-there was a flight of stairs right infront of the entrance so you’d have to carry your luggage although the staffs are very very helpful - the baths are rather small. Might be better to go to yunessun -the lounge gets really full after dinner but this is no fault of the hotel -the slippers are very slippery and quite dangerous when walking up and down the stairs, the bathroom slippers are so much better to walk around with

-there is a bus stop right outside the property -the food is well prepared, beautifully served -we got lucky having the cherry blossom views in peak season -there is a private onsen that does not require prior reservation (although it is small) -ryokan is old authentic and traditional

Stayed in April 2024

It’s a bit of a trek to the lake and visitor areas- not a problem, just be warned. Beautiful location though

Very comfortable and private.

Stayed in April 2024

Gorgeous ryokan with a lovely garden. Also there is a beautiful park right across the street. The meals were delicious and the staff was very friendly.

Stayed in April 2024

The great hospitality of the staff

Stayed in April 2024

Nil.

Beautiful property, generous and exceptional dinner and breakfast service. The private onsen inside and outside was perfect for us.

Stayed in April 2024

Some of the food was an acquired taste, especially breakfast, but all part of the authentic Japanese experience. Some more guidance on wearing the traditional robe and jacket as first timers would've helped but didn't detract from the experience.

Amazing place to get totally relaxed. The private onsen was a real treat and the beds extremely comfortable. We slept really well.

Stayed in April 2024

Historic property, romantic, interesting

Stayed in April 2024

The amount could have been less. I could only eat half of it.

Breakfast was abundant and delicious.

Stayed in April 2024

I stayed at the end of March and it was very cold in the room. I turned on the air conditioning at 30 degrees and warmed up with onsen and sake :)

a wonderful ryokan in traditional Japanese style, incredible breakfasts and dinners that will delight you! very friendly hosts, cozy room. I had a room with a private onsen and it was a great stay. The hotel also has a shared onsen, but I found the water in it hotter than in the private one. The rooms have everything you need; they provide slippers, yukatas, bathrobes, and socks. the appearance of ryokan is great

Stayed in March 2024

It was a wonderful Japanese experience!

Stayed in March 2024

One of the managers has a short temper and he yells at the staff in front of the guests. He also seems stressed out like he doesn't want to answer my questions, I understand if his job is stressful or whatever but acting like that in front of guests makes us not want to come back.

All of the facilities were easy to use, the food was amazing, many English speaking staff, and 5 minute walking distance to Yunessun made it unforgettable.

Stayed in March 2024

Nothing

This was a very authentic stay and we really loved it. The food was exquisite and we wore traditional dress (optional) at meal times. We had a villa and the onsens were fabulous. The staff were polite and professional and we give very special thanks to the gentleman who carried the cases up and down the steps and gave us directions for buses. There are bus stops directly outside the Ryoken.

Stayed in February 2024

Could not get a taxi to bus station

The dinners were excellent and friendly staff

Stayed in March 2024

Everything was perfect! Couldn't have asked for a better first time experience with a ryokan.

Stayed in March 2024

Nothing

Location was beautiful. Staff were friendly and helpful. Excellent team!

Stayed in March 2024

We travelled to Hakone after 4 days in busy Tokyo and this was the perfect contrast to the hustle and bustle of the city. The service was impeccable, the food amazing, and the onsen an amazing experience. Would 100% recommend!

Stayed in March 2024

Although meals were good and ingredients were well explained, explanation for the method of eating would be nice. Onsen bath was normal.

Professional staff. Staff tried their best to speak in English. (But in the end I used mostly Japanese. I am grateful for their efforts).

Stayed in March 2024

Breakfast and dinner were great! The public and private bath was relaxing too. Friendly and helpful staff and liked the onsite store. They also helped to retrieve my lost credit card! Helpful to have a hotel shuttle on site too to the main area

Stayed in February 2024

Hard to find the shuttle to the hotel from Gora station. It is located on the back side, go through the tunnel to a small parking lot.

