Tammy was wonderful, the room and view was amazing, and we fully made use of being able to book the private onsen for an hour each night.

Stayed in September 2024

Beautiful location. Lovely owners, a perfect experience.

Stayed in May 2024

The location is hard to get to without a car and with luggage is a real pain to get up and down the mountain/hill. The closest convenience store is 1.5km away and that is quite challenging if walking up the hill again. The host can be extremely rude sometimes and doesn’t have any safety precautions like an extra key, reception or any sort of formality.

It gets the job done if your only using this property to sleep and spend most of your day outside

Stayed in August 2024

Nothing to dislike. Everything went smoothly.

The onsen was wonderful. The location was great - I could walk to the ropeway. The host was very friendly and helpful.

Stayed in July 2024

The staff is not well trained about hospitality, the private osen that we scheduled was lately available (waited for 10 minutes), parking entrance can be dangerous for some cars, air conditioners didn’t work well (stop every 5 minutes)

Private osen

Stayed in July 2024

Years of living in Japan and this is the worst accommodation I have seen! Starting with the worst of the problems, there were cockroaches in a traditional Japanese room where you are sleeping on the tatami floor (there was just a mattress on the floor and not futon, but I wouldn't trust either here to be clean). The room smelled of urine and the AC wouldn't cool and kept even turning the fan off, when there was a heat advisory. (The manager seemed to know this when she let me into the room, since she said that she couldn't get anyone to work on it, but still turned it on as if eventually the room would get cooler.) With all this there was no staff around and there was no after hours number to get any assistance with these problems. It was so bad I left in the middle of the first night when I had paid for three. I told the manager I was leaving and all of the reasons why and she didn't offer any assistance or refund, even for the nights I wasn't going to use. She left me several strange voicemails saying that there weren't any problems. Before I even arrived within minutes of booking the room I was contacted to say that the room that I booked was very small without a window or AC. Since it was non- refundable the manager said I had to contact Booking to book a decent room for more than double the price. (The manager also said that I should have known the room was bad because of the price). In addition to all of this it was very difficult to find, but that is probably for the best so that everyone can avoid it. I told Booking about all of these problems and they refunded their portion of my price, but I never heard anything from the property. Save yourself the hassle and book a nice place in Hakone. There are many, but this isn't one of them. (The photo is of one of the largest spiders I have ever seen, which was in the hotel. Small table next to it for size reference).

I booked it because it was in Hakone near my friends' hotels. Stay at another hotel. Do not stay here!

Stayed in July 2024

Had my bags stolen and held at ransom until I paid a late checkout fee. The only reason I didn’t return my key on time was because I couldn’t define a staff member to give it to. AC was broken. Onsen requires you to reserve a time, had to wait 5 hours to use it.

Stayed in July 2024

It’s very old and bad smell

Not good

Stayed in July 2024

I was a solo traveller and booked a room for myself. It was quite cheap 167€ for three nights. Even so there was no window (i was warned about that). The bathroom is shared, the onsen is available by reservation and it’s VERY run down (pipes with tape on, building material around, etc) one time the water was so so hot it was physically impossible to get in (I can get in very hot water normally) and another time it was luke warm. Soooo… i wouldnt recommend even if you pay more for a nicer room the onsen just isnt worth it in my opinion. Also other parts of the facility feel old and are broken like the automatic front doors that you have to manually pull open.

I liked how close it was to the cablecar to get to the station to be able to go around hakone. I also liked the owner. She was very helpfull and friendly.

Stayed in July 2024

Not many options for transportation or food after 17:00.

A big beautiful room, wonderful view to nature. A very nice onsen included in the hotel price that we used everyday. Very friendly and informative service.

Stayed in June 2024

The manager there is not nice at all upgraded us to a bigger room with no aircon, it was so humid and hot

Nothing

Stayed in June 2024

Location of the hotel slightly far from bus.

Staff friendly.

Stayed in May 2024

The room was really spacious and comfy, and it was great to have a private onsen! It was a bit too hot for me but I could still enjoy the warmth of the room. We didn’t have any problem accessing the hotel but we did ask doorway and cable car timetables beforehand so that we didn’t miss the last one. Overall very relaxing, clean and comfortable!

