfast was really delicious and we had a great sleep hearing the sound of the nearby creek.

Stayed in November 2024