Reviews of Shinsaibashi-Higashi Crystal Hotel 4 stars
542-0082 Osaka Prefecture, Osaka, Chuo-ku Shimanouchi 2-4-28 , Japan
#490 of 713 hotels in Osaka
Guests' ChoiceReview score
Based on 77 hotel reviews
7.5Score breakdown
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Cleanliness
8.3
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Comfort
8.2
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Location
7.7
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Facilities
7.8
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Staff
8.2
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Value for money
7.9
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Free WiFi
8.7
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Reviewed: 6 January 2025
Masato
Japan2 reviews6.0“Not friendly staff at tbe front desk”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
It would be nice if the guy at front desk was more friendlier and not being arrogant. I understand he is not friendly at all even though we tried our best to act be on our nicest attitude at all. I don’t recommend this to anybody at all.
Close to dotombori
Stayed in December 2024
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Reviewed: 19 September 2024
Ebuka
United States4 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Reliable wifi connection and efficient a/c
Stayed in September 2024
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Reviewed: 6 May 2024
Jeremy
Japan12 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Lack of amenities. No pajamas in the room The air conditioning won't adjust wind direction. Maybe other guests hang their clothes on the air conditioning.
Clean and neat room
Stayed in May 2024
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Reviewed: 25 April 2024
Thanyathon
Thailand1 review7.0“Recommend for travelers who looking for a quiet locations but not too far from Dotonbori”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Location a little far but not that far
Good staff Comfort bedding
Stayed in April 2024
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Reviewed: 24 April 2024
Onta
Thailand7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel too small and they didn't prepare the coffee
Close with Namba city and train station
Stayed in April 2024
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Reviewed: 24 April 2024
Onta
Thailand7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room too small and the hotel didn't prepare the coffee
The hotel close with Namba city
Stayed in April 2024
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Reviewed: 5 April 2024
Tomoko
Australia14 reviews7.0“Not bad”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
It’s far from the station but yeah, acceptable
You can walk to Doutonbori
Stayed in April 2024
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Reviewed: 1 March 2024
Niamh
New Zealand5 reviews8.0“Good value for money. Good location. Really liked the free amenities.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
air con didn't heat up properly, but could have been our fault not knowing how to use. Bathroom could have been bigger.
location, price.
Stayed in March 2024
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Reviewed: 30 January 2024
Brendan
Australia5 reviews3 helpful votes9.0Superb- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
not the most space but this is to be expected staying so close to dotonburi and with a reasonable budget for 2 people.
Beds and room were comfortable,
Stayed in January 2024
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Reviewed: 4 December 2023
鈞弘
Taiwan13 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The room is too small. After open luggages, there is no way for two people to pass through.
There are free bottles of water provided and the restroom is clean and comfortable.
Stayed in December 2023
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Reviewed: 12 November 2023
Chan
United Kingdom21 reviews6 helpful votes7.0“Great!”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
Nothing however, it is not close to any ShinKansen train so you need to take 25 minutes if you are travelling across Japan. So plan wisely.
I like it was in the centre of Shinsaibashi which is a walking distance to the iconic Glico sign. You are basically in the centre of Osaka tourist spot but since it is autumn, there are not many tourist yet. Definitely value for money
Stayed in November 2023
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Reviewed: 3 November 2023
Krathong
Malaysia1 review8.0“Over all is good but a little far from Dotonbori which is the main street that we're hangout.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
Nice Staffs.
Stayed in November 2023
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Reviewed: 16 September 2023
Brianna
Australia15 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Really good location
Stayed in August 2023
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Reviewed: 1 August 2023
Brian
Japan2 reviews8.0“Great value hotel right by Dotonbori.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
While very close to Dotonbori, it's on the opposite end of it from the closest train station. This means that whenever you want to go somewhere, you need to walk through a rather busy shopping strip to get out. This was neat on the first day, but walking through the same shopping strip for a 3rd time on my way back to the hotel on the second night had lost that magic.
Outstanding price for what you get. Just a few minutes walk from the famous Dotonbori strip, you're not wanting for restaurants during your stay. The staff can speak Japanese, Chinese, and some English. One thing I thought was really neat was that the hallways on each floor have gaps in the wall, so it has a nice feeling of being inside and outside at the same time. It's hard to explain it, but a sealed floor has a claustrophobic feeling, while an outside floor feels cheap like a motor lodge. This way of doing the hallways felt so much better.
Stayed in July 2023
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Reviewed: 26 July 2023
David
New Zealand6 reviews1 helpful vote9.0“Good value for money”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
Location was fairly good. Close to the south end of Dotonburi. But be warned that the walk there is quite tough in the summer humidity. It was about 7 mins walk to the closest subway stop. A few convenience stores around, and many places to do a load of clothes washing on the cheap. No noise in the hotel. The light in the "hallway" (space between bed and door) is automatic and can be sensitive. Tub bath. Place was clean. Not as small as others say.
Stayed in July 2023
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Reviewed: 24 May 2023
Darren
Singapore4 reviews6.0“budget stay but worthwile”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
room was very small for 2 people
relatively convenient and close to dotonburi street
Stayed in May 2023
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Reviewed: 21 April 2023
Tan
Malaysia3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
a bit far from station and tourist sport
staff are nice and room is clean
Stayed in April 2023
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Reviewed: 19 April 2023
Saranaum
Slovenia35 reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The room wasn't as clean as we'd like it to be.
The location is great, the receptiom staff are very nice
Stayed in April 2023
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Reviewed: 18 April 2023
Dr
Thailand14 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Far From Train Station little bit.
Good Sevice
Stayed in February 2023
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Reviewed: 3 April 2023
Siwattra
Thailand5 reviews2 helpful votes9.0“It's nice place for staycation in OSAKA”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room's big and clean. The staff's very nice. There's a covenience store close to the property. Nice Location.
Stayed in March 2023
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Reviewed: 27 March 2023
Timon
Singapore9 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms were not really clean, some dust in lots of places, not what you'd expect in japan
Location is great, one block away from busy dotonbori
Stayed in March 2023
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Reviewed: 22 March 2023
Stan
Canada31 reviews2 helpful votes8.0“Osaka has a vibrant centre and Shinsaibashi-Higashi Crystal Hotel is conveniently close.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
At time of booking, it was the only option in Dōtonbori. We booked two rooms and got them adjacent, as requested.
Stayed in March 2023
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Reviewed: 26 February 2023
Krispaolo
United States2 reviews1 helpful vote7.0“Good.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
My friend just need bed, he does not have any complain at all.
My friend like it.
Stayed in February 2023
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Reviewed: 4 November 2024
Louey
Australia1 review3.0“I would not stay there again for the price.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel was very expensive, at $400 AUD. I would be okay with it if it was priced appropriately but it wasn't. I made that assumption because it was relatively expensive, that it would be decent. It was clean, which is the only redeeming feature. The rooms were very small and more like a university dorm than a hotel. We also asked the staff if we could take the towels to the gym, and they would not let us.
The only thing that was good was the location. It was within 10minutes walk to Dontonburi.
Stayed in November 2024