Stayed in June 2024

Honestly nothing - a truly authentic experience!

This was a real gem - right from the off, Tammy was incredibly helpful, responsive and genuinely welcoming. Tammy provided immediate advice about guidance from the train station, and welcomed me in right away - I was in the comfortable and awesome Onsen within an hour of arriving! Highly recommended, and as a ryokan it was stunning. Really beautiful location, attention to detail, and Onsen as well. Truly special and I had the best time!

Stayed in May 2024

The host is awesome !

Stayed in May 2024

The lady who received us was very helpful and very welcoming. She gave us all the service we asked and even more. Exceptionally good!

Stayed in May 2024

Unfortunately, like most traditional Japanese houses, the walls are quite thin. This meant that I was awoken at night by my neighbours loud phone call. This isn't the fault of the Ryokan staff, however I think it would be a good idea to leave a small poster in each room to remind guests to keep their noise down at night. Other than the phone call, the area around the Ryokan is entirely silent at night I also think it would be helpful if the staff left a kettle out in the entrance room.

10/10 The price is very fair considering its amazing location! Sounzan station and the open air museum are both very close. The staff spoke English well and they were so helpful and friendly. This is a traditional Ryokan which means that I slept on a small mattress on a tatami floor (which was very comfortable). The room also had a fan, with an option for silent mode and a dimmable light. Best of all, I was allotted a 50 minute timeslot with the private Onsen Overall, this Ryokan has been one of the highlights of my trip! I will definitely be returning for a longer stay in the future :)

Stayed in May 2024

Good location, private onsen, the hosts are incredibly kind and nice.

Stayed in May 2024

Felt under staffed , no transport to and from train station . 30 Minute walk up a steep hill . Onsen baths felt dirty and I’ll maintained

Traditional Japanese rooms, location .

Stayed in May 2024

There's a hill leading up to the property. You need to climb it to reach them, and it can be very sliperry when raining. Wish there were some kind of stairs at the side.

Exchanged for a bigger room! The room is super nice! Very japanese room with tatami and a good view! It's super near to the station as well!

Stayed in April 2024

nothing ! if I have to come back, I will know where to sleep !

- very quick and easy check-in/out - the staff are really lovely, caring and attentive to your needs - the private onsen is absolutely perfect - the room is very spacious and bright, with a very comfortable two-seater futon, tea with teapot, washbasin and fridge! - the location (bus and tram less than 5 minutes' walk away) - mountain views

Stayed in May 2024

We asked for an electric kettle, but were told we couldn't boil water in the room as it will cause the electrical supply to trip! The air-conditioner was disabled for the same reason. There's an unpleasant odour in the onsen, and it appears it has not been cleaned for a while!

The facility does not cater for breakfast. The location is good as it is within 5 minutes walk from the nearest train station.

Stayed in April 2024

The is no pickup from the train station and if you come after the tram working time you need to go up to hill on foot.

We could try onsen! That was a great experience! The stuff was so helpful! I love them :)

Stayed in April 2024

One of the worst places I have ever stayed. The owner arrogant lady charged double the price in money without even giving a bill. I paid the charges from booking. Com and the owner lady forced us to cancel the booking and pay the extra money. Since the booking. Com takes some brokerage charges. I was waiting outside till midnight with a baby in my hand. The owner lady is shouting and using some harsh words like “you have money to eat but you can’t pay, you are a liar, dog and thief and all sort of nonsense. She is literally yelling at my baby and me”. Don’t believe the good rating. It’s a one hell. This lady is not Japanese, very heartless and arrogant barking lady. STAY AWAY. Check the pictures how she messaged me.

NOTHING. Don’t go and waste your money and peace of Mind

Stayed in April 2024

Remote to restaurants. Hard to get a taxi. Accomodation up a steep hill. No lift in the building. No plates, cutlery or coffee in the rooms. Shared bathroom. Had to advise staff first if wanted a shower early and boom time to uses the shower. Staff friendly, but had no local knowledge of the area and facilities.

Japanese style ryokan experience.

Stayed in April 2024