Reviews of Yorozuya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
381-0401 Nagano, Yamanouchi, Hirao 3137, Japan
#13 of 76 hotels in Yamanouchi
Guests' ChoiceReview Score
Based on 159 hotel reviews
9.2Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
8.9
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Facilities
9.3
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Staff
9.7
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Value for money
8.7
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Free Wifi
9.2
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Reviewed: January 5, 2023
Jimmy
Taiwan16 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Private bathroom felt fairly old but one comes for the hot spring bathing anyways.
Staff were friendly, dinner and breakfast were delicious, and the hot spring baths were jaw dropping
Stayed in January 2023
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Reviewed: April 11, 2025
Emily
United Kingdom2 Reviews4.0“An incredibly mixed bag - too expensive for what was delivered”- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
My partner and I had seen the high rating on this hotel and decided to book a few days here as a luxurious treat to round off our trip to Japan. We were very much looking forward to it and had good expectations given the price, so we were pretty disappointed when the actual experience fell short on a few fronts. The food quality was not what we expected for a £300 a night hotel - whilst it was interesting to try 10 course traditional Japanese cuisine, many of the dishes were not cooked to the quality we expected. We both found several of the dishes bad in quality rather than just average in fact. At the end of our stay we were actually looking forward to not having to eat the meals anymore. Whilst the large outdoor bath was stunning, and I (F) got to enjoy it during the afternoon, which was ideal timing, but my (M) partner was restricted to after 10pm (when it's dark and it can't fully be seen), or early morning before breakfast (not ideal when aiming to rest and recharge sleep on our holiday). The second onsen area is a little disappointing by comparison. The baths were a large part of the reason for our stay and it was only when we arrived that we realised that the schedule set out basically meant that my partner was very restricted on his use of them. Finally on our second day we were relaxing in our room at 10am and incredibly loud construction work started in the next room over, which carried on until 3pm. Whilst I appreciate repairs occasionally need to be made, we had booked this hotel as a retreat away to relax and the work forced us out of our room to a nearby cafe. We were also not warned of this ahead of time which would have arrived least allowed us to plan to be out during that time.
The staff were extremely friendly and attentive. The rooms are large and clean. The large outdoor onsen was amazing.
Stayed in April 2025
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Reviewed: March 3, 2025
James
Australia25 Reviews2 helpful votes7.0“Excellent”- • Leisure trip
- • Travelers with friends
- • Japanese-Style Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Dinner service was awfully slow on our second night, presumably because there was a party next door. It was like we were forgotten.
Tremendous service, atmosphere, cleanliness. A great experience. Reception staff were very warm. Best onsen.
Stayed in February 2025
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Reviewed: February 6, 2025
Mark
United States63 Reviews19 helpful votes7.0“Very nice stay at a beautifully designed Ryocan imterior”- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The facility looks awful when approached from the outside. Once inside it’s a different world. Stunning craftsmanship and a beautiful lobby and tea area
The Insen. Wonderfully relaxing. Could have stayed there for hours
Stayed in February 2025
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Reviewed: January 14, 2025
Laura
United States7 Reviews7.0“Good value for traditional ryokan.”- • Leisure trip
- • Solo traveler
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The futon and pillow were very uncomfortable and the bathroom needed to be updated in my room. Understanding that I am used to western beds and rooms, I’d prefer the futon to be softer.
The private onsen was top notch! Everything was new and well maintained and lots of options. The staff was amazingly helpful and friendly.
Stayed in January 2025
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Reviewed: November 25, 2024
Bellamy
Singapore28 Reviews5 helpful votes7.0“Worth an experience but definately not value for money.”- • Leisure trip
- • Solo traveler
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Overpriced for what you are getting. And I say this after having stayed in many ryokans across japan. Food was average. While most of the public hotel areas such as the lobby, hotel lounge and dining rooms were renovated nicely, those not so directly outward facing parts were outdated. For example, the public toilets were a sight out of the 80s or 90s. The bath fittings at the public onsens were also old and leaky.
Traditional ryokan charm. Good service by the staff. One of the public baths (momoyama) was really quite impressive for its traditional look and size.
Stayed in November 2024
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Reviewed: July 17, 2024
Cecily
United States1 review7.0“Customer service was excellent, but WAAAAY WAAAAY overpriced.”- • Leisure trip
- • Family with young children
- • Japanese-Style Family Room
- • Stayed 1 night
The building itself and many of the facilities were old. It was WAY overpriced for what it was. Our room had blank walls, but with hooks, as if artwork used to be there but it was taken down? Barely any decorations in our room. I felt we were given a room for "foreigners," who have likely, in the past, destroyed rooms, and so we were given the same blank/dreary room.
The lobby was very pretty and unique. The meals were great!
Stayed in July 2024
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Reviewed: April 25, 2023
Wai
China8 Reviews2 helpful votes7.0“good hotel in the wrong place”- • Leisure trip
- • Couple
- • Japanese-Style Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
the town was deserted
large room. good food
Stayed in April 2023
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Reviewed: April 18, 2023
Raymond
Philippines12 Reviews3 helpful votes7.0“Nice building, rooms, food but one front desk staf was not hospitable”- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 3 nights
It seems they put Japanese and foreigners on separate floors. Perhaps their guests are not comfortable with foreigners or maybe the staff or management are not comfortable. Also, some of the front desk staff are really nice but one in particular, an older lady, was not nice and seemed very impatient / seemingly angry when we were checking out, not at all what you would expect from a ryokan of this caliber.
Honestly the place could have been 10/10 but I feel that it would be unfair after staying at similar property called Hotel Shoho which is a far superior ryokan / japanese style hotel than this hotel. The food is really fantastic in this hotel and most of the staff, the housekeeping etc are of a top caliber and even most of the front desk are good except one staff.
Stayed in March 2023
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Reviewed: March 15, 2023
Janyawan
Hong Kong15 Reviews5 helpful votes6.0“Good but won't go back again.”- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 2 nights
There is a construction opposite the hotel. It is noisy during the day and might be like this for a year or two. The room is not that well kept and has some dirty corners.
The bath / onsen is large and its wooden structure is well maintained. Futon / bed is clean and comfy. Breakfast and dinner are amazing. Staffs are very helpful although they might not be fluent in English.
Stayed in March 2023
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Reviewed: January 13, 2023
Philip33wong
Hong Kong38 Reviews6 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Facilities a bit deteriorated.Food quality not matching the price tag.
Staff attitude good and helpful.
Stayed in January 2023
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Reviewed: April 2, 2025
Shueh
Singapore26 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Japanese-Style Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 31, 2025
Steven
Australia13 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: March 20, 2025
Kevin
United States4 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 1 night
There are no comments available for this review
Stayed in February 2025
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Reviewed: March 15, 2025
Griffin
United States1 review10Exceptional- • Leisure trip
- • Travelers with friends
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 1, 2025
Elysse
United States7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Japanese-Style Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 26, 2025
Elizabeth
Netherlands25 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Japanese-Style Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 24, 2025
Yiyi
China11 Reviews10Exceptional- • Leisure trip
- • Couple
- • Japanese-Style Family Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 21, 2025
Parker
United States3 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 21, 2025
Dyal
United States1 review9.0Wonderful- • Leisure trip
- • Group
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 21, 2025
Lau
United States2 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Japanese-Style Family Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 16, 2025
Elena
New Zealand14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: January 14, 2025
Bo
United States1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Japanese-Style Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
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Reviewed: January 10, 2025
Ho
Hong Kong11 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
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Reviewed: January 5, 2025
Thomas
Singapore8 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
