Very unique place. Pictures don’t show how good this place is. Highly recommended

Stayed in March 2025

They should offer to their guests the possibility to buy the traditional clothes.

Absolutely everything

Stayed in March 2025

To have to pay for a drink ( alcoholic or non alcoholic) with dinner each night when the guests lounge offers unlimited alcoholic or nonalcoholic drinks free of charge all day long. It makes no sense!

The last breakfast the morning of our departure was very memorable as we were seated in a private room with a beautiful view.

Stayed in March 2025

there is no lunch available

everything

Stayed in March 2025

Nothing

Customer service is excellent. From the moment we came in till the check out time

Stayed in March 2025

Nothing special from restaurant to bar and lounge

Not much to offer

Stayed in March 2025

N/a

Perfect location in Gora. The hotel was exceptional in every way. Our room was in the west wing and amenities, view and meals were fantastic. The staff were exceedingly friendly and helpful.

Stayed in March 2025

Antiquated tattoo policy when foreigners seem to be a major target demographic. Dinner course changes were not reflected in the printed menu. No option for a single bed was available.

Helpful English speaking staff. Perfect room and facilities. Amazing lounge and complimentary offerings. A several course dinner was included. Open-air onsen bath on the balcony.

Stayed in March 2025

It was an amazing experience. The room, the hotel, everything was great and clean. Service was top. The only comment is the breakfast, very traditional for our taste. Otherwise, everything else was perfect.

Stayed in February 2025

Not many windows but I think that was intentional in the decor

Beautiful and tranquil. Loved the attention to detail. We wore their clothes and felt so cared for. An amazing experience.

Stayed in March 2025

Private onsen in the room was great. Property was well maintained. Food was very good. Free alcohol and snacks at lounge also a big plus.

Stayed in March 2025

Room with private bath was lovely. Food was superb and the staff were extremely attentive

Stayed in February 2025

Nothing

Everything

Stayed in February 2025

Nice hot spring bath

Stayed in February 2025

Breakfast and dinner was repetitive (we stayed for 3 days 2 nights). Only slight changes were made. By the 2nd day, we felt that the food was repetitive and not as looked forward to anymore.

The facilities were well maintained and we enjoyed using the facilities provided. The staffs were also very friendly and helpful, from welcoming us onboard, explaining our room facilities until checking out procedures.

Stayed in January 2025

The staff did not help to get/put the big luggage from/into the car when we arrived and left

hotel is new with modern decoration, room is clean and spacious, got private onsen in room, drinks and snacks at lough is free

Stayed in February 2025

Nothing

Modern, clean, comfortable, luxurious

Stayed in December 2024

The hotel uses high class and luxury equipments, with exceptional interior design

Stayed in December 2024

The shower in the room is not next to outdoor onsen.

Spacious

Stayed in December 2024

Loved the food, amenities, and in room onsen. Was extremely clean and staff was extremely courteous. I also opted for a 60 minute massage and the masseuse was awesome in helping me with my back and neck.

Stayed in December 2024

The hotel erred in our breakfast reservations and the staff were not able to assist. We had to speak with the manager before they corrected their error. I expect a hotel of this caliber to enable its staff to resolve basic problems, yet they seemed lost and unable to find a solution.

The private onsen on the balcony was fantastic.

Stayed in December 2024

It is a bit pricey. We had a update for one of the dinners and it did not really seem worth it so we just opted for the regular dinner the next night.

The service was top notch. They were always very helpful and so polite. It was also really nice that the lounge had unlimited alcohol and regular drinks and snacks. The room was very spacious and was very quiet.

Stayed in November 2024

The only issue we had was that our room was warm and we could not lower the temp mechanically. Granted, we are from a cool place and are accustomed to a room temperature of 62-65 F, but even after asking, the only way to get the room below 78 was by opening the doors. That was fine, since it was cool at night, but that’s not always the case.

Beautiful room with private onsen on balcony. Three other, different options for shared or private onsens on property. Amazing food.

Stayed in November 2024

The fixed meals were lovely but we would have appreciated the option to order food off a menu as well.

It’s beautiful, serene and welcoming. We felt very at home and loved our room and our private onsen.

Stayed in November 2024