Beautiful location, wonderful staff and room service. Would book again.

Stayed in March 2025

Wonderful and very welcoming staff who helped fulfill our every request. The room service was delicious and always ready on time. The onsen was very nice and always clean when we used it.

Stayed in March 2025

There is a bus stop very near the property, but buses are not frequent, especially on weekends. There are no easy food options nearby.

Really enjoyed the private onsen session. The property is lovely, and staff are polite and friendly.

Stayed in February 2025

The tatami mats to sleep on were very thin and uncomfortable. I would recommend thicker mats.

I liked the fact that it was very clean and had beautiful view of the forest.

Stayed in January 2025

We stayed on January 2nd and there was limited food options for dinner. However staff did their best to accomodate.

Private onsen, the privacy and isolated location. Rooms with balcony overlooking lake lovely at sunset. Comfortable rooms.

Stayed in January 2025

Onsen visits were limited to 1 time per stay. Breakfast is not included and overpriced. It costs same as dinner and while being adorably served and delicious, it doesn't meet expectations. For this price you expect at least fresh sashimi. However, since there are no cafe or diners or even konbini in proximity, you don't have much choice - either bring breakfast with you or pay the price.

Comfortable traditional style room for the group of four, clean fluffy futons and blankets, delicious tea, TV set with all the streaming services you might need. Overall room left a very good impression. Delicious food: dinner and breakfast (with a nice view). Option to book breakfast for 9am. Private onsen (roten) with shower room and all necessary haircare and skincare products. Spacious enough for 4 people. Administrator speaks multiple languages and very helpful.

Stayed in December 2024

The dinner and breakfast sets are delicious but slightly over priced. They do have snacks that are more affordable though. The cleaning solution they use in the rooms is quite strong and leaves a lingering smell.

The staff were excellent and very accommodating. The onsen was wonderful and I was able to book my brother for a separate time which was great. They give you a whole hour to yourself. The bus stop is right outside which goes to the station. The drinks are quite affordable too. I would stay a few nights here next time.

Stayed in December 2024

I prefer the Japanese-style public baths where you can go at any time. I also favor Japanese ryokan that offer a higher level of gastronomy.

The room was very clean, the futon was very comfortable, and the staff was friendly.

Stayed in November 2024

Nothing

If you want to have a typical japanese experience go there. Good quality versus reasonable price for the area. Staff very nice and very helpful !!

Stayed in October 2024

Room was cold lot of drag. Only heating was noisy airconditioner unit

Very nice place a little bit aside, but there is a bus 2 times an hour, but if you are able to walk it is very easy to access. Onsen was nice and room was decent size with own balcony.

Stayed in November 2024

The location was secluded which is great, but makes traveling to neighboring areas more difficult, especially after night fall.

The private Onsens were lovely. The staff was friendly and welcoming, and the location was secluded and beautiful. They also accommodate with a smoking area.

Stayed in November 2024

The communication could have been much better. We arrived back to the hotel from a 25km hike one day to sit in the restaurant to order dinner only to be told they were not going to cook that night. Also our room was not cleaned once in the four nights we stayed. Bins not emptied.

We loved the location to the lake snd its hiking trails. Plus when asked the staff were incredibly helpful.

Stayed in October 2024

It is remote but I think that's the charm of staying here. We had a car rented and that helped a lot I'm not sure how long you could stay with just relying on public transport. It is very family friendly but because there are two private onsens next to each other our experience wasn't very peaceful.

The entire experience was very special. We arrived in the middle of the forest to a traditional Japanese experience. You can book your private onsen time when you check in, there was only one time slot left but that was fine for us. They give you kimonos to wear throughout your stay which was a nice touch and the rooms were huge!

Stayed in October 2024

We didn't have a car, so moving in and out from the place wasn't super easy both due the lack of public transport after 17h as well as not having a great access or connection with the public transport.

The place is fantastic, and the food (both room service for dinner and breakfast) was absolutely delicious!

Stayed in September 2024

The room was gorgeous! Comfortable tatami mats and futons with extra padding available. The onsen was like something out of a luxury resort. The food available was a little expensive but delicious.

Stayed in September 2024

It would be great if the foldable mattress could be equipped.

We enjoyed the open air onsen. The staff were friendly, the room is bigger than usual.

Stayed in August 2024

Some things look a little run down: we wanted to play table tennis, lighting wasn’t working. Only one bench outside was accessible to sit down. Outside areas had equipment but wasn’t to be expected to be used (chairs and tables were in one pile). One of the areas that is on the pictures of the hotel with table, chairs and umbrella wasn’t there to use. It would be nice to have more outside area facilities to relax and enjoy the beautiful forest that is right on the back yard.

Location is quite remote: it’s a benefit and a con. We knew that and got our provision before we arrived. Great onsen, really enjoyed our private time using it. Room had traditional futon beds and was air conditioned. There is no shower int he room, only toilet, that’s why you get to book onsen for private use.

Stayed in September 2024

they can improve in hot spring bathroom cleanup and include Japanese dinner dishes

The rooms and the hot spring experience are nice! You must try Japanese breakfast, is delicious and attractive for a very good price

Stayed in August 2024

The location is not easy to access without a car. Bathrooms are shared unless you shower during your onsen time.

Guaranteed onsen usage, twice a day. Very clean facilities (paramount for an Onsen), and friendly staff.

Stayed in August 2024

We were told the busride from Odawara station to the hotel would be 50 minutes, but it took around twice that time. I think we underestimated how deep into the mountains the village is. On the plus side the bus stops just outside the hotel entrance. You cannot charge your IC card while in the village, so make sure it is charged for both the trip up the mountain and for your return trip. The bus does take cash, but you need to give them the exact amount of the ticket cost. They don't have change.

We really enjoyed being able to book one of the hotspring baths for private use. It meant we could share our first hotspring experience together and relax in peace. The hotspring baths were clean and very aesthetically pleasing. They're outside but with a high fence and partly covered, so you'll be able to enjoy this experience regardless of weather.

Stayed in July 2024

The only think that I didn’t like is no dinner was served, you can buy some instant noodles but that’s it! Fortunately with 25 mins of walking or few mins of bus, you can reach some restaurants! I’ll warn you: all of them are closed on Monday! Only one was opened but till 20.30 pm! So have dinner early to be sure!

Everything is perfect, modern building, all cleaned, the Japanese room style, also the oppurtunity to book this beautiful private onsen! I have tattoos so it was a great thing! I think it’s worth it its money! Good location, a little far for Togendai cruise stop but nothing more than 25-30 mins by walk (there’s also a bus: the bus stop is practically in front of the hotel)

Stayed in August 2024

No way to wash or dry clothes. No food options nearby (there is room service but it isn’t great). Also be aware there is no shower in the room (onsen only)

Hakone is wonderful. The Onsen is nice. The hotel is not too far from the starting point of the Hakone cable car (easier with a car). The staff are friendly and helpful.

Stayed in August 2024

hotel is next to bus stop. hotel facility is new and clean. very cosy for family vacation.

Stayed in July 2024

No private shower. You get access to onsen for a predefined time window and you need to take a shower and use onsen in that time frame.

Nice place in the middle of forest. Spacious room with a nice view.

Stayed in July 2024