It was really dirty. The room had not been cleaned for a long time. The toilet was dirty, the bed smelled unfresh, everything was really dusty and even the ventilation was covered in dust. The floor was dirty aswel. The hotel also didn’t want to provide any help or refund the already paid money. Please don’t go here.

Nothing. It was really dirty and the hotel did nothing about it. Please don’t go here.

Stayed in February 2024

The location and cleanliness.

Stayed in February 2024

Amazing location, with an easy check in system. Very accessible to the local interests such as Shinjuku's main area as well as the most amazing grocery store "York Foods" right next to it. Definitely check it out if you stay here it was 100% the best supermarket I visited during my 3 week trip!

Stayed in January 2024

Centrally located to Shinjuku Gyoenmae station (about a 600 metre walk)- exit/entrance 2. NB: Entrance /Exit 3 has the lift if you have luggage. Not much further along the same no.2 platform. There is a grocery store around the corner- York Foods. The grocery store has all your needs and is reasonably priced in which if you have had a big day out, grab some sushi and head back to your room. As far as hotel rooms, they are normally quite small, however this is like a little apartment- enough storage space, hanging space and a washing machine and drying facility in the bathroom. A great place to stay when you are out and about all day. Easy to make your own breakfast in the kitchenette, having a bit of space is excellent. Clean, has all the basics done well. After all, nobody goes to Tokyo to stay in their room.

Stayed in January 2024

Location was great, I liked easy check in process— contactless

Stayed in January 2024

-

Easy self-check-in Good Location

Stayed in November 2023

I was confronted by an angry staff member who demanded to look at my key, maybe she thought I hadn't checked out in time for 10am even though I was staying another day - I didn't appreciate my day starting like that.

The facilities in the room available were decent. Location turned out to be ideal. It's a great space for solo travellers and couples. The bathroom was great.

Stayed in November 2023

We liked the location , everything was as described and clean

Stayed in November 2023

Not a lot of space, but that was expected

Very easy to check in. Rooms were very clean

Stayed in October 2023

Amazing location

Stayed in October 2023

In booking.com the information is missing that it is an apartment hotel. The front desk was unmanned for my entire stay. (9 days) The walls throughout the apartment were stained or damaged, the first night the air conditioning did not work. And I didn't know how to get in touch with the staff as the reception was never staffed and the whatsapp QR code was not valid. I wrote a message about booking.com and the problem was resolved

The hotel itself has a good location The air conditioning issue was quickly resolved

Stayed in September 2023

A bit pricey for one night. It’s a better deal if you stay longer. Far from any train station if you’re carrying luggage.

Fully furnished apartment, was able to book and move in on short notice.

Stayed in August 2023

I was going to give a much better review but changed to 3 stars due to our checkout experience. Check out was listed at 10am. Cleaning staff buzzed our intercom at 10:03am and when I explained we were leaving in 5 minutes (slightly delayed due to travelling with our 2 young kids), the woman was very rude and hung up. We ended up checking out at 10:12am yet the hotel messaged me to tell me they would be charging us 2000 yen per hour due to our “extended stay”. Very poor experience and complete lack of courtesy and common sense after what was previously a good stay.

This hotel is in a great location in walking distance to local restaurants and train stations. The rooms are clean and decent size for Tokyo including kitchen and seperate bath and shower. Cupboards provide plenty of space for luggage.

Stayed in September 2023

Loved our stay here. Great air con, easy check-in information and amazing location!

Stayed in August 2023

Smelly hall, elevator and room

Location

Stayed in August 2023

The location is very good, the equipment is very complete, I think the price is favorable, and the stay experience is very good.

Stayed in June 2023

the bed was rock hard and the lack of staff could be a pro or con for some. I’m glad it was my last stop but if I needed to deliver my luggage to a new destination then it would be a struggle here

it is in a good area. walking distance from some great restaurants

Stayed in May 2023

Nothing in particular

Very beautiful hotel, modern and cozy. The onsen is very large and well maintained. The room was quite large and the bed comfortable.

Stayed in March 2023

The rooms were clean, with excellent facilities, nice and quiet perfect for staying in Tokyo

Stayed in January 2023

needed to be cleaned better. there was hair on the floor and shower. bed was not comfortable. felt like I could feel every spring in the mattress.

great location

Stayed in March 2023

The flats are equipped for two. two would be ok for a couple of nights but I was there much longer, and two could not cope in there for that length of time. I had all my stuff on one bed, slept on the other, and sat on one of the chairs by the window on occasion. Nowhere, for example that one could sit and also eat, as nowhere to use as a table other than the bed. just about room to squeeze between bed and TV to reach kitchen. Only just enough stuff to cook with -- eg one cloth for wiping dishes/surfaces/to use when holding hot pans; meals have to be simple in such a confined space. Space issues not unusual for Tokyo, I realise, and I also know the flats in the block vary slightly. The flats are run very much as a business. They are only cleaned when you leave, otherwise it's over to you. Small issues with decor suggest lack of TLC. All communication is by WhatsApp or similiar. However all queries were dealt with decently and fast, anything I needed when I ran out was provided. A few decent extras were in my flat - more than one plug extender, which was useful, and a weighing machine -- but I believe these vary a bit from flat to flat. Note that those on the lower floors barely get any daylight. I had to crane my neck to see what the weather was like! On the other hand if one tires of waiting for lifts entry and exit via fire stairs is fast.

I needed a self-contained flat near to various in-city commitments, and this was that. Good supermarket and food options round the corner. Pleasant enough suburban area, easy walk to Shinjuku for nightlife and transport links. In spite of all the comments below I was perfectly happy in there for three weeks.

Stayed in February 2023

so clean and organized

Stayed in February 2023

The beds were extremely uncomfortable!

Great location.

Stayed in February 2023

nothing

everything was easy

Stayed in February 2023