Truly fantastic place. The dinner was o ur of this world, so was the breakfast

Stayed in April 2025

Phenomenal! I highly recommend everyone staying here. The staff was very friendly and helpful. The view from our room and the food were amazing! An authentic Japanese/ryokan experience with modern amenities. We will definitely be coming back here.

Stayed in April 2025

Superb hotel with wonderfully attentive staff, the facilities were exceptional & we couldn't have wished for more from the room.

Stayed in March 2025

We should have stayed longer. Do not rush your stay in Gen Hakone, give yourself time, 2-3 nights to breathe, relax, and unwind.

The staff were very punctual and accommodating of time for our busy schedules. We had the Kaiseki dinner that was masterfully crafted and delivered. In the morning we need to leave early so we had the western breakfast and it was truly delicious.

Stayed in March 2025

The staff was friendly and willing to answer all my questions regarding the stay, the food, the bus service. Of course the view was excellent and the room was amazing!

Stayed in February 2025

Nothing!

Beautiful and relaxing. Wonderful staff. We loved all of the details and small touches. We would definitely stay again.

Stayed in January 2025

Nothing. I can’t think of a single moment during our stay here that didn’t exceed our expectations.

Everything. It is perfect here. It’s calm and relaxing. The host staff may be the best we have interacted with. They are helpful and make great conversation.

Stayed in December 2024

The closest is too small mini bar is not functioning expect better food for this price

In room open air bath

Stayed in November 2024

I had trouble with the Wi-Fi connection, it was very slow for me. I also wish the check in time could be earlier considering how much the hotel room costs per night.

The service was above and beyond from the staff. The breakfast and dinner was unique and an enjoyable experience from the bedroom.

Stayed in November 2024

Not the easiest to get to.

Beautiful location. Well kept property. Tons of amenities and things within a reasonable distance. The staff were extremely helpful and pleasant, during meals and whenever we had any questions. The personal hot spring tub was perfect and the view was great. The room was large and had everything we needed. The food and drink options included were all delicious!

Stayed in November 2024

Everything was awesome! The room was huge, the view was amazing, and the food was delicious. The staff was super friendly and helpful.

Stayed in October 2024

Excellent experience. The room, the food, the in room onsen, and the staff were truly remarkable.

Stayed in November 2024

American breakfast option was disappointing. Very bland compared to the elaborate Japanese breakfast.

Massages

Stayed in November 2024

Not a good place if your planning to go to town

Great hotel and view , specially for a special day with your couple

Stayed in September 2024

The room overlooks other residential or hotel properties, so one can’t be too sure it’s okay to be without clothes outside. Though the private onsen was always full of water, it was impossible to make the bath cooler. Onsens are hot, but I would’ve liked to make some adjustments anyway. Although the experience was luxurious, I think it was a considerable amount of money to pay.

The room is massive—but you probably knew that based on the price tag. Modern, beautiful, Japanese design. Amenities in the room and at the lobby are great. Staff is so kind and helpful. The private outdoor onsen had quite the view. The bedding was very comfortable. There were so many different places to sit and relax. This one room had more to offer than one could do in a single day. Dinner and breakfast were excellent events. Yuki was a fantastic host and conversationalist for both my meals. The food was incredibly delicious, and it was fun taking my time to enjoy each course—and there were many courses.

Stayed in October 2024

Wish I’d booked another night.

Room was amazing, view was lovely, dinner was fantastic and the massage was excellent.

Stayed in October 2024

Air conditioning needs improved

E

Stayed in July 2024

It's a steep walk from the station to the hotel; definitely take advantage of their pick up service.

The views were breathtaking, the staff exceptional and accommodating, the food tremendous, and the amenities incredibly thoughtful. One of the most luxurious and relaxing experiences I've had.

Stayed in June 2024

None

Clean， staff courtesy and great onset

Stayed in May 2024

Some of the food wasn’t great, particularly the Japanese breakfast

Paradise atop of the mountains. Customer service was the best we’ve ever experienced. One member of staff called, Koto was incredible. A true asset to the hotel.

Stayed in March 2024

the room set up and amenities, the meals were delicious, property was beautiful, the staff were all warm and friendly.

Stayed in April 2024

Everything. This was a beautiful visit. The room was amazing but the staff were what made the trip. Friendly and added to the experience in every way. Could not have asked for any more. Yet the kept exceeding our expectations

Stayed in April 2024

Everything was over the top. Service was spectacular. The food was amazing just too much to eat. The room and property was spotless. I’m an extremely picky person I see everything. The staff couldn’t do enough. Can’t wait to go back again

Stayed in April 2024

I feel like the food could be better, it was okay. I enjoyed that meals were served in the room however.

The room and facilities were amazing! I stayed in Den, and it was probably the nicest room I’ve stayed in (also the most expensive). The staff were very friendly and helpful.

Stayed in March 2024