Rooms were musty and even a room change did not fix the issue. The alcohol offered on the all-inclusive package was of poor quality (cheap brands) and was not able to utilize the offer.

Child friendly, great staff.

Stayed in December 2023

They cheated me of my room the frst night after I had explicitly explained the room I wanted, later after complaining they gave me the right one. Rooms are too far away from everything, they could invest in carts. The food though needs some adjustment. The rooms are tooo small and not that appealing for such a price and their standard, they could use investment in good interior designers.

It is really beautiful. It is so easy to locate and ts very exclusive. And the all you can eat buffets from breakfast to dinner. The beds are so soft and comfortable

Stayed in December 2023

The room was somewhat run down. The bed was not very plush. All of the furniture was very old. The AC worked, but couldn't be turned below 24. Overall, the room was not up to international standards.

The food was generally better than I expected. The staff was incredibly friendly and hard working. The all inclusive package had lots of drink choices. The pool was very large and spacious. Safari Inn and Moiz Boutique were easy to walk to.

Stayed in November 2023

The room was very mouldy the smell was horrible Juma the housekeeper tried his hardest but the mouldy smell was very strong bless him he did try our room was spacious but very old room

Food was great staff were great especially entertainment my kids loved it the entertainment manager Mandela he is top of everything great person

Stayed in August 2023

Understaff, terrible food , no or slow service provision , no supervision on the work and services of the two restaurants !! It will take them hours to prepare your food and when it comes , it has no quality ... we ordered drinks and after one hour and follow up several times it never arrived and we left .. the pizza was too oily ... God what a terrible terrible restaurant !!

Location , the beach , the hotel is beautiful and the Reception team were caring and understanding and tried their best to help us

Stayed in July 2023

The place was a bit rundown. The beach was not kept up.

Good buffet.

Stayed in June 2023

Management called hired guns to keep us from checking out although we paid through the host for our stay. Instead of resolving the dispute with the company that let us hostage for 2 days

Beautiful property

Stayed in May 2023

Check out time of 1000am🙊

Swimming

Stayed in May 2023

The food was quite poor apart from the egg station at breakfast. I also became quite ill during the end of my stay. The service at one of the restaurants could not have been any slower.

lots of space and super swimming pool

Stayed in May 2023

Very mismanaged reception. They have no idea what they are doing or what they want to do..No coordination between the reception team and the reservation desk..

It was average

Stayed in May 2023

almost everything was the level of maximum 1 star

location…. but noisy from 19 till 22 … total lack of inspiration when in comes to the bar, the restaurant …. toilets dirty around swimming pool, pizza bar closed, dirty floor …. half of bathroom broken in free upgraded room, muskito net also beogen …. this hotel needs complete renovation en other staff in restaurant (ceaser salad we had was with cheese that was for weeks before … would not give it to my dog !)

Stayed in May 2023

hated the receptionist a guy named Stephen was really rude to me as a travel agent this is my worst hotel ever been to HATE US AN UNDERSTATEMENT

food was just oaky

Stayed in May 2023

I was hugely disappointed with the food. Hot food was generally cold and the offering was a buffet. The Blue Lagoon restaurant didn't have the same quality menu as before and was run as a weird mixture of all-inclusive cafe and a la carte. The a la carte menu was mainly ordinary fare, burgers, pasta, etc. Out of our eight nights, we left the hotel for three dinners and one lunch to eat in the Jahazi at Serena Beach Hotel which was fabulous. The Customer service girl, Fendi, gave us very confusing information on several occasions, we told her we had eaten out and she seemed very perturbed by this. The next day when we told her we planned to try the Blue Lagoon she said we could not have dinner there as it closed at 6 p.m. every day. We then visited the restaurant to enquire and they said they were open till 10 p.m. 7 days a week. When I mentioned this to Fendi she asked who had served us, and which staff. I got the impression she was trying to intimate that they should not have served us. I asked why she wanted the information and she said it was all a misunderstanding. we were given much better help from Hope and Joy the other customer service girls. I would never return here because I expect a better standard of food on my holidays and I found the daily interrogations at breakfast a bit intrusive. There is no need to question guests each day if they are happy, surely unhappy guests will inform the hotel without prompting We felt each day that we had to keep saying we were happy just to avoid the ongoing issues of the food

I have known this hotel well from previous visits between 1997 and 2008. It is now under different ownership. I was still impressed that the bathrooms have been updated and the bedlinen is much nicer. The pool is fantastic and the pool area is now excellent. The best thing about the hotel was the staff, wonderful helpful smiling service (apart from one who generally cheesed us off and was tricky, to say the least.) I wish to point out exemplary service from Henry (pool), Maleka (Bar) Lorna and Juma (restaurant) Hope and Joy (customer service), and our room girl Ruth. The people of Kenya are always a joy I find.

