Reviews of Nishitetsu Hotel Croom Nagoya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
460-0003 Aichi, Nagoya, Naka-ku Nishiki 3-4-3, Japan
#23 of 203 hotels in Nagoya
Guests' ChoiceReview Score
Based on 795 hotel reviews
8.6Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
8.8
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Facilities
9.0
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Staff
9.0
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Value for money
8.6
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Free Wifi
8.8
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Reviewed: April 3, 2025
Lee
Singapore22 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I booked for 4 nights but on 4 separate bookings, however I paid upfront for all 4 nights at 1 go. The staff insisted that since it is 4 separate bookings, I would need to change the card key for each different night. I find that this is rather inconvenient and inflexible of the hotel to have to inconvenience the guest. Hotel should be more flexible to allow the card key to be used throughout the stay. This was allowed when I did the same for other hotels.
Public bath was good, but rather small.
Stayed in April 2025
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Reviewed: March 25, 2025
Christine
Australia8 Reviews9.0“Loved the hotel and position perfect”- • Leisure trip
- • Travelers with friends
- • Comfort Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The pillows were not soft and comfortable
Position, cleanliness,facilities, staff helpfulness
Stayed in March 2025
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Reviewed: March 24, 2025
Lauren
New Zealand3 Reviews9.0“Great hotel”- • Leisure trip
- • Couple
- • Comfort Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
We hadn't realized we had booked a hotel near a clubbing area, so it felt quite rowdy on some of the streets in the weekend evenings when we were out and about. We would have loved a little more space in the room to be able to open our suitcases more easily. Also one side of the bed was next to the wall, with no outlet there, and it meant that person had to climb over the other to get out. All minor nitpicks, we would stay here again!
Comfy room in a great location handy to stations and a convenience store . Our room was tidy and bed and pillows were great. We didn't realise there was a public bath on the top floor which was a nice surprise. A staff member was able to help us with forwarding our luggage to our next hotel which was a great help. The lobby also smelt delicious! You could even buy the fragrance to bring the smell home with you :)
Stayed in March 2025
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Reviewed: March 24, 2025
Weidong
Japan9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The room was quite small even for Japanese standard, there’s not much space for maneuvering.
Prime location, very close to the station and there is a very nice shopping mall (Central Park?) nearby. The decor was good and everything was pretty new and it was probably recently renovated. The public bath on the top floor is also well maintained.
Stayed in March 2025
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Reviewed: March 7, 2025
Kherlen
Japan2 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Comfort Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room didn’t have window
Stayed in March 2025
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Reviewed: March 6, 2025
Sui
Hong Kong23 Reviews1 helpful vote10“Business hotel”- • Leisure trip
- • Solo traveler
- • Double Room with Shower - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A simple business hotel perfect for a quick stop over
Stayed in February 2025
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Reviewed: February 26, 2025
Ma
Philippines32 Reviews3 helpful votes9.0“I enjoyed staying at this hotel.”- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Non-Smoking
- • Stayed 5 nights
It is just that they only provide 1 pillow per person. When we requested for an extra pillow we were told that it's not available.
The Location and Staff are excellent. There are several convenience store nearby. Shopping and attractions are very near.
Stayed in February 2025
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Reviewed: January 18, 2025
Narayuth
Thailand10 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Clean rooms in a great location.
Stayed in January 2025
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Reviewed: January 7, 2025
Quentin
Switzerland18 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Comfort Twin Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing stands out negatively.
Location as good, the staff was helpful and friendly. The room had great accommodations for travelers.
Stayed in December 2024
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Reviewed: January 7, 2025
Qi
United States10 Reviews9.0“Great stay. Would recommend to friends”- • Leisure trip
- • Family with young children
- • Comfort Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Bed size - barely fits a couple with a little kid
Great location, facility and staff. Awesome public bath and breakfast
Stayed in January 2025
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Reviewed: January 2, 2025
Camie
China17 Reviews1 helpful vote8.0“It was a pleasant stay.”- • Leisure trip
- • Group
- • Comfort Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was clean and the staff were very friendly and accommodating.
