The Hotel is 40 minutes walk from the Bus station. One would not want to walk there with your luggage (it was snowing when I arrived at the bus stop at about 1 pm). The first shuttle leaving the Bus Stop to the Hotel is 3:10 pm. It would be good the shuttle buses runs a bit more frequent.

The set dinner that I paid extra for (8800 yen) was excellent. The view from my room was to die for! The Onsen inside the Hotel is the best I've ever been to.

Stayed in January 2023

quite a way from Shirakawago, but there is a shuttle for access. call ahead to let them know and they can arrange pick up

the amenties and the experience. food was excellent

Stayed in January 2023

Comfortable and spacious room.Warm in the winter.

Stayed in January 2023

Nothing

The food on the half board option was brilliant - very exciting and Japanese. The Onsen is beautiful.

Stayed in January 2023

Onsen is nice, both a big public bath and a private bath are available, good temperature. However, in a changing room the onsen facility smells damp and musty.

I was impressed with the dinner and breakfast. Everything is delicious and it feels like a local taste from some of the dishes. I suppose some of the dishes taste a bit salty though, it's ok. it's a Japanese local mountainous region. That is also a part of local taste.

Stayed in January 2023

nothing

onsen

Stayed in December 2022

the room is clean and spacious

Stayed in December 2022

Staff are friendly but everyone seems to be very busy and it was hard to communicate with the staff

Not a bad hotel. Food was also good

Stayed in December 2022

it is a distance from the bus terminal and the reliance of shuttle is rather challenging as demand is more than the shuttle can take

Clean, facilities well maintained, food was f great

Stayed in December 2022

Private bath, unable to change water. The water doesn’t look clean when I went in, ended up using public bath, which was not bad at all.

Food was awesome.

Stayed in December 2022

lunch and dinner MUST be prebook if not staff will leave you hungry. how is it possible to not have any ingredients in the kitchen? no additional eggs? rice were measured exactly for the whole day? we find that a tad bit ridiculous? they did suggest a nearby restaurant but it was too dark for 2 ladies to walk.

Clean, spacious and the beds were so comfy. one female staff in particular, went above and beyond for us which we were really thankful for.

Stayed in December 2022

1) There either was no shuttle or the driver did not go into the tourist information center to check for customers like they are supposed to (as confirmed by the accommodation. 2) It wasn't clear to me that I had to or how I could've booked for dinner. I thought we were supposed to choose time slot upon checking in. As a result I went hungry for the night since there was no other restaurant open for dinner within 1km walking distance. It's dark around the hotel as well. There was supposed to be a restaurant that typically opens but wasn't on that day so I did make the walk.

Good room, good baths which was what I was there for. Friendly staffs. Good Japanese breakfast. Staff spoke basic English to explain the food options. Do wait for certain food to be heated up first though.

Stayed in December 2022

Onsen and location

Stayed in July 2022

Front desk staff were competent but lacked warmth. We had good service in the restaurant. We would suggest 2-way travel for the shuttle to Shirakawa-go.

The Onsen was great and the rooms were spacious.

Stayed in April 2025

This is not a 5-star hotel. This is a 3-star at best. Everything is basic. Nothing luxurious. Also, be aware that you have to book ahead for breakfast or you won't be allowed in.

The location is good.

Stayed in April 2025

It was impossible to sleep in the room normally. We had a suite with two rooms for 4 guests. First, there were two paper windows between the rooms without any sound insulation, so you can hear every minor noise in other room. Second, a crazy air temperature controller with a 30C default setpoint. You can change it to a comfortable setting, but after 2-3 hours it returns back to 30C. You wake up and have to go and adjust temperature again and again. Third, motion sensor for light in the corridor + paper windows in doors. So, if anybody visits a restroom, lights go on, and lit up your dark room.

Clean and spacious hotel, with perfect amenities included: beautiful public and private baths with stunning views, bar with beverages and snacks, all free of charge. Kaiseki-like breakfast as you can get in a ryokan.

Stayed in March 2025

Onsen

Dinner and breakfast are so amazing

Stayed in February 2025

It doesn’t feel authentic, just Japanese decor in a hotel not a ryokan that offers omotenashi. The meals are in a (partitioned) and noisy food hall-like set up, the private onsen time is an unbookable free for all and the two other onsen really not sufficient for the many, many people who stay there. The shuttle driver was not friendly in the least and seemed weary of tourists. The experience is certainly not consistent with the really high prices charged, but it is a major tourist town so the hotel investors are probably making the most of that.

The kitchen was closed by the government due to a food poisoning outbreak and the staff worked very hard to bring in meals from outside to feed everyone. They did refund meal costs to compensate.

Stayed in January 2025

Shuttle bus to main town is only 1 way, lack of food variety

Fantastic onsen, great snacks

Stayed in January 2025

Very overpriced and the food was terrible

The private bath was nice

Stayed in January 2025

Price - much more costly than similar hotel offerings.

Onsens were very nice.

Stayed in December 2024

The dinner at the ryokan was very rushed

Rooms are spacious with a nice view

Stayed in November 2024

Impossible to get to the hotel before 9 am and after 17.30pm, it will be better to let the client know. Apart on this, When The hotel have bus shuttle you have to reserve it for the 8.30 one. They said me the bus was full with 6 People and i lost my connectiob and my tickets, after that When i get into the bus i see that they had place for 9 ppl. Is impossible that a hotel with that much room don’t have the way to leave 8 clients at the same time to the bus station.

Pulizia, onsen

Stayed in November 2024

Actually I didn’t like being told upon arrival that I could not have breakfast because I hadn’t scheduled before hand. The price of the room was high, for the remote location and the service. The hotel needs a freshen up.

The onsen. The room was very god, but you can tell the hotel needs some renovations. The view from the room and the peace and quiet.

Stayed in October 2024

Where to start? The personnel does not speak English and those who do have been abrasive and uncooperative. I wouldn’t say that it is connected to the Japanese culture. It just seems they are fed up with tourists (which I might agree with, but then don’t work in that field). They contacted us in advance warning us that restaurants around the hotel might have been closed and suggesting to book dinner and breakfast with them. Without providing other details. We agreed, thinking it would have been similar to other hotels we have stayed. Not so. We have been informed only upon our arrival that the both for dinner and breakfast we would have been given a fixed time slot, and whilst for dinner it was ok, 7:00 or 7:15 for breakfast decisively was not. The food: it is only traditional Japanese. Which might be great for dinner but again, for breakfast not so, unless you fancy starting your day with a dozen of serving of raw eggs, rice, pickled vegetables, smoked fish, and mushroom soup. Again, all good if told in advance, but not so. For the rest, it was ok, the room was spacious, clean, and you have the chance to choose your pillow in a storeroom. No shoes are allowed in the entire structure. The hotel is far far away from the unesco site, here are that after a certain hour there are no public service buses, and the streets are completely dark. Not an endearing half-hour walk. Super expensive for what it’s worth.

The hotel is one of thise big, grandiose, structures of a merrier past: think of the hotel in twin peaks, but where things look like frozen in time like in the Shining’s end photo. And this is the positive part.

Stayed in October 2024