Bed a little small for 2

Onsen Cleanliness staff availability

Stayed in April 2025

It's quite pricey for a place this remote from the rest of main Hakone areas. Private onsen is also charged additionally (2000jpy/30min). In the evening they can drive you to the restaurant and back, but it has touristy prices and of course you pay for the meals separately.

Amazing view from the onsen and balcony. Staff also picked us up from a nearby bus station (instead of 15mins by foot), also after check-out, they let us leave the luggage and got it to the station for us in the evening.

Stayed in April 2025

Was a bit tricky to get in touch about bus stop pick-up, but after arriving, the staff were really attentive.

Helpful staff, with shuttle runs to restaurants, shops and bus stops! Amazing views. Relaxing Onsen.

Stayed in April 2025

Perfect location to explore Hakone national park which is huge (with many cable cars, trains, buses connections)

Stayed in April 2025

The pictures of the room includes the hot spring, however, rooms do not have the own hot spring. It is at the main building where they are reception and is separated from the each room. All the restaurants around there are pretty far and they all close around 8:30pm. You have to ask the staff to give you a ride at 6:30pm (and coming back too)

The lake view was great, the room was big and clean. Staff was very helpful and breakfast was good.

Stayed in February 2025

We made the beds ourselves, it would have been nice for them to be made already. The Apartments we rented were about a 5 minute walk to the lobby and the onsens. Uphill about 300 meters but, not bad of a walk but when cold or snowy outside its a bit more difficult.

The resort was nestled in the mountains with a beautiful view. The onsens were perfect, one indoor and one outdoor with views of the lake and Mt. Fuji. There was a full kitchen to use and the rooms were really big.

Stayed in December 2024

It was difficult to bring up the big luggage with many steps to the unit room.

Nice view, very quiet and peaceful place.

Stayed in January 2025

It’s not very clean in the onsen, lots of dust. Quite difficult to find the entrance to the hotel, no English sign

Nice hotel with mt Fuji view Nice decoration

Stayed in January 2025

Nothing…. But maybe the stairs in the apartment 😬

We loved the accommodation at Onsenso! Especially the location as it was far away from the “touristy” attractions, nestled in the quiet, peaceful surroundings of the property overlooking Mt Fuji! The view from our living room was priceless! The onsen too was just perfect. Cosy, quiet and peaceful! Loved it!

Stayed in December 2024

Nothing

For me, there were three standouts - the stunning view of Mount Fuji at dawn, the sense of tranquility that comes from being surrounded by trees, and the extraordinary staff who always went out of their way to be helpful and obliging.

Stayed in November 2024

There's basically only one restaurant in the area open until 8pm, so either you need to be there on time or bring your own supplies to cook at home. The room's description on Booking was misleading (or something was lost in translation) - hot bath was shared in the main building, but shower/bathroom private (our reservation was saying the opposite).

Huge flat on 3 levels, probably can accommodate 6-8 people so was very spacious the two of us with the baby, very comfortable futon beds. Hot bath (shared) was great. And I did manage to catch a glimpse of Mt. Fuji at sunrise from our window (you cannot see it from the lake as the property is located a bit higher).

Stayed in October 2024

The apartment smelled very musty and damp. The equipment for self-catering was very poor - not enough pans for cooking, no tea towel for drying utensils not enough crockery for meals. The outside light did not work at night making it difficult along the path.

The view of Mt Fuji and the lake were wonderful. The amount of space I. The 2-bed apartment was great. Having a car meant we could get around easily and the location was good for that.

Stayed in October 2024

If you are driving by car to the hotel, just make sure you add at least 30 minutes extra to your travel time. The roads may be winding and narrow. Also make sure you enter the exact address, or Google maps may have some issues. We were a little stressed since the Registration desk closes at 10pm

The area where the hotel is located is beautiful. Up the hill from the lake and you can have a view of the Hakone boat from your hotel room. The fog in the morning on the mountain is spectacular. The staff was friendly and English instuctions are available. I believe they will provide a pickup, if you require one. We had out own car and there were at least 8 -1 10 parking spots avaiable. The rooms were large and contained everything we needed. The yukata provided was nice to have for sleeping

Stayed in September 2024

- the rooms are bit old - a bit hard to get without a car - the breakfast was salmon, rice, a yogurt and a boiled egg. Not other options - no restaurants and convienient stores nearby (as mentioned the stuff drove us to the nearest store)

- the view from the onsen with Fuji is unbelievable - the stuff was amazing and helpful, gave us a ride to the station and to the supermarket, they speak English - the onsen is really nice - although it says shared bathroom we had a private toilet in our room which is important - the room was very spacious compared to other rooms in Japan - the price is fair

Stayed in October 2024

The onsen could use a bit of care and maintenance. We didn't quite realise how remote the accommodation was and we actually didn't know the name in English. This might have been useful to include in the description. Our room was described as having a private bathroom but this was a toilet only. The onsen is the only bathing option. We didn't mind this but thought it could have been more clear.

The view from the room balcony, onsen and shared lounge was spectacular. You could even see Fuji in the distance. We loved being able to relax in the onsens after a long day. We appreciated the shuttle service to nearby stations and for dinner each night. Neo was very helpful!

Stayed in October 2024

10-15 mins walk from the nearest station , the staff offered to pick us up though , we just didn’t use it

Amazing view from the hall and terrace where we could see Mt Fuji clearly ; staff are super friendly and helpful

Stayed in October 2024

far from public transport.. need a car a little costly

great view of the lake.. large space.. it was an an entire 2ldk apartment

Stayed in October 2024

only basic Japanese breakfast old buildings and poor maintenance all around

very nice small Onsen

Stayed in September 2024

Room, very spacious registration and chill zone, super onsen with great view to Fuji. Very silent and calm, cosy hotel.

Stayed in April 2025

The onsen was not hot, expensive for the standard of rooms.

Great location. We swapped from a room in the main hotel to a traditional Japanese apartment which was better with futons.

Stayed in April 2025

The cleanness is a problem. The convenience store is too far, and dinner location was suboptimal

The spa is good. The staff are friendly.

Stayed in February 2025

Fantastic location - literally had a view of Mount Fuji from the balcony! Although the location is a little unusual (20 minutes walk from Ubako cable car station) - this makes it even better. The onsens in the pictures are stunning - though you can only hire them in the morning or in the evening at 22h00 if you want to use it privately (otherwise its public same gender onsens the rest of the time). Hotel staff drove us for free to a lovely little restaurant as there is minimal food around the area, and arranged the private onsen in the evening. Absolutely brilliant!

Stayed in October 2024

The whole house was quite disgusting. We found: - a piece of old noodle in the kitchen sink - sticky prints everywhere in the kitchen - crumbs in the fridge - hair everywhere in the bathroom - a glass with an old and used toothbrush inside (from previous guests i guess) - overall dirt and mold around the bathroom - rusty grates just outside the apartment in the hallway to get there (dark at night, so quite dangerous) - on site staff didn't understand English We paied for 2 nights but ended up checking out earlier and going to a different hotel because of how gross this place was.

There was a nice view of Fuji. Staff was fast responding to our DMs

Stayed in October 2024

Hosts were very accommodating and friendly. Even offered to pick us up from nearby stations which was very convenient!

Stayed in September 2024