The place was fantastic! The staff really friendly and nice. The pool was great and the food was incredible. We had a lovely time there.

Stayed in October 2024

Batheroom stink very hardly. Room smells very bad because of it. View from window not Amazing.

All include. Noodle free AT night and kimono wardrobe. ICE cream and free cocktail. Tatamis and little entry shop. Confy bed.

Stayed in October 2024

Nothing I didn’t like

Authentic Close to the unesco village

Stayed in October 2024

It felt a bit like a cruise ship… so many people including tour groups you could hear from meters away. We were placed on a smoking floor even though we are non smoking and in a smoking room - not that pleasant. We were also by the elevators which were noisy all night with people coming and going. Unfortunately this experience is not a five stars for me and the money it costs is probably not representative of the service. Having said that the food was delicious and the staff friendly.

It was great to stay in a Ryokan for the first time, and we loved the dinner and breakfast. The room was fantastic with plenty of room.

Stayed in October 2024

It's quite far from the nearest restaurant. And shuttle pick-up timing is quite limited.

Really nice room and a nice view of the mountains and river. Very friendly staff and nice onsen.

Stayed in October 2024

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Very atmospheric hotel with lots of common areas for guests to relax and socialize. Loved our room, and delicious dinner/breakfast, and kindest staff, and the most wonderful onsen. You can also reserve one of the two private onsens on a first come first serve basis.

Stayed in October 2024

Nice view along the river, both from the room and the onsen. The breakfast was amazing

Stayed in September 2024

Beautiful experience of a ryokan with the amenities of a hotel. Nice location very close to Shirakawa-go and the onsen melted away all the aches from a very busy travel schedule.

Stayed in October 2024

The morning sound of the shaping works behind the hotel - but this is not permanent, as I seen.

Hospitality/Staff

Stayed in October 2024

Nothing.

Very clean, luxurious and great food

Stayed in October 2024

Loved every bits

Onsen was simply traditional and amazing. 10/10

Stayed in October 2024

Beautiful location, staff, and experience. Try the dinner. Even if it’s not in your comfort zone, it’s worth the journey.

Stayed in October 2024

Thus was sich a lovely experience. The staff was excellent, food was amazing and the onsen is just great.

Stayed in October 2024

Absolutely nothing.

We had such a wonderful stay. It was a perfect location and we loved the staff, they were so kind and helpful. We liked all of the little extras like popsicles and drinks. It made it a special touch for the guests.

Stayed in October 2024

The location is too far out to walk with suitcases but they run a shuttle bus between the hotel and the main bus stop. I wouldn't say the nightly price is good value for money but it is an experience I won't forget. There are only 2x private onsens - and always a queue for them - but you can visit the public onsen instead.

If you are looking for a traditional Japanese experience, this is it. Tatami mats, food and onsen. This was the only hotel in Shirakawago that provided your private bathroom/toilet. The hotel is located on the river - we left the window open at night to listen to the water gurgling past.

Stayed in September 2024

Not at all. Everything was perfect.

Clean, cozy, and comfortable atmosphere.

Stayed in October 2024

Missing an explanation with the food on how to eat. In which order what bf ones with what, for a better experience.

Good explanation at arrival, very nice room, amenities

Stayed in September 2024

The commuting between hotel and downtown was not really friendly

The staff was very helpful and friendly

Stayed in October 2024

It is a flat 20+ minute walk from the bus station. Ensure you know about the hotel shuttle bus ahead of time.

This is a wonderful hotel. It exceeded our expectations. The private onsen a warm retreat. The local food on offer is a delight - dinner and breakfast.

Stayed in September 2024

Added a third night. First floor waterside end rooms have a musty odor that gets quite noticeable, quite nasty dirty rag smell. Did not complain, but it really needs to be addressed. Kaiseki dinners were not very impressive for the cost. Some of the choices should really not be choices but inclusive. After all, the portions are small. Sofa noodle quality especially was sub par for kaiseki dining.

Absolute cleanliness, wiping off the luggage wheels was an excellent touch. No shoe wear, only bare feet or socks is an excellent choice. Little popsicles or yogurt in the morning is a good, located centrally. Not sure water view adds too much. Onsen what's good. King side bed extra suite is a good setup. Ample free parking was very nice.

Stayed in September 2024

It felt like we were a bit roped in to have the dinner and breakfast at the hotel. The meals were beautiful but very adventurous for the western palette . Definitely not for a picky eater!

Lovely facilities, beautiful onsen, comfortable rooms, shuttle is convenient to town.

Stayed in September 2024

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Beautiful, peaceful location close to Shirakawa-go (we walked but they also have a shuttle bus available). Great amenities. The dinner experience was really special and the breakfast was delicious. We enjoyed the onsen and the late night ramen! We originally only planned to stay for one night but decided to extend our stay. It was really vacation.

Stayed in September 2024

The shuttle isn’t very convenient, it only runs on the morning, there isn’t another way to move around, and when it was on the afternoon and we were hungry looking for a place to eat the staff told us to walk, so we were walking about 30 minutes to go to the Shirakawa-go village and find places to eat, we did eat one breakfast at the hotel which both me and my husband didn’t enjoy, which meant more walking :/ I just wish the hotel had more care for their customers with the shuttle because it is only a 5 minutes drive , and they don’t have options for dinner at the hotel either

I love the view from the bedroom of the mountains, and the private onsen was nice too

Stayed in September 2024

Nothing much outside of ryokan.

Clean and spacious room.

Stayed in September 2024

I’m not sure what you would do if not eating at the hotel, ie getting into town etc. I think the hotel only offers a set Japanese meal. A bit too far to walk into town and I’m not sure if there are Taxis there.

Excellent hotel. It’s been our favourite hotel so far. Loved that we could dress in colourful kimonos and walk around the hotel with Japanese socks both of which provided by the hotel. The onsen was amazing. Great shuttle service to the bus station. We opted for the Japanese dinner and breakfast. Lots of food. Some of it was a little too adventurous for us but the sashimi was delicious. Lots of things to try. Free ramen at night. Just so many little touches with this hotel. Just loved it so much! Our room was incredible with views over the river. We were 3 family members, with grown up child. Highly recommend!!

Stayed in September 2024