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  5. Reviews of CHILCHILL Hotel Riverside

Reviews of CHILCHILL Hotel Riverside This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Preah Sisowath Quay, Daun Penh, Phnom Penh, Cambodia

#186 of 215 hotels in Phnom Penh

Guests' Choice

Review Score

Based on 142 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    7.7

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    7.8

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 29, 2025

    8.0
    I was exhausted and confused upon arrival, but ChilChill made it all go away.
    • Leisure trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 1 night

    The rooftop bar is completely exposed to the sun in the morning with no means of cooling it off.

    Great spacious room with a large bed, Great soundproofing, was very quiet at night. And the best thing was how helpful and friendly and open the reception staff was!

    Stayed in March 2025

  • Reviewed: March 14, 2025

    7.0
    Wonderful staff.nice big room
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Balcony
    • Stayed 14 nights
    • Submitted from a mobile device

    Not many amenities nearby eg shops and restaurants

    Very clean. Nice big rooms. Excellent friendly and helpful staff.

    Stayed in March 2025

  • Reviewed: February 1, 2025

    8.0
    Great place to stay, area quiet
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Really spacious and clean, great value for money

    Stayed in February 2025

  • Reviewed: January 12, 2025

    8.0
    Very affordable prices
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Timing

    Property is very clean n can stay with family too staff is very co operative n very peaceful

    Stayed in January 2025

  • Reviewed: December 22, 2024

    7.0
    Fine for an overnight stop
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Be aware that check-in is from 3pm and they will charge for early check in. Can leave bags at reception beforehand. They also require a $30 security deposit, which seems extravagant given the cost of a night’s stay, and no where else asks this. The view is over industrial size pipes and lots of litter. It is quite a walk to the city centre.

    Close enough to walk to/from the bus station. Comfy bed. Modern bathroom with hot, contained shower. Tea-coffee making facilities available. Neither a like or dislike - The room was like a uni student flat.

    Stayed in December 2024

  • Reviewed: December 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The hotell is a bit off. But its only to grab a tik tuk and your in the centre in 5 mins.

    High standard rooms. Good value for money.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Only 1 towel in the bedroom

    Well located, super easy to go everywhere with Tuktuk. The room is big enough with very nice garden view from the balcony

    Stayed in December 2024

  • Reviewed: December 12, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff members are the worst, especially the younger ones. They looked like they don't know what they're doing. I paid $30 deposit in a new and crisp US $20 and $10 bills. When I checked out, they tried to give me Cambodian money which I refused. After arguing, they ended up giving me some old US $ bills.

    The room is nice and clean

    Stayed in November 2024

  • Reviewed: December 12, 2024

    8.0
    Flexible/friendly office staff, large room, roof bar, nice bathroom, price.
    • Leisure trip
    • Couple
    • Large Twin Room
    • Stayed 1 night

    Cleaning may not be every day.

    Large room, friendly staff, convenient locatio.

    Stayed in November 2024

  • Reviewed: December 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nice location, good rooms

    Stayed in December 2024

  • Reviewed: November 20, 2024

    8.0
    I would definitely use them in future.
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't get tv reception.

    Good location by the Riverside, good price and a clean, comfortable room.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    8.0
    I enjoyed it
    • Leisure trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the night life and the riverside

    Stayed in November 2024

  • Reviewed: October 14, 2024

    8.0
    Good place for transit
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 2 nights

    There is no breakfast option. The location and the hotel is good for someone who is in transit and is looking for a quick layover.

    Stayed in October 2024

  • Reviewed: September 15, 2024

    7.0
    Needed to be cleaner
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The duvet cover was stained. Coffee mug was dirty. There was no hairdryer and no slippers. Shower water temperature was not changeable, and was cold.

    Stayed in September 2024

  • Reviewed: September 13, 2024

    8.0
    2 week stay
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 14 nights
    • Submitted from a mobile device

    Not cleaned properly , towels not changed and went without any towel for 36 hours as they had none to give me ! , unfortunately we got flooded out by heavy rain and I was given a mop and bucket !

    Large room with balcony and comfortable

    Stayed in August 2024

  • Reviewed: August 29, 2024

    8.0
    Friendly staff, nice enough place to stay
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower had hair in the plug which is a pet peeve of mine 🙈🙈 The room very dusty , don't know when the surfaces where last wiped especially ontop of the bed head board We opted to stay here despite being abit pricier than other places in town but I felt like it should have been abit a cleaner :-( A few lights didn't work in the room

    Big room Really good WiFi Good aircon Good working TV Really hot powerful shower Big balcony Kettle 😀 Friendly staff Lift so didn't have to use the stairs for moving luggage

    Stayed in August 2024

  • Reviewed: August 21, 2024

    7.0
    Good
    • Solo traveler
    • Double Room with Garden View
    • Stayed 8 nights
    • Submitted from a mobile device

    Good location

    House keeping is not everyday

    Stayed in July 2024

  • Reviewed: August 6, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Non parking

    Comfort, quiet

    Stayed in August 2024

  • Reviewed: July 27, 2024

    7.0
    It's okay and value for money
    • Leisure trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 1 night

    There is no daily cleaning, Even though cleaning was not required in my case, but I've stayed 4 days and they have not cleaned a single day. They already mentioned in their check-in policies the cleaning will be after 4 days and not daily, but these polices you will receive only when you check in

    It's very calm, just one kilo meter from the place where all the clubs and busy roads are

    Stayed in July 2024

  • Reviewed: July 9, 2024

    6.0
    Average stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    No hot water for the first couple days, no one explained to flick a switch on. No daily clean or fresh towels. Toilet disgustingly dirty after fixing blocked toilet.

    Comfortable bed and big enough tv

    Stayed in July 2024

  • Reviewed: July 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 7 nights
    • Submitted from a mobile device

    When you check in, they ask you to pay a 50 dollar deposit. We lost our card and payed 30 dollars for it, then we were late with the checkout for 40 minutes and payed another 5 dollars, and they didnt warn about it. I understand that there are rules, but no other hotel has rules like this. The room wasn't cleaned once during one week stay, towels and sheets weren't changed either, for toilet paper we had to ask ourselves. Didn't have laundry service, and the staff didn't give any solutions, we had to find it by ourselves. Also didn't agree to give us one card each, and the fridge doesn't stay on when you leave the room. Overall the room was ok, but the staff and service were really disappointing. And the location is not the best, there is not much around.

    The room was renovated recently, it had a TV and a balcony

    Stayed in July 2024

  • Reviewed: March 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Large Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location and accommodation

    Stayed in March 2025

  • Reviewed: February 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay a deposit, which was fine but I didn't have to do that at any other hotel.

    The room is quite spacious, and it had a nice balcony area. The location is very convenient along the water front, only a short tuk tuk away from major tourist destinations.

    Stayed in February 2025

  • Reviewed: February 22, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Room is very durty mattress is not comfortable bathroom is very durty pillow cover so durty

    Stayed in February 2025

Showing 1 - 25

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