The beds are a bit hard, though it's hard to find a place in Japan where that's not true.

Breakfast buffet wasn't out favorite, though the dinner buffet was great! The kids play area was also a nice touch.

Stayed in April 2025

The hotel is a little way out from the station and the check in is quite unusual as you just do it through a machine no reception. I found the ambience a little cold. The room was lovely & clean too. The restaurant was like a huge hall with so many families especially but we did notice it was a Japanese holiday weekend. The food was absolutely amazing & such a selection for everyone & the staff we couldn't fault.

Stayed in March 2025

Overpriced.

Nice, clean, comfortable.

Stayed in January 2025

There are only three washing machines available, which is not enough for the guests.

Stayed in December 2024

The room feels somewhat dated relative to the rest of the hotel

Love the grounds, the garden, the onsen facilities and the breakfast and dinner buffet

Stayed in December 2024

The shuttle bus last operate at 17:25pm while last town bus from owadawa is 8:30pm… besides recommend visit via wekkdays as weekend has less bus as well…

Excellent customer service!! I prebooked 19:30pm dinner however the spent longer time on the trip than I expected and arrived the hotel 9:06pm. The reception is very nice and advised the restaurant is going to close at 9:30pm but because I did have Dinner plan then she called the restaurant staff and let me get in quickly pick up my food (it is like a buffet )while check in later. Then the restaurant staff helped to place my plates with me into my room :)) very friendly and professional highly recommend

Stayed in November 2024

Could use some white paint on the walls on the way to the bedrooms.

Fabulous meals.

Stayed in November 2024

Quite isolated location for seeing the local area.

Stylish retreat with great decor, facilities and food. Amazing garden.

Stayed in November 2024

There are only 3 washing machines available for 600 rooms of hotel and gosh they are always busy. Not enough proper english speaking staff.

Great location. Bus stop just a few steps away. Friendly and welcoming staff. Private baths / massage with online reservations are available. Spacious room with lots of USB and USB type c (!!!) sockets. Excellent buffet variety.

Stayed in October 2024

While the buffet was good and provided a good mix of food, for people staying >1 night, the same buffet each night can be a bit boring

Good place to get away from the city

Stayed in October 2024

The dinner and the breakfast were a great addition to the onset and the overall atmosphere. Great, clean rooms.

Stayed in October 2024

Bit away from other restaurants

Very clean, staff helpful and friendly.

Stayed in October 2024

TV channels. Don't have any cartoon for kids, don't have any MTV for teens, don't have any HBO for adults. But if don't watch TV then It won't bother you at all.

The highlights was the buffet dinner n breakfast and 3 times complimentary entrance pass to the Yunessun hot springs that come with the room.

Stayed in September 2024

Restaurant was a little busy at times but cleared out quickly. TV channels were a bit limited - would have been nice to have a smart TV

Very comfortable, high quality facilities. Bedroom was large and well equipped, comfortable bed and nice bathroom. Very extensive choice of food and drink. The spa area is also very nice. Good shuttle bus for visiting local sites

Stayed in September 2024

No

Clean, amenities like brand like

Stayed in September 2024

buffet food and beverage was solid quality but lacks a "wow" experience.

great onsen facility with sauna & cold bath & great view, clean & comfortable bedrooms, nice amenities, very convenient frequent free shuttle bus service to train stations.

Stayed in August 2024

The hotel was great! The Yunessun was just OK. It probably needs a face-lift. Mori-no-yu was lovely.

The hotel was renovated last year and was clean and tastefully decorated. Although the ceiling (hallways) was low because the structure was built long ago, the beautiful wood panels made it less imposing. I loved the large window in the lobby and the beautiful garden. The public bath on the top floor was a great treat as well. The dinner and breakfast buffets offered a wide selection of Japanese and western food. Alcohol was included in the dinner buffet, which was generous. Lastly, we appreciated their free shuttle service to and from a few stations. We took it to visit the Hakone Open-Air Museum.

Stayed in July 2024

Very few staffs around so waited for long time to check in for group. Facilities are good but quality of hot spring was not what I expected. Maybe too much chlorine.

Dinner and Breakfast, lots of variety.

Stayed in June 2024

The breakfast food wasn’t good at all and although the staff tried to help, there weren’t many staff that spoke English. Had I known most of them don’t speak English, I would’ve booked elsewhere as I felt like a burden on the staff since I don’t speak very good Japanese.

Free drinks, staff were very accommodating, and the rooms were very nice and spacious.

Stayed in June 2024

Food was great, but personally I found the buffet-style stressful as very busy. I'd happily pay a little more to order from a menu to the table. Was delicious though with a huge range for all.

Such a relaxed stay, great facilities and amazing staff who could not be more helpful. Rooms were great and bed was so comfy! Best place we stayed in Japan 😊

Stayed in May 2024

transportation situation and unwillingness of the staff to help us out on our special request.

nice location. very frienly staff. good amenities. amazing food.

Stayed in April 2024

Location was okay.

The hotel is clean and modern, with the staff being helpful and friendly. The buffet breakfast was excellent, as well as great facilities, including the onsen, which was particularly good.

Stayed in May 2024

The food, very average quality and variety, surprisingly only one restaurant in such a big hotel and the poor choice of food.

Freshly renovated, conveniently located, spacious rooms, beautiful garden, a great onsen experience.

Stayed in April 2024

Check out time was at 10am with a late check in time of 3pm. It would have been nice to have a later check out time like 11am or 12pm to allow time to enjoy the facilities. Also, the luggage service is cash on delivery which most means you pay the cost at your next hotel which all hotels do not accept. Whilst there was another option to go to Family Mart next door to provide the service, it was a bit inconvenient. Perhaps improvement can be made with check out time and luggage deliver service

This was a newly renovated hotel. The ambience created was relaxing. The onsen on the top floor with amazing views of Hakone was a plus along with passes to the water park Yunessun located across the road. The buffet offerings were wide.

Stayed in April 2024