The pick up service at the train station is not available after 9pm.

I like the spa facilities and the operation hour till very late at night.

Stayed in January 2025

never disappointed me

Excellent onsen and dinner

Stayed in January 2025

I was initially told by message that the restaurant was closed and when I asked for recommendations of where to eat I was directed to a general website about the town, which was not very helpful. Then on arrival I was told the restaurant was open but it was too late to book a table.

Friendly and helpful welcome at checkin, very cosy cottage accommodation in the attractive grounds, excellent onsen complex, good location, nice amenities.

Stayed in December 2024

I love the hot spring there.

Stayed in December 2024

Front desk staff seemed impatient sometimes. Not as accommodating as I expected compared to my previous stay 17 years ago. Perhaps, too many guests checking in and out at the same time, I didn't get the same friendly touch at the front desk this time round.

Super good onsen quality. Friendly housekeeping and dining area staff. Well organised, spacious uh and clean room.

Stayed in December 2024

No dining options available in hotel during our stay as both restaurants were closed

The architecture of the main hotel building is magnificent while the lodge that we stayed in was very cosy. It was good value for money for 4 of us to stay in the family lodge.

Stayed in December 2024

The overall hotel might age from time but they kept the place well and clean. So just don't expect to be the very new hotel with lots of technology. But for us it suited us really well. Love this place though.

The place is really good. It's a bit away from center of Arima Onsen but not far to walk. The atmosphere of the hotel is really good. The staffs's service are really good and helpful. Onsens (there are 2 in the hotel) are excellent, quite and clean. Breakfast is marvelous in traditional Japanese style. The only thing I and my family regret is that we stayed for only 1 night. If you plan to come here, please stay for at less 2 nights. There are plenty of parking lot in front of the hotel in hotel's area property and they allow us to park even before and after check out which is very kind.

Stayed in November 2024

Offering complimentary breakfast to all hotel guests would be an excellent option.

Complimentary breakfast would be best but we were not offered. Due to its remote location, finding a walking distance breakfast place was not easy.

Stayed in December 2024

The dinner & breakfast were good.

Stayed in November 2024

The description of the hotel indicated there are 3 restaurant provide fine dining and nice dishes and did not stated clear that guests must reserved meals. It's also disappointed that no warm reminder for meal reservation from the hotel. It was raining heavily when we arrived and we need to walk under the rain to search for restaurant. There is rooms for improvement about the services of the hotel.

The lodge is great with a big bathroom.

Stayed in November 2024

nothing.

The hotel was charming and spacious with lovely views. The breakfast was outstanding. Generous servings and beautifully served. Onsen was spacious, hot and clean. Staff were very kind and helpful. An excellent start to our trip.

Stayed in October 2024

No breakfast or dinner available during our stay

The quiet ambience and beautiful surroundings

Stayed in October 2024

The lodge is very spacious

Stayed in July 2024

I saw a dead flyer in the onsen.

The view is really good. My family love it.

Stayed in June 2024

The staffs were not particularly friendly to us, the hospitality in Arima Onsen area seems to be slightly inhospitable, in my personal view, You don't really need to interact much with the staff, but it is just that this hotel is located rather further away from the town, and the walk is slopy and hilly hence one need the hotel shuttle bus.

The lodge was spacious and they have complete amenities for your comfort.

Stayed in April 2024

Hotel should provided more services details when booking the room. Sush as the instrustion of calling the shuttle bus when we arrived by train station. We carried all luggages uphill for 15 mins walk that was not I expected. Also, hotel must have more details the different of meal plan, onsen (outdoor, semi-outdoor or hot spring bath).

Staff spoke good english, especial the shuttle bus driver. Onsen were good. I booked the dinner package and it was wonderful.

Stayed in March 2024

It take 15minutes walk from the main street but shuttle bus can be arranged, which is very nice

The staff are very nice that serve us with the dinner and breakfast. The onsen is great with natural mineral water. There are a few onsen to choose so the onsen are spacious.

Stayed in March 2024

I think we were given a free upgrade, the room is very big and spacious. We love everything in this ryokan especially the onsen. Yukata were provided, even the skincare provided were branded, Kose. Shuttle bus was provided in and out from the ryokan to bus station or train station. Staff were great and the whole environment was serene. A great place to rest and relax and recharge. Awesome stay, great job!!!

Stayed in March 2024

changing of shoes to slippers. walking around with slippers maybe difficult for seniors like us

the shuttle service is very effecient and good. the drive is very helpful and nice. Beautiful Onsen.

Stayed in February 2024

Obviously this hotel was famous at the old time, however not anymore. If you are welcoming international guests, treat them EQUALLY! Some of the staffs are very arrogant and laugh at guests.

The hotel is close to the town and has shuttle to the town. It has hot spring in the basement so you don’t have to use the hot spring at the town. Room has big space for family.

Stayed in January 2024

Nothing

We like the room and the onsen, but the services from the staff were amazing, highly appreciate their help.

Stayed in February 2024

The lobby area was a little too warm.

We had a very spacious room. Both the onsens were great. The Japanese Kaiseki dinner and breakfast were outstanding, and worth the stay. We also had a cabin where our 2 girls stayed, and it was super cute.

Stayed in December 2023

The staff's English could use some improvement, but it's understandable. The rooms aren't isolated at all and sound can pass through from the room to the living room downstair. Some furniture seem to be a little dusty, but it isn't too bad. We could use a sturdier pillow, or some extra pillows.

I booked the Family cottage for 4. It was a nice little cottage. It gives me a comfy feeling walking in. There's a Jacuzzi in the cottage, it sure is nice, but at the same time I feel it isn't very needed since we spend more time in the Onsen. Walking into the lobby, the hotel has a nice view down the town. The hotel has 2 Onsen, both indoor, they're great, there is some walking distance (outdoor) away from the cottage but isn't too bad. I had western style dinner and breakfast, it was a great experience. Nice presentation and tasty, very satisfying. Just a heads up for any future guests, the ryokan (hotel) is located uphill, please use their provided shuttle service. I unfortunately hiked up there, not knowing there is such a service.

Stayed in December 2023

The facilities are bit old.

The onsen is amazing. The breakfast and dinner worthy the money. Very beautiful view.

Stayed in November 2023