So much personality

Stayed in March 2025

Very nice room, the pick-up from the Airport worked smoothly.

Stayed in February 2025

The mattress

The people!

Stayed in March 2025

Everything was a bit slow. It took a long time to get checked in and to get food and drinks at the various restaurants, though it was mostly empty while I was there. The women working in the steam room/ sauna was awkward and made me feel uncomfortable. I had a room on the second floor, and had to pass by the laundry room to and from my room, which was odd as they always had the door open and would stare at me whenever i passed.

The staff were all very friendly and lovely. The amenities were great - I enjoyed the steam room! Breakfast was good and other meals were fine. They make a great dawa tea! They let me have a late check out for free, which I really appreciated.

Stayed in March 2025

They forgot to pick me up at the airport even i booked with them 1 month ahead and reconfirmed 1 day before.. whoever seen Nairobi airport at nigth know how bad that is. The Hotel is coming into ages

The staff was very friendly, the room was big and (old style) luxurious. Nice pool and restaurants. Location is central

Stayed in March 2025

Nothing, it was fabulous

Breakfast was lovely, the room was very nice. Location is in the heart of Nairobi. Staff couldn't do enough for us. We were taken on a historic tour by Maxwell. which was fantastic.

Stayed in February 2025

It was always difficult to get towels by the pool from the staff even though the pool was quiet.

The standout here were the staff. They could not have been better (except for the team at the pool/fitness centre who were not very good/helpful). We were lucky enough to stay in a club room with access to the club lounge where we were looked after by Maxwell and Collins in particular. They were so kind and helpful giving us lots of information about Nairobi and tips for what to see and do in the city. The staff in the Thorn Tree restaurant for breakfast and dinner, in the Thai restaurant for dinner and the Exchange bar for drinks were also fantastic. Even the concierge team and the security people were always happy and smiling and polite. The hotel is a tourist attraction in itself with lots of interesting history while the rooms are very comfortable. We would highly recommend as it’s also very central so you get a much better feel for the city than staying in the suburbs where many hotels now are.

Stayed in February 2025

Hot water was hit or miss for some of our group

Wonderful, helpful staff Large rooms Great restaurants - especially the Thai restaurant Quiet, relaxing pool area

Stayed in January 2025

The food at breakfast was not good. They serve some very strange food and it is not what I would call a Continental breakfast.

Friendly, helpful staff. Nice large room. Hotel has a long history.

Stayed in January 2025

My room on the main avenue was bit noisy.

Great choice for breakfast, fantastic location, old world charm, friendly staff.

Stayed in January 2025

This is a lovely hotel. The staff are very friendly, always greet with a smile , and are welcoming. The pool is brilliant - perfect place to laze around and, well, have a beer or two. The shift down to the bar on the first level is seamless, with a shimmy into the Thai restaurant just there - well planned, and the food is glorious. I can't recall a hotel which envelops me so perfectly with a laid back, gentle, relaxing place.

Stayed in December 2024

This review is hidden because it doesn't meet our guidelines.

I dint like the door staff treating my partner as if she is a prostitute when we come back late at night and asking her to sign in and leave I'd at desk

I do like this hotel drinks are a little overpriced breakfast is amazing Facilities are great

Stayed in January 2025

Friendly helpful staff which was welcome as a single female traveller.

Stayed in December 2024

External façade look could have a nicer historical reminder of its grand history

Location, room standards and restaurant quality

Stayed in January 2025

Nothing much

The location and the value for money

Stayed in November 2024

The staff was very friendly and helpful. The food was amazing. Special mention to Mr. Henry and Mr. Steve for their help.

Stayed in December 2024

The outdated charging sockets far from bed. The constant phone calls while I have a do not disturb on

The architecture

Stayed in December 2024

Little bit dated. At busy road junction, not great to walk around the area on your own. Little bit expensive compared to other options further outside the city centre.

The staff are very welcoming and friendly, always willing to help out. The hotel security feels very safe and security will escort to nea by ATMs and grocery shop if required. Help with taxis and parking is appreciated. Help from reception on booking tours and activities but you should haggle on prices. The food options are great was 24/7 restaurant and great breakfast. Heated pool and big gym area.

Stayed in October 2024

A little tired in places - e.g. missing light bulbs on the room corridor

Great breakfast

Stayed in December 2024

It's the secobd oldest hotel in Nairobi. If you like old hotels, it's good. But for me, it was not ok.

The staff and location

Stayed in December 2024

The central business district is nothing like the name might suggested. It’s a run down and potentially dangerous part of town where you won’t find foreign business people or tourists. So if you are white you will feel very uneasy with the amount of attention you get near to the hotel.

The hotel itself is great Lots of history to the building and a good standard of luxury. The facilities are very good and the staff are fantastically helpful and very professional.

Stayed in November 2024

Location and service

Stayed in November 2024

Nothing.My stay was pleasant

Great customer service by staff. Everything arrived timely. I made several special requests for consideration and they were met.

Stayed in November 2024