The location is very convenient, it’s close to many attractions and centrally located. Nagoya Castle was only a subway ride away.
Stayed in December 2024
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Reviewed: December 18, 2024
Yen
Singapore10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Laundry room and onsen are too busy.
The bed is comfortable, and the staff are very friendly and helpful.
Stayed in December 2024
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Reviewed: December 9, 2024
Filipe
Brazil1 review9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Shower - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Very clean and comfortable room. Very close to a train station. Next to a convenience store
Stayed in December 2024
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Reviewed: December 1, 2024
Jinping
United Kingdom83 Reviews4 helpful votes10“Great onsen, super polite staff loved everything the hotel offered”- • Leisure trip
- • Couple
- • Comfort Twin Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
Easy to check in and front desk staff were really polite. Great onsen on top floor. Women’s and men’s separated with protected keys for women side entry. Hotel room was quite spacious, comfortable and we both had good sleep. Shower plus bath was powerful and that was all we needed. 5 minutes walk to metro stop and it is on both red and purple line. Easy walkable to Sakae to see the tower and oasis21. Super good stay.
Stayed in December 2024
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Reviewed: October 30, 2024
Russell
Australia46 Reviews8.0“Value for money.”- • Leisure trip
- • Couple
- • Comfort Twin Room - Non-Smoking
- • Stayed 2 nights
Ease from subway.
Stayed in October 2024
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Reviewed: October 29, 2024
Yvette
Australia16 Reviews9.0“Comfortable stay”- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Room a bit small.
Food was good, love the public bath.
Stayed in October 2024
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Reviewed: October 27, 2024
Rebecca
Australia35 Reviews8.0“Comfy hotel and great location”- • Leisure trip
- • Couple
- • Double Room with Shower - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The staff cannot suggest dinner places for us. Maybe due to language barrier. Will be great if they can offer suggestion and help booking
The facility is clean and the room is spacious.
Stayed in October 2024
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Reviewed: October 25, 2024
Yu
Hong Kong41 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Comfort Twin Room - Non-Smoking
- • Stayed 1 night
The only thing is the pillow: too hard
The hotel room is very clean. I particularly like the bathroom, it is like those onsen bath setting.
Stayed in October 2024
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Reviewed: October 25, 2024
Pippo
Switzerland29 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Shower - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Alles war supper
War supper
Stayed in October 2024
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Reviewed: October 7, 2024
Zyroar
Australia29 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Shower - Non-Smoking
- • Stayed 2 nights
Public bath was not tattoo-friendly.
Stayed in September 2024
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Reviewed: October 1, 2024
Dumitru
United Kingdom172 Reviews15 helpful votes10Exceptional- • Business trip
- • Couple
- • Double Room with Shower - Non-Smoking
- • Stayed 2 nights
The pillows were as tough as everywhere else in Japan. It's a fact of life, nothing at large can be done about it, I guess.
Impeccable, immaculate, considerate, etc. There is no end to the words of praise one can keep uttering with regard to that place. Japanese service at its best.
Stayed in September 2024
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Reviewed: September 27, 2024
Habigael
Australia14 Reviews9.0“A bit expensive but worth it.”- • Leisure trip
- • Family with young children
- • Double Room with Shower - Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bed was comfy. The room was clean. The buffet breakfast was okay, I wish they have more options but overall it was good. We enjoyed the onsen.
Stayed in September 2024
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Reviewed: September 23, 2024
Adam
Australia23 Reviews10“Nice hotel”- • Leisure trip
- • Family with young children
- • Comfort Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything
Stayed in September 2024
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Reviewed: September 20, 2024
Charlotte
United Kingdom44 Reviews7 helpful votes10“Reasonably priced clean and comfortable hotel. Would definitely stay again”- • Business trip
- • Couple
- • Double Room with Shower - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Pillows are very hard
It’s my second time staying here. This hotel had clean and comfortable rooms and beds. It is in a good location. Friendly & helpful staff. Coin laundry, ice & vending machines / microwave all available to use.
Stayed in September 2024
