We are used to the modern comfort of having the shower area right next to the toilet, so it took a bit of getting used to have to walk across the room from the toilet to the shower/onsen area. But this is just a minor inconvenience. Do take note that the road leading to the hotel is a little narrow and we initially thought we had driven to the wrong place.

We received a very warm reception from the moment we arrived. The team helped us with our heavy bags down the stairs and patiently explained the details of our stay e.g. the meal times & housekeeping frequency. The lobby is not big but very cozy with all the wood furniture. The pictures you see are accurate. Our rooms were all on the second floor and accessible only via stairs, so do take note when traveling with older folks. For reference, our rooms were Std Twin Rm with Mountain View (superb view indeed and you can truly see the train), Twin Rm & Std Twin Room (a little bit darker cos the windows are in the bath area). There are also rooms on the first floor. Our highlight were the meals - so carefully prepared, very good quality and delicious. We enjoyed both the breakfast and dinner. Highly recommended to get your room with meals. The rooms were traditional but clean. Having a private onsen in all 3 rooms was convenient and very enjoyable. Our stay was incredibly restful and peaceful - a wonderful place to recharge.

Stayed in March 2025

Although the location was a little far from the main area, taking a taxi to the sightseeing spots was quite reasonable. It cost about 800 yen to get to Yufuin station and 1500 yen to get to Kinrin lake. It would have taken us 30 minutes to walk to the station. Ryokan paid for one taxi ride from station to ryokan ont the day u check in and one taxi ride to the station when u check out.

Service and food were exceptional. Staff were patient and friendly. They did what they could to make our stay a great one. We stayed for two nights and the variety of food was good. They remembered our food preferences. The room we stayed was huge. Nice view from the bath area overlooking Mount Yufu and the train track.

Stayed in March 2025

Nil

Service ,food, environment..

Stayed in March 2025

The food,the View and Onsen is amazing, the staff is very professional and hospitality which is the best part. Special thanks to Jesik Lama who prvovide excellent service make two days wonderful dinner. However in this room the bed is too soft and the Onsen pool and the window curtain need to be upgraded. After all the food with the viewis so incredible and worth everything.

Stayed in February 2025

Traditional Japanese style, comfortable private Onsen, quiet and beautiful view

Stayed in December 2024

Not the most convenient location, not near any convenience store

The view of the mountains was great, very nice private Onsen. Loved the pajamas and their food! The place is very cosy and quaint.

Stayed in December 2024

Nothing

Staff’s service and attitude very good

Stayed in December 2024

Nice staff! Very polite and caring. Excellent food

Stayed in July 2024

Nothing.

Everything. For reference, we stayed at the room Tsubaki. First and foremost, the private onsen was great, perhaps a little too hot for my taste but still awesome. The interior looks exactly like the pictures and the room was more than spacious. If possible, add dinner and breakfast to the booking. At first we were a little dissapointed that dinner was not served in the room itself. However, the restaurant only provides private seating rooms. The food and service were both excellent. Parking was easy enough.

Stayed in May 2024

N/A

The location is away from the busiest area of Yufuin, and the facilities in the hotel are well-maintained. The staff are attentive and show their respect for the guests.

Stayed in March 2024

The food

Stayed in March 2024

The stairs to the carpark cause some inconvenience when lifting the luggage

Clean and with very traditional Japanese setting.

Stayed in December 2023

Nothing

Free taxi, spectacular view, really nice staff & exceptional food

Stayed in December 2023

As mentioned before, there's only one armchair at the window side (there are two in the hotel's photos), there are also a stool used for dressing so we used that. The bed is a little too springgy and (curved?), but I slept well, still.

Firstly, the staffs. We felt so welcomed right from arrival. Their English isn't perfect (mine isn't, either) but there were very polite and attentive, always smiling too! The room was amazing! Totally as shown in the photos (minus one chair, which was a bit disappointing), and more! Spacious, homely, traditional, and the view was unforgettable! We spent hours looking outside. The food was the highlight for us. We booked half-board with dinner and breakfast, all 4 meals were sooo GOOD!! They also changed it every time so the longer you stay, the more you get to try! Do note that the 'arrival and departure' taxis to and from Yufuin station are covered by the hotel.

Stayed in October 2023

Beautiful property, warm service and excellent food.

Stayed in June 2023

The room was very spacious, and had a private onsen as part of the room. Service and view were wonderful.

Stayed in May 2023

The staff are nice and the food is so good.

Stayed in March 2023

The most disappointing aspect of my stay was the lack of mention during booking of the absence of meals at this location. As the site is far away from the town centre, our booking have no option for meals at the location. We were surprised that we can't have food at the dining room as the staff said it's full. And there are only 8 rooms ? We were giving the option of set meal at our rooms which were very expensive. Maybe this can be look at?

The space

Stayed in July 2024

Location is very far & need to walk more than 30 mins fm station .. suggest hotel to arrange pick up service

Food is good

Stayed in April 2024

1) Inflexibility of hotel staff/management. - few months before my stay, I requested to arrange for meal plans. I was advised to cancel and rebook my room with meal plans but in the first place, the room doesn’t offer meal plans. In the end, decided to retain the booking as the room was pleasant and bought our dinner and breakfast from 7-11 before heading to the ryokan. On the day of check-in, I tried my luck to request for meals and we were told that we could reserve for meal plans if we gave 1-day notice 🤨 2) was not inform in advance that I may incur additional charges if late check out for abt 20mins.

The actual room is the same as shown in the pics.

Stayed in December 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in December 2024