The location is excellent, very convenient and central.

Stayed in April 2025

Cost of breakfast

Location

Stayed in March 2025

none

location.nearby yokohama central station,food choices are abundant and shopping areas are limitless.

Stayed in December 2024

Noise outside - windows far from sound proof! Breakfast wait so bad we decided to eat out even though we paid for breakfast.

Location is great! Staff was awesome!

Stayed in December 2024

The downside are there is no laundry room in the hotel for us to wash our own laundry. The laundry service provided by the hotel is quite pricey. There is also no Youtube channel on the TV unlike other hotels. It is hard to keep the children entertained at night. As for breakfast variety, I hope the hotel could have different special food daily. We stayed here for 8 nights and can get a bit bored with the breakfast spread.

Location is fantastic and connected to Yokohama main station and other major malls. Easily accessible. Polite staff and customer orientated.

Stayed in December 2024

Breakfast closing time is too early.

Freshness of food

Stayed in December 2024

Not much variety for breakfast

Location was excellent

Stayed in December 2024

None.

The location is easy to find and I find the room very clean and spacious. The service was good too at check in.

Stayed in November 2024

Unpleasant odor in bathroom

Convenient location for eating and shopping.

Stayed in October 2024

No ability for an early check in. So 2 80 year olds, one handicapped, had to sit in the lobby for 5 hours. Yes, we knew we were early but had to get off ship and idea of sitting in the train station fell through as no chairs or benches. Assuming all others being checked in early were probably rewards members.

Staff were fantastic. Breakfast great

Stayed in October 2024

The location to Yokohoma station. The beds were so comfortable.

Stayed in October 2024

Room check in was late. It says check in from 3 pm and our room wasnt ready till 5pm. They did take our bags up though and offered us a bottle of wine as compensation.

Room was big. Beds were comfy and the location was perfect to see everything in Yokohama.

Stayed in September 2024

Additional charge for access to the fitness center, not enough seating area in the lobby, as most of the space is reserved for the hotel’s cafe

Wonderful breakfast, amazing location (right across the street from the Yokohama train station, so convenient!), friendly staff

Stayed in August 2024

N/A

The staff were incredibly helpful and helpful unfortunately my husband had left something very important on a train the staff contacted lost and found helped us locate the item and also gave us written instructions to help us retrieve item. Can’t thank the staff enough

Stayed in May 2024

N/A

It was a lovely hotel, staff were so helpful, with everything we needed

Stayed in April 2024

None.

Everything was good.

Stayed in April 2024

Being reminded that breakfast closed at 9.45 am when it was only 8.45 am this occurred on 3 days.

Breakfast had choices to European diet. Limited with gluten free as choice for diet

Stayed in May 2024

not giving me a bigger room

location and facilities

Stayed in April 2024

No negative comment. It was very nice.

Staff were very helpful. Great location. Facility was very clean.

Stayed in April 2024

Hotel close to train station, but difficult to locate first time unless using relaible google maps. Eventually found signage to Hotel. Local area is not wheelchair friendly. lots of stairs to navigate.

Large room, very comfortable bed. Modern open foyer. Great resturaunt also serves breakfast. Will hold luggage if early checkin . Walking distance to shopping district

Stayed in March 2024

None

The staff was excellent, the rooms were excellent and clean, the location was in the middle of everything you wanted and needed.

Stayed in February 2024

Everything was pretty great and there isn't that much to dislike because it was convenient with some very friendly and helpful staff members. The station could get a little confusing if you don't know what direction (exit) the hotel is in it can definitely turn you around a bit.

Conveniently close to Yokohama station, you literally can just walk through the station to the hotel elevators. Rooms were clean and love that they did a "green pass" type of thing where they gave you a 500 yen certificate per day that you didn't need maid service. Several restaurant choices inside the hotel and in the surrounding area so we never went hungry.

Stayed in January 2024

Not all the stuffs were friendly and helpful.

The first night room was dusty, it seems nobody had been staying that room for long time. Next day I changed a better room. The breakfast is very good.

Stayed in November 2023

the comfort and convenience

Stayed in January 2024