Food was excellent! Service was fantastic! Location was beautiful!

Stayed in March 2024

It lays a bit outside. Please remember to take time to travel over there. If you would like to see more of the surroundings, better spend two nights. In the corridors it was quite chilly.

Relaxing stay in a beautiful old Japanese Ryokan. We enjoyed the food and the Onsen bath very much. For us a new and memorable experience. Very friendly and helpful staff. We had a nice big room with a balcony/view to the mountains. A shuttle bus from Gora brings you to the hotel.

Stayed in March 2024

This is just the more modern part of me talking but when it’s cold out you wish the shower was indoors.

The property was beautiful. We receive such kind and courteous service. From the moment we enter the property to the time we said goodbye. The meals were delicious! We loved having our private hot spring on our balcony.

Stayed in March 2024

The public transit going to the ryokan. It was a bit difficult getting used to navigating the bus routes on google-maps from Odawara station to the mountainous region that the ryokan is in, as the names of the buses on google-maps in Hakone were all in Japanese, whereas in Tokyo, the transit routes were all in english. HOWEVER, there are a lot of other ryokans in the area, so we were able to show the bus driver our final destination on google maps, and they were able to direct us as to when we were going to get off. This ryokan DID have a dedicated bus stop right outside its bottom steps of the stairs! It was pouring rain on the day we arrived, but the morning after it was a beautiful day. Our biggest problem, was that on our last day in Hakone we wanted to explore a bit before heading back to tokyo, and trying to take the H line bus back down to Odowara is a bit difficult with 4 people, as that line in particular was ALWAYS at full capacity around 2~3pm when we wanted to go back to Odowara station from the ryokan. If you choose to skip going to explore a bit, or choose to stay a bit longer, I highly suggest using the shuttle from the ryokan that runs to the station around 10am.

The accomodations were extraordinary! From check-in to check-out, it was absolutely an amazing experience. With the patient and wonderful staff who spoke great english, to the welcome and complimentary taiyaki with green tea, to the amazing onsen with the great products for hand-washing, facial cleanser, and lotion in the common area for men were absolutely top tier! They had both a public indoor onsen, a public outdoor onsen, and a private onsen, which unfortunately I didn't get a chance to try because our stay was so short, but both the public indoor and outdoor onsens were fantastic! The room that I got to stay in as well was VERY spacious, VERY clean, and had some of the best complimentary cookies and tea that I had during my entire trip to Japan! The room had tatami floors, and in the closet there were 2 sets of futon so you could have slept 4 people in a single room to be honest! The room itself had 2 double/twin beds which were very comfortable. Wi-Fi was fast and free, and the bathroom had wonderful soap, cleansers, and lotion as well. There were two sliding doors, which separated the bedroom from the tea/sitting area and washroom, and opening them up in the morning to see the sun rise over the horizon past the mountains of Hakone was an AMAZING experience! Getting to sit in those traditional low chairs with low table sipping green tea while having that view was breathtaking! Furthermore, They also provide an amenity kit including a toothbrush, toothpaste, a comb, and a razor. And with your price, the dinner and breakfast were included which were massive meals! I think the best part of being at a ryokan is being able to wear the yukata that are provided in 3 different sizes in the closet of your hotel room, and then being able to wear them EVERYWHERE! Including going to the onsen, and both dinner and breakfast in the morning! I would definitely stay at this ryokan again.

Stayed in March 2024

Everything was stunning. The room was amazing, the staff welcoming and helpful. An absolute dream.

Stayed in March 2024

A little cold in the corridors and dated. Bedrooms and main spaces were cozy. Some people may not like that the only shower facilities were in the onsen for many of the rooms.

Traditional nature of the Ryokan…and history of this particular one. Loved the dinner and breakfast. It encouraged my son to sample sashimi. Both meals were delicious.

Stayed in March 2024

The hotel is in a very good location. The food and service were great. We stayed for a night and I wish we could've stayed more. It was a unique and authentic Japanese experience. 10/10 recommended 👌

Stayed in March 2024