Stayed in April 2023

Dated rooms, use of trainee staff at no pay

Friendly staff, great food. Wifi service is great

Stayed in April 2023

rooms could use a refresh

Stayed in February 2023

Everything

Nothing

Stayed in February 2023

the food was uninspired and not delicious. the pastries were terrible

the beach front is awesome! the room was excellent staff very friendly, professional and responsive! went to the spa at the sister hotel pride inn paradise and transport was smoothly organized

Stayed in February 2023

The hotel rooms are tired and in need of renovation. Our bathroom in particular was of a very poor standard. Rusty taps, the toilet looked like a crime scene! Whilst it is all clean it doesn't look it as so old and unkempt. The pool towels were of better quality than the bathroom towels which were grayish and fraying. The fridges in the rooms are old and rusty. We even looked at other rooms which had been renovated but still same rusty old fridges. The huge sports bar was always empty. The choice in the evening was 2 outside bars (one you have to pay for drinks even if you are all inc) where danger of getting bitten to pieces, or the sports bar which is so unbearably hot and empty. Would benefit from having one place to sit in the evening with air con, may attract more people. There are no sunbeds allowed on the beach so if you like a beach holiday this is not for you. An all inclusive resort but you have to pay for ice cream at the pool?!?! It's 2023 and it's a family resort, unbelievable! Despite their own website not making it clear, you have to pay for room service. Had to almost beg for an iron but no ironing board available. Was told its not included in superior room. Not what THEIR website says or booking.com. There is only one block of rooms near the pool. All other blocks are up a lot of steps and quite a way away if you have mobility issues or, like me, often popping back and forth to room. Having to sign for drinks all the time at an all inc is a new one on me. A hairdryer attached to wall in room with a 2 pin plug but the plug socket for it is a 3 pin? Nah me neither ha ha.

The staff were wonderful. We loved the food. Snacks available all day too. You won't go hungry. Pool was nice and clean and pool attendants constantly checking pool for debris etc. (Not quite so with area around sunbeds unfortunately). The drinks were fine and plenty. Whilst I have written much about the negatives we did enjoy our stay. The hotel just needs to up its game some. It could be a real gem with a good renovation and a bit more attention to detail but it needs to be clearer on its own website about facilities so people aren't misled. Just want to say again that the staff are awesome and really made our stay.

Stayed in January 2023

Breakfast - similar all through

Lunch 🤗

Stayed in December 2022

food

pool

Stayed in January 2023

the rooms didn't have a fridge while others had though not functioning

all inclusive is perfect for family

Stayed in January 2023

The facility is amazing but more needs to be done on the rooms.

Stayed in December 2022

Rooms are in desperate need of renovation. Very old and run down.

Great food and staff. Beautiful location overlooking the beach.

Stayed in December 2022

- Unattentive, unbotherd staffs - On Friday, when checking in (before I pay), I explained to one Joy, that I have a credit note of 2,019/= (last year I was at Flamingo Paradise Resort same time and they told me I can use it whenever) and I would like to use it now. She accepts, then ushers me to make payment. I am given the bill of my stay, I swipe my card. I ask if my girl will get a birthday cake like she got at Flamingo Paradise last year, she gave me a flimsy excuse about other corporates who had several birthdays and they had issued alit of free cakes and the best she can do is a slice 🙄. That didn't sit well with me and since I didn't want to be entitled, I negotiated the 1kg cake price and we settled for 2,500/=. I gave Joy my girl's name and the age to written on the cake. Again, I went ahead and paid there and then. Then I realised that the 2,019/= credit note wasn't factored in, in any of my payments yet I had clearly stated to Joy I wanted to use it, and she was there. I was just pissed off, like she wasn't attentive nor considerate about it. I told her, I specifically told you I want to use that money, now I need a refund. She called the Front Office Manager, Mr. Ephraim, which I explained everything to and he assured me, 'it will be sorted' before the end of the day. I went ahead and checked in (Room 626). I spent the rest of the afternoon till late in the evening chasing Joy and Ephraim about my credit refund and it was never solved. - The fact that our 1st night was suppose to be special, having a 13yr old and 1.5yr old kids 👉🏾 had asked for a table to be reserved like thrice knowing very well it will be intimate midst every other reveller, the birthday cake will be presented DECENTLY, came down for dinner, was met with one confused lady hostess.

Stayed in November 2022

There was no internet connections in the room, neither was available hotel internet connectivity. I left my brand new Titan wall plug in the room, called the next morning for it and was told they didn't find it.

Not much to like when there was no internet connectivity on the 13th floor.

Stayed in October 2022