The location is quite far away from Shirakawa-go. The visitors need to take hotel shuttle bus or drive by themselves.

The cleanliness is very good. The shoes need to take off at the entrance and the staff clean the wheels of the luggage. The hot springs area are wonderful. The meal are delicious.

Stayed in November 2023

Should have 2 key for the convenience

Everything, esp onsen

Stayed in October 2023

It is very clean and beautiful place also very near Shirakawa-go village heritage

Stayed in October 2023

AC doesn't work properly. No conceige. Private transport is difficult to book from the hotel.

The cleanliness, the location, facilities

Stayed in October 2023

Bit of a walk to the main Shirakawa omigachi village. Could do with more shuttle bus runs.

Excellent facilities, loved the private and public bath.

Stayed in October 2023

Dinner reservations for the inhouse restaurant was completely booked out and only other restaurant was a 15 minute walk away in the dark. Luckily they agreed to provide drop off and pick up from the restaurant. Great service!

This place is absolutely awesome Free popsicles, free yakult, breakfast included, free ramen between 10pm and 11pm, free private onsen bath. Free yukata rental. Complementary drop-off and collection service to the bus stop in Shirakawago. Very responsive to messages. Only thing to note, pick up from bus station starts at 2pm

Stayed in October 2023

None

Food was great. The night ramen was nice as well. Onsen, including private onsen, were nice.

Stayed in October 2023

location is quite far from the world heritage site. There is a shuttle van, but lack of communication at check-in. I then walked for half-an-hour to the site.

Breakfast is exceptional with full set of Japanese food. Onsen is very good of both private and public onsen. Room is spacious. no shoe entire the facility, very clean.

Stayed in October 2023

I like everything about this place

Very traditional, clean and wonderful. Private onsen was amazing

Stayed in September 2023

We stayed two nights, with meals. The meals were excellent and they were very accomodating to my 4-year-old! One of the best child meals I've seen! The rooms were spacious and well-maintained. The onsen facilities were also excellent. Overall, a wonderful stay.

Stayed in September 2023

Comfortable tatami!

Stayed in September 2023

Some areas are slightly dusty, as the place is surrounded by nature, the outside of our window has cob webs and there are dead bugs on the external window sills. The air-con in the shuttle doesn't feel like it's working. The location is quite remote so you need to time your arrival with the shuttle and plan your meals.

If you want a full ryokan experience, this is where you need to go. My family and I enjoyed every moment of our time there. The staff were attentive and the facilities were top notch. The hotel also offered shuttle bus (van) from Shirakawa-go bus terminal. If you are not driving, you'll have to make sure to time your arrival and departure with the shuttle bus otherwise it's a 30min walk. The bus from the bus terminal arrives at 15:05, 15:35, 16:10, 16:40 and 17:25. The hotel is a shoe free hotel and you walk around the whole hotel on tatami, which is an amazing experience. It also offers lounge wear which you can wear around the whole hotel or you can rent Yukata for free to wear. The hotel has an indoor and open air bath for male and female or there's 2 private open air bath to use. The hotel has timed events throughout the day, such as free non alcoholic drink bar, mochi tasting between 6-7pm, free freshly made ramen, and dango between 10-11pm, free coffees for most of the day. In the morning, there's also Yakult available for drinking. There is also an onsite gift shop. As the location is quite remote, definitely recommend booking breakfast and dinner as there are no restaurants nearby. Breakfast and dinner are definitely a treat and an experience worth paying for.

Stayed in September 2023

a really exceptional stay. a very sophisticated and minimal japanese interior. spotless clean. friendly and welcoming staff and the food was divine. my personal highlight was the view and the sound of the nearby river.

Stayed in September 2023

Beautiful hotel, wonderful onsen with various bathing options The place is clean and relaxing. We had breakfast and dinner and they were both very tasty and esthetic.

Stayed in September 2023

Need to plan around shuttle time which is not that bad but need to be taken into account. Also the food is well presented and plentiful, but some of the fish could be fresher or better prepared.

Very nice decor, super restful, many things to do and ways to relax. Staff were nice. Also the shuttle is convenient, just make sure to ask about the hours and plan around it.

Stayed in September 2023

There was no transport available to go from the hotel to Shirakawago after 12 am, which was not convenient since the hotel is 25 mins walking from the bus station and to walk this distance with the luggage wasn’t very practical.

The room was very big and the hotel was perfect. The onsen is also very nice and inside the hotel there are some activities such as wearing a yukata or late noodles in the night which are already included on the price.

Stayed in September 2023

I think booking.com should make it clear the private onsen was not in the room. I misunderstood this when searching for rooms on booking.com. The private onsen was amazing and everything was great. This is a very minor detail.

Kaiseki and breakfast were amazing and more than expected. Both private and public onsens were great. I needed a private onsen because I have a tattoo which is not allowed in the public onsen. The room and the views were beautiful. The hotel provides a shuttle to and from the bus station. The shuttle sometimes fills up with guests and needs to make two trips.

Stayed in September 2023

No western options for breakfast, no coffee.

Very clean hotel, spacious rooms, great private onsen for no additional fee, free parking.

Stayed in September 2023

Awesome place with delicious free ramen at night. Onsen was great, private and public as well. Breakfast was good.

Stayed in September 2023

Front desk staff should prioritise check in for people with babies, elderly, etc. We waited 15 minutes with an upset baby annoying everyone around us while others were checked in before us. There's a reason why there are priority lines in airports etc for these types of people.

Beautiful hotel with all the Japanese touches. This was the most luxurious hotel we stayed at! Loved the onsen and the food was excellent.

Stayed in September 2023

We had an issue with the aircon in one of the rooms. It would intermittently start to make a LOT of noise, and periodically reset to 26 degrees which as you might imagine isn’t great if it happens every 2-3 hours at night. We told the front desk about the issue but it wasn’t resolved. Despite this - it is a phenomenal hotel and worth staying here. The hallway light in the room is also motion sensor activated which means whoever goes to the bathroom in the middle of the night will trigger the light which will wake up half the people in the apartment. The Wi-Fi in the evenings wasn’t great so if you need to take zoom calls be prepared to get a data plan for your phone.

One of the nicest places we have ever stayed. Everything in the hotel was of very high quality, they have clearly put a lot of thought into everything. The hotel beds, bedding, duvets, etc. are exceptional. They provide pajamas in multiple sizes and yukatas free of charge which is great. The public baths are fantastic too. It was a real privilege to stay here.

Stayed in September 2023

I really enjoyed my stay at this hotel. I think it's very convenient if you are driving. The views were spectacular. I enjoyed the private onsen and the staff was great. Highly recommend.

Stayed in September 2023

The location is a bit far from the bus terminal, but it is only a 20 minutes walk with light luggages. It is pricey, but definitely worth it for one night

The room was very spacious and the beds very comfortable. The onsen is amazing and they offer coffee/drinks/late night noodles, which were very much appreciated. The shuttle service in the morning to the bus terminal is very convenient.

Stayed in August 2023

All good

Location

Stayed in July 2023

No Breakfast or dinner

Beautiful onsen

Stayed in August 2023