So far all good.

Very beautiful atmosphere, clean and private. 😃

Stayed in March 2025

Drying room facilities lacking, expensive.

Lovely room, fantastic breakfast, beautiful onsen. Attentive staff. Extras ie hot drinks in room, yakult in am, ice creams and Ramen in evening is a nice touch.

Stayed in February 2025

We weren't told that we had to reserve breakfast by 6pm even though we arrived at 9am to drop luggage off. Not sure how we were supposed to know unless we missed something.

Amazing facilities and beautiful hotel. Room was warm and had many details that made it very convenient. The baths were excellent and provided good recovery after a crazy weather weekend. Nice little extras like late night ramen and onsite bar. Location was really close to ski hire, the station and a shuttle bus stop

Stayed in February 2025

Wow! What an amazing experience, this is one of the best hotels I have ever stayed in! Convenient location right next to the train station and a short walk to the chair lift, makes this hotel an ideal location for a short ski trip from Tokyo. The rooms were large, modern and spacious with lovely traditional details throughout, and great views across the mountains. The Onsen was beautiful and the whole hotel was very clean and exceptionally maintained. After finishing in the Onsen, the complimentary ice cream was a lovely added bonus. Would recommend to anyone visiting Japan for a luxury stay for a short weekend skiing!

Stayed in January 2025

Beautiful rooms and excellent service

Stayed in February 2025

The standard double room was on the smaller side and the lack of a dehumidifying/drying facility posed some challenges to us when we had a very wet snow day. Our clothes didn't completely dry in the night.

I liked the tatami-style room and the design of the mini bar. The mini bar is a very unique facility that was provided in the standard double room and the family room, allowing us to make our morning breakfast and coffee without the need to run into the toilet for fresh water constantly.

Stayed in February 2025

No coin landary. A bit, just a bit expensive for a solo traveller

Great location. Elegant environment. Nice and friendly service. Free but delicious ramen at night. Free snacks, drink, and water every day. Awesome!

Stayed in January 2025

Everything is so perfect! A very comfy and clean Japaneses style hotel, we love it a lot! The snack bar on the 6th floor is a perfect match after having hot spring and the breakfast is quite good as well. Location is quite good, 3-5mins from Echigo Yuzawa station by walk only. We will certainly come back again.

Stayed in February 2025

Bed and pillows were too hard. No shower in private Onsen.

Meal were scrumptious and portion were big enough.

Stayed in January 2025

Room had packaged unground coffee beans, and has hand-powered coffee grinder, which is unique, and cute I suppose, but I would have preferred packaged ground coffee...or even good instant.

Breakfast was great! Delicious Japanese breakfast. Coffee available in room and at the entrance to the restaurant.

Stayed in January 2025

Nothing - we thoroughly enjoyed our stay here!

Absolutely loved our stay here! We came during the snow season and there were free shuttles to and back from the slopes right next to the ryokan. Inside the ryokan, there are 3 private onsens so the wait wasn’t long at all - we managed to try all 3 private onsens during our stay. The ryokan also provided free yakult, desserts and ramen at different times of the day. We also had free yukata rentals that we could wear in the lounge area and to the onsens. The ryokan also has a bar inside!

Stayed in January 2025

Family of 4 pax with 2 children age 5&7. We love our stay very much! Hotel is really near train station, theres free shuttle service too. Hotel is really clean, every guests are required to take off shoes and they even cleaned our luggage wheels upon entering, i love the concept. However the area for us to wear shoes is small hence it can be quite of a hassle when it is crowded. There’s free yukata rental, free drinks at the lobby, popsicle and ramen (within specific time). Hotel has everything we need and we had a great time relaxing. Our room is really spacious with a traditional bath tub my kids enjoyed alot. Kids also have their own separate room to sleep, love this privacy. We went for public bath, private bath, it such a great place to unwind after a day of snow play. The breakfast and dinner kaiseiki spread were sumptuous. It was an excellent stay and we highly recommend anyone to try it! Do remember to book in advance!

Stayed in December 2024

Nothing

Very unique experience. Staff very welcoming and the ambience is very relaxing

Stayed in December 2024

More food options / The bar being open at earlier timings.

The beautifully created traditional aspect of the hotel combined with the proficient, always attentive and courteous staff made this a stay of wonder and discovery. The wonderful amenities in the room, the decor and quality of fittings, the propertie’s onsen ( health spa) and an amazingly well presented traditional breakfast, all combined to make it very special

Stayed in December 2024

The dinner

Stayed in December 2024

The hotspring

Stayed in December 2024

nothing, everything is perfect

private hotspring were great, excellent breakfast, very friendly and welcoming staffs, and a complete Kalita dripped coffee set was absolutely lovely, the room is even equipped with a gooseneck water boiler!

Stayed in December 2024

-

Onsen Great location

Stayed in December 2024

Was planning to play Ski, but 2024 the snow is delayed

Warmly accommodation

Stayed in December 2024

Bed and Pillows too hard for my liking

Part of the Dormy inn chain excellent service and facilities.

Stayed in December 2024

nothing I dislike about

Great location and atmosphere. Bath was small but very nice. Great breakfast but wanted to see some options.

Stayed in November 2024

Nothing that I can think of.

The service provided was top notch. Staff were very attentive and work really fast. I also liked how they managed the flow of people using the breakfast and dinner area using defined times for all holiday goers.

Stayed in November 2024

The elaborate Japanese breakfast was a welcome change from the usual buffet. Also enjoyed the onsen.

Stayed in November 2024

Room thermostat was not working well and the room was very hot, so we opened the window.

Very clean and comfortable room. The Onsen was especially nice. The entire property were covered with tatami and very traditional Japanese style was very nice.

Stayed in November 2024