250-0406 Kanagawa, Hakone, Kowakudani 503, Japan
#57 of 157 hotels in Hakone
Guests' ChoiceBased on 814 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
8.8
Facilities
8.9
Staff
9.3
Value for money
8.3
Free WiFi
9.2
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End of dialog contentReviewed: 5 September 2024
Marina
AustraliaIt is a little tricky to get there via bus if you have a big suitcase.
The traditional style, food and private onsen!
Stayed in September 2024
Reviewed: 5 September 2024
Marisela
United StatesI had a really small onsen in my room but the walls and the corners of the tub were heavily soiled with mildew. I guess this is a problem because of the humidity in the bathroom. The public onsen is much nicer.
The room is very spacious the view from every room is beautiful. Location is perfect since it is closed from Moto Hakone which is the port where the cruise ship stops. The dinner and breakfast were outstanding.
Stayed in August 2024
Reviewed: 4 September 2024
Isabelle
United StatesSome facilities could be upgraded; however, I enjoyed the authenticity of the place.
The whole property was very calming, and the meals were incredible.
Stayed in September 2024
Reviewed: 3 September 2024
Jennie
AustraliaThe onsens could do with a little clean but other than that, it was great.
We loved the spacious villa with our own onsen- so glad we booked this option as we had it all to ourselves and it was truly a wonderful stay. We had yukutas in the wardrobe which we wore to dinner. The food was amazing. The staff were so lovely. So glad we booked this stay for our first wedding anniversary.
Stayed in September 2024
Reviewed: 1 September 2024
Emily
United StatesLoved the private onsen at our villa. The food was incredible. Overall had a wonderful time with excellent staff!
Stayed in August 2024
Reviewed: 30 August 2024
Ming
AustraliaThe food is not up to my liking but they are really good experience. They also offer free drinks after dinner time, which is pretty good
Wonderful historical building! We chose the most expensive villa and it is totally worth it! Imagine immersing yourself into the hot bath in the open air and surrounded by the forest and the sky.
Stayed in August 2024
Reviewed: 28 August 2024
Bernadette
United KingdomGreat location for exploring Hakone. Wonderful food.
Stayed in July 2024
Reviewed: 28 August 2024
Eliaquin
United StatesEverything was great.
The vegetarian meal was amazing. It exceeded our expectations. The onsen also was really great, it relieved my muscles so much. I didn't know I needed it.
Stayed in August 2024
Reviewed: 25 August 2024
Hannah
United StatesNote that if you don’t have a room with its own onsen, there is only one private onsen available with showers - which means group showering. We lucked out and were able to get access to the private bath both nights, but something to be aware of.
Outstanding stay in a remote but very accessible area. It’s an easy direct bus ride to both Hakone/Yumoto and Odawara stations. The staff was exceptionally friendly and helpful. The private balcony on the room provided a stunning view of the mountains. The meals were extraordinary, authentic, and a great value (and they were very accommodating of dietary restrictions). We were able to explore the sites during the day (the Okada Museum is less than 5 mins away, and the Open Air Museum is only a 20 min walk) and take advantage of the free private onsen both nights.
Stayed in August 2024
Reviewed: 23 August 2024
Tarcitius
United Arab EmiratesThe steps to climb and to carry our luggage
The private Onshens
Stayed in August 2024
Reviewed: 23 August 2024
Eva
United KingdomWe were not given an option to choose time for dinner and breakfast. Not a big problem, however we were asked to arrive by 7.30am for breakfast. After a very generous and filling dinner, we were not hungry this early in the morning and could not fully enjoy the experience of traditional Japanese breakfast. (Western breakfast was also available)
A traditional style hotel with natural onsen. We booked a cheaper option with access to shared onsen baths, however the hotel does have rooms with private onsen. The location was stunning with fantastic views. Very serene and peaceful. Dinner, consisting of a tasting menu was an amazing experience and one not to miss. The room was nice and clean with very comfortable beds.
Stayed in August 2024
Reviewed: 22 August 2024
Mafwe
FranceOur room private bath was half empty so basically unusable. The dinner is correct but not up to what you can expect in similar places. Shabu-shabu is fun but there's not much cooking, and usually for theses prices and places your get a gastronomic kaiseki experience which is frankly another level.
Wonderful place, great staff, beautiful onsen... Overall a great Ryokan experience. Take 15 minutes to enjoy the museum, the place is full of history.
Stayed in July 2024
Reviewed: 20 August 2024
Yang
ItalyEverything was perfect
Private Onsen
Stayed in August 2024
Reviewed: 16 August 2024
Hua
AustraliaI liked everything of this ryokan.
A great traditional Japanese ryokan with history. The room is big and the staff are friendly. Nice food, service and peaceful surroundings.
Stayed in August 2024
Reviewed: 16 August 2024
Jennifer
United KingdomThe experience and service was excellent from start to finish. The staff were all attentive and welcoming and I enjoyed the atmosphere of the traditional ryokan. The tatami mat room with a private outside onsen was great. The meals included were delicious and the dinner menu was well thought out. I would definitely stay here again when visiting Hakone.
Stayed in August 2024
Reviewed: 9 August 2024
Bianca
GermanyConfusing information about the private onsen. The hotel is very historic and has a sort of museum area, but that wasn't advertised. The outdoor onsen was very small. The breakfast area was cramped, with the AC set to freezing.
Wonderful building. The staff was kind, clearly used to dealing with foreign guests. A very well appointed room. We got a delicious, elaborate vegetarian dinner and breakfast.
Stayed in July 2024
Reviewed: 8 August 2024
Victor
FranceOnsen was great
Amazing experience, felt very authentic / traditional
Stayed in August 2024
Reviewed: 4 August 2024
Henriette
DenmarkThe place os very worn down. There were no out side facilities like a garden were you could sit and contemplate the beautiful area.
A very nice and pleasant stay with a kind personel
Stayed in July 2024
Reviewed: 1 August 2024
Joana
ItalyThe private baths were amazing, especially the one outside.
Stayed in May 2024
Reviewed: 1 August 2024
Yvonne
CanadaWe absolutely loved our stay here. The food was delicious and plentiful. The staff was kind and helpful. We also enjoyed the hiking trails around. We highly recommend this place.
Stayed in July 2024
Reviewed: 26 July 2024
Adam
AustraliaAbsolutely everything you could imagine for a true private ryokan experience. Beautifully appointed rooms. Spacious. Peaceful. Just amazing.
Stayed in July 2024
Reviewed: 26 July 2024
Barbara
United StatesThe staff greeted us and made us feel so welcome. The villas were amazing and the private onset was so special. The dining experience is something we will always remember.
Stayed in July 2024
Reviewed: 22 July 2024
Martin
FranceReally beautiful Ryokan
Stayed in July 2024
Reviewed: 22 July 2024
Ciara
IrelandBeautiful location - bus stop is right outside the hotel. Food was great - Western breakfast was an option. Very authentic hotel - Japanese rooms are gorgeous!
Stayed in July 2024
Reviewed: 18 July 2024
Casper
NetherlandsThe experience didn't seem that traditional anymore. But this was expected.
Nice building, beautiful surroundings, easy access to transport to attractions.
Stayed in July 2024
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