No elevator

Private onsen

Stayed in April 2023

While I know the gachapon machines don't belong to them, would be nice if they warned us if the machine is faulty or sold out.

They gave a good description as to the hot springs we were using and they were well maintained. Most of the food was explained on a card in English.

Stayed in April 2023

book taxi in advance if you’re planning on going to Hakone shrine or anywhere else. Takes time for taxis to come out there.

Nice private onsen in your own room.

Stayed in January 2023

None

Great ryokan in the Hakone area. Very close to a bus stop. There is a family mart close by with a great selection of foods & items. The dinner and breakfast provided are exceptional, so many items that can fill your stomach. The service and facilities in this place are also very satisfying. The private bath in your room is very convenient.

Stayed in December 2022

No lift to go up to the 2nd floor.

Good food and has a family mart next door

Stayed in December 2022

Location was not too convenient to get to from the train station. Room and hot spring was a little run down.

Room was spacious with a private hot spring.

Stayed in November 2022

Overall very disappointing indeed. Our room was not clean, which was a shock, but the staff put that right (eventually), with a discount for the error. The room description was "mountain view". There was no view *at all* from the room itself, and from the private onsen, the view was of a slope just a few metres from the window and some sort of noisy, ugly heating/cooling/generator facility. To describe it as a "mountain view" is completely misleading. The room and hallways were extremely dark and bare of any artwork or decor to give it interest or warmth. Location was good - bus stop a minute walk away and ten minutes to Togendai .The food was very good traditional Japanese fare. Overall, it was very expensive for the property and room. We paid a very similar price for a beautiful, light, airy tatami room with a spectacular lake view in Kawaguchiko, so this was a huge let-down.

Stayed in April 2025

Very expensive but room was the worst my family has stayed in. Room smells the second you walk in, blankets and sheets were very stained, bugs everywhere, bathroom is very small.

Food was pretty good, big meals with lots of courses. Staff was nice as well and free drinks (including alcoholic) in the lobby.

Stayed in July 2024

Our room was uncomfortable. There was nowhere to sit comfortably, and the mattresses were the worst we have slept on all trip. I am pregnant and I was extremely sore and uncomfortable. It didn't feel like we could rest. It was also weird that we booked for three people, but only two beds had been set up. It was one of the more expensive properties we booked so we were quite surprised we had to set up our own bed. The food was tricky, I had told them I was pregnant in advance and that I was not allowed seafood or raw food. They said they would cater for this, but despite telling me at meal times I had special food, I started to eat and still found things like uncooked seafood, fish eggs etc in my meal. This was upsetting as I felt I couldn't trust that I could eat safe foods for pregnancy despite speaking up in advance.

The ambience of the property was nice, and the location was quiet and away from the touristy area, but well serviced by buses. Some of the included food was good. Staff were friendly but didn't speak much English. Fairly clean overall.

Stayed in June 2024

Bed was uncomfortable, food was bad and no options for western people.

Private onsen

Stayed in June 2024

Hidden charges that should have been more clear when booking: children's fees, tax When booking for children under 6, you can either book them as adults or not at all. For a half-board, this makes no sense as a 4-year-old still needs to eat and a towel to shower, even if they are sleeping in the same bed as the adult.

A very immersive experience into the Japanese Ryokan style. We liked the private onsen. The staff at the restaurant were very friendly and polite.

Stayed in June 2024

This didn’t to us have the feel or experience of a ryokan. It was just like staying in an average hotel. There was nothing special about it.

The ryokan is quiet and well located to a nearby bus stop and close to Lake Ashi (which bus trip).

Stayed in May 2024

Dinner and breakfast were disappointing

Nice rooms and facilities

Stayed in March 2024

The shower area was quite cold during our visit as it was directly connected to the outdoor bath. The traditional Japanese dinner and breakfast was quite scary at first.

The staff were helpful. The rooms traditional Japanese feel was just what we were looking for. The private hot spring bath.

Stayed in December 2023

- location of the hotel is fairly deep into the mountains, takes about 30 minutes from Hakone Yumoto station via bus (no train is available) - shower is a bit small - food gets repetitive after a day, no meat, only fish - few restaurants around that actually open

- specious room, large tatami, large couch - two types of onsens, and not overly crowded - complementary drinks after bath - microwave is available on premise - family mart is next door

Stayed in December 2023

It’s close to a bus station and supermarket (Family Mart). The Japonese breakfast is also good

Stayed in November 2023

Breakfast ok Location far

Stayed in November 2023

Very close to busy road, noise of cars

Clean, nice food

Stayed in November 2023

Room in the annex was very dark. The property could use an outdoor public space to relax and enjoy the surrounding mountains. Beds were very hard.

Nice onsen bath. Breakfast and dinner were carefully prepared japanese meals and setup upon arrival to the dining room.

Stayed in October 2023

The staff were very unhelpful The beds/pillows The "mountain" view was non existent

The space

Stayed in September 2023

Dinner and breakfast food quality so so. It’s not in par with average onsen hotel standard.

High ceiling room, Familymart (convenient store) nearly.

Stayed in September 2023

Far from the city centre/train/attractions and no shuttle. It costs about $50 each way in a taxi… if you can find one. Staff don’t speak English and don’t really even try to communicate. Included breakfast was overrated - glad we didn’t pay for dinner. Room is very bright at night with led lights from the smoke alarms.

If you’re an onsen person, there is an onsen inside the room in addition to the public bath. There is a 24-hour convenience store close by. Room is a good mix of Japanese and western.

Stayed in August 2023

nil

the service and environment are excellent.

Stayed in November 2023

A bit tough to get to (45min bus ride with luggages) but well worth it

The hot spring bath in the room, the breakfast and dinner, the amenities (yukata, free soft drinks and water)

Stayed in June 2023

no

very nice environment and facilities

Stayed in February 2023