The breakfast was amazing and so were the service and cleanliness. You really get your money worth with this place. The staff were all so kind, polite, and helpful. I would recommend this place to all my friends and family in a heartbeat.

Stayed in February 2025

Nothing!

An absolutely beautiful ryokan! You get your very own house, outfitted with 2 bathes (one indoor and one outdoor), a changing room, and spacious living room and bedrooms! The mini-fridge also came with complimentary soft drinks and alcohol! The staff were also extremely welcoming, and the half-board meals (which had free-flow drinks/alcohol) were aesthetically beautiful and delicious at the same time! They also offered alternative meals for my family members that had restrictive diets, which I think is really sweet! The ryokan is located a little far from the main street, so driving here is recommended as they offer free parking for guests (first-come-first-service). Being away from the main street and the tourist foot-traffic also makes this ryokan a very peaceful place to stroll about, with a quaint pastry shop and carpentry shop near its vicinity :) Although they do not have coin laundries, there is a coin laundry outlet just behind the ryokan! And it is also a 8~10 minutes walk to Kinrin Lake!

Stayed in February 2025

Everything is good

Stayed in March 2025

The breakfast was good, and the dinner was excellent.

Stayed in February 2025

Western style Breakfast. We hope we can have Japanese style breakfast.

Big room, good inside and outside hot onsen. Clean and free drinks in fridge.

Stayed in February 2025

Everything is perfect

Fully-equipped room and thoughtful services

Stayed in February 2025

None

Service was great

Stayed in November 2024

Would be nice if Japanese style breakfast is served instead of Western. More coverage around the outdoor hot spring would be better, as we were able to see people walking by.

Stayed in December 2024

NA

Nice accommodation, staff is friendly and helpful. Slight wear and tear of the facility but doesn’t affect the overall experience. Great dinner and breakfast. Private onsen is the highlight of the stay.

Stayed in December 2024

Coffee machine didn't work for us.

The service was excellent. Staff that is always alert to your needs. Location is also excellent. Just 5 mins walk to the shopping street.

Stayed in December 2024

Nothing

The service, ambience and food were exceptional. Love their excellent customer service and the sumptuous meals. The private onsens in the cottage were great. The cottage was big and comfortable. Complimentary taxi to and fro the train station was convenient.

Stayed in November 2024

Nice private villa with in-house bath. The dinner was a mix of Japanese and Western fusion, with a Western style breakfast, which both were really tasty. The room was very comfortable and the service from the staff was fantastic. The area is quiet, hence making it a relax stay. Plus point is, it is within walking distance to Lake Kinrin and the shopping street.

Stayed in November 2024

Good location. Good room. Good food. Great service

Stayed in November 2024

The room is super spacious, and private onsen in the room. Staff are all professional. Appreciated that they have a staff able to speak cantonese. There is nothing to complain about this hotel

Stayed in November 2024

The Sakura villa could be enhanced with better lighting or fresh light colored paint to brighten the rooms. If traveling to Yufuin from Hakata by bus or train, recommend making arrangements in advance. Yufuin No Mori train tickets sell out quickly.

Breakfast and dinner was exceptional and beyond expectations! Service was very exceptional! Thank you to our host, Irina, who spoke English and went above and beyond her duties to assist us. The location is a very short walking distance to the main shopping street, but just far enough away from the busy street, in a quiet neighborhood. We enjoyed the private onsen!

Stayed in November 2024

None

Nicely designed and spacious villa with indoor and outdoor onsen.

Stayed in November 2024

The tatami area in Yamabuki had a strange smell which was a bit annoying. I guess it’s getting worn out after all these years’ usage and I hope the management team will consider changing into new mats. We have small children and thus created quite a lot of trash every day. Hope the trash bins could be larger or they come to collect the trash more frequently.

Exceptional service and facilities. Beautiful gardens. We were impressed by the professionalism of all the staff, including the interns. We stayed in Yamabuki for two nights and the kids loved the indoor onsen. I had a great time enjoying the private outdoor onsen which is detached from the villa. Breakfast and dinners were phenomenal! I had the best beef ever there. We were served with different menus in different private dining rooms, each room had the most terrific views looking into the garden and even Mount Yufuin afar. It’s a truly relaxing and memorable stay for our family. Thank you Itsuki Team.

Stayed in October 2024

Parts abit old and run down. Need a renovation

Beautiful property

Stayed in October 2024

N/A

Spacious, clean, and relaxing environment. Good spacing between the guest houses ensured privacy and great experience. The staff were brilliant too, and spoke many spoke good English which helped a great deal. Also a short walk from nearby attractions.

Stayed in October 2024

Nothing!

Unforgettable stay! Beautiful room with private onsen in a quiet part of Yufuin. Staff were friendly and helpful while also respecting our personal space. Dinner and breakfast were amazing! They were able to accommodate my dietary requirements and dinner was genuinely one of the best meals I've ever had! I would love to stay here again one day!

Stayed in October 2024

Lack of a bit sunshine

Quiet with tranquility

Stayed in August 2024

The only thing would be that it would be nice if there was an option for the type of breakfast you get (based on preference).

The staff was very kind and welcoming. We had a room with a private onsen and it was worth it. The rooms are very spacious and have a luxurious feel. The included dinner and breakfast are great, we had one of the best dinners during our vacation here.

Stayed in September 2024

The hotel staffs are very professional and welcoming! We had two wonderful nights there and enjoyed the breakfasts and dinners as well. We also greeted the wildlife too:)

Stayed in September 2024

Dark inside the villa, not enough natural light

Spacious villa, two private onsen baths, quiet, beautiful gardens, fantastic Japanese breakfast, excellent staff service

Stayed in September 2024