One of washbasin faucets should be fixed. The bathroom lock doesn't work well.

Room declaration, breakfast, staff, restaurant

Stayed in December 2024

Although the buffet breakfasts were good, if the same place was used for lunch and dinner, the service was incredibly slow. Orders were forgotten, food took over an hour, and bills were wrongly charged. Also, hotel a distance from city centre so be prepared for high transport bills although there is a free hotel service to night market together with free pick up...

The room was amazing with friendly and helpful staff who was always willing to go the extra mile.

Stayed in May 2024

No fresh fruit at breakfast

Lovely old French style colonial property Huge room apartment size

Stayed in January 2024

I used the pool, but wished it had been heated. The breakfast at the adjacent hotel restaurant let the hotel standards down.

We chose the hotel because it was located close to the Vientiane Marathon course in which my partner competed. The staff went above and beyond to help him pick up his race pack the day before the race - providing the hotel car and driver to take him to the pick up location. They helped with a massage booking post event & transported us to a restaurant in another part of the city. The property itself is imposing, spotlessly clean, comfortable, with an incredible pool area and charming smiles from every staff member encountered throughout the hotel. We were suprised beyond measure.

Stayed in December 2022

I would recommend adding (more) fruits to the breakfast buffet and setting up a few sitting places outside for tourists who enjoy the sun.

Hotels tend to look like each other a lot in Laos, but this one truly stands out with its beautiful architecture and lovely decoration. It's very special and enchanting. It is situated in a lovely authentic part of town walking distance from the That Luang. It was incredibly quiet and the room was extremely comfortable. It was very spacious, with plenty of amenities and great beds.

Stayed in February 2023

Limited western breakfast. Soft mattress

Lovely caring staff. Great pool.

Stayed in August 2022

This is a very old dirty poorly maintained building. Very dated furniture and decor.

Checking out to get away from there

Stayed in March 2025

It was very hard to communicate, hotel was a bit run down. No coffee pod’s or mini bar although sign in room indicated there would be. Advertised shuttle to night market but was told no driver available.

The hotel had comfortable beds, a nice pool area and an easy check in service.

Stayed in March 2024

Nobody spoke English at the reception, there was no instruction about the hotel, how to use the pool, if the gym was open, what time to do check out.

The room was beautiful and big, the bed comfortable, breakfast was rich. Laundry was excellent, super fast, I gave my things in the evening and they turn back the morning after.

Stayed in September 2023

Staff very fantastic

Stayed in July 2023

Rooms super

Stayed in November 2022

Hotel location was NOT good. Pha That Luang was a short walk away. However, travel to all other sites without a private vehicle proved problematic. Transportation (taxi, tuk-tuk, etc.) was not readily available. Be prepared to wait an hour or more for your ride to arrive. Despite what is stated by multiple sites--including the hotel's own website--there is NO free airport shuttle.

Excellent hotel restaurant (located across the street) Large, comfortable room

Stayed in July 2022

We had the most horrifying experience and we are currently having a nightmare at Le Thatluang boutique hotel in the capital of Laos. 1. WIFI PROBLEMS. On the first day, before checking in, I asked them to fix an issue with wifi. They were laughing at us. We had to argue with them for 1 hour before they fixed it. And it’s still very slow. It was the first red flag.. but we were hoping that everything will be fine.. 2. WRONG ROOM THAT LOOKS LIKE A JAIL. After that, they put us into the wrong room which looked nothing like the booking.com images. The room was dark, smelly and had a view of the walls. Like in prison. We have a video proof, which we are kindly ready to send for showing the differences between reality and what we had paid for. After half an hour of argument, they moved us to the correct room. The hotel staff was trying to make us feel foolish for our money. And we didn't feel safe and secure while having such a wonderful period for our honeymoon. 3. POISONING US CAUSING AN ALLERGY. Shortly after checking into the hotel. We ordered food and told them to exclude certain allergy causing items. We told them to write down all the specifications. They gave us food WITH EXACTLY THE ITEMS we told them NOT to include. As a result, my girlfriend had food poisoning and allergies due to this. She had explosive diarrhea and nausea for days. 4. REJECTING EMERGENCY MEDICAL SUPPORT. After 2 days of sickness, we called reception and asked them to provide pills for nausea and diarrhea. As a 5 star hotel, they are required to keep emergency pills OR a nurse. They told us that they don’t have any pills at all and they will not help us. We asked them to please go to the nearest pharmacy to bring pills for us. They declined saying they can’t go. Without any reason. It is not lawful to decline medicine to guests. Especially after poisoning us!

only the driver

Stayed in June 2022

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in November 2022