Old Factory Road, Soufrière, Saint Lucia
#5 of 39 hotels in Soufrière
Guests' ChoiceBased on 154 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.0
Facilities
9.1
Staff
9.5
Value for money
9.2
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 7, 2023
Joanna
United StatesGreat location, within walking distance to everything in Soufriere. Near a large Massy grocery store. Very clean, modern rooms. Large king sized bed in the studios. Well equipped kitchens and nice patio.
Stayed in February 2023
Reviewed: February 4, 2023
Esme
United Kingdomnothing
the enormous bed and near to town centre.
Stayed in February 2023
Reviewed: February 1, 2023
Linda
PeruNothing
Everything
Stayed in January 2023
Reviewed: February 1, 2023
George
United KingdomFor this price ..... nothing.
The management of the property. The thoughtfulness of the amenities in our accommodation. The reliability of the booking, check in and checkout process. A safe location with no unwanted intrusion.
Stayed in January 2023
Reviewed: January 31, 2023
Richard
United KingdomSuper accommodation with great facilities. Excellent location. Spotlessly clean throughout. Special thank you to Valery (the owner) and also to Glenda - the lady who services the property. I really enjoyed my stay at Frenz.
Stayed in January 2023
Reviewed: January 28, 2023
Yi-dung
TaiwanNo hair dryer
Stayed in January 2023
Reviewed: January 25, 2023
Jason
GermanyThis is a fantastic place to stay in Soufriere if your looking for something where you can be self sufficient, it’s about a ten minute walk to the high street and about 5 to the nearest supermarket. The room was clean, well equipped and with a nice outdoor seating area. The small garden is very peaceful and the friendly owner showed me the plants and gave me fresh guavas, pomegranates, ginger and basil. I would definitely stay here again
Stayed in January 2023
Reviewed: January 24, 2023
Hannah
United StatesThere wasn’t always hot water. Currently there is a lot of construction noise from across the street.
One of the most comfortable beds I’ve slept in a non luxury hotel. We enjoyed eating our breakfast on the little porch surrounded by fruit trees. Really friendly neighbors and Glenda and Valery were super nice.
Stayed in January 2023
Reviewed: January 12, 2023
Šárka
Czech RepublicThe apartment is spacios, the kitchen is good equipped, the balcony is nice. Very special thank to Glenda and Valery for your help and cooperation. You take care of your guests very good. We were satisfied and had very nice holiday.
Stayed in January 2023
Reviewed: January 10, 2023
Robert
United Statesnewer property with a nice shower and small kitchenette
Stayed in January 2023
Reviewed: January 5, 2023
Rod
CanadaThe location was a little noisy with construction next door and plenty of foot traffic as it’s on a busy corner.
Valery and Glenda were exceptionally helpful in making our stay memorable. Both were extremely responsive to our questions about the area. The hominess, herbs and fruit trees and the turtle pond were great touches.
Stayed in January 2023
Reviewed: December 28, 2022
April
United StatesThe apartment was clean and spacious. We loved the balcony. Valery and Glenda are amazing. They helped us with taxis when our rental car fell through. Also, the apartment is walking distance to a grocery store and the city center.
Stayed in December 2022
Reviewed: December 28, 2022
Wei2yue
CanadaThe aircon made some random noises from time to time but restarting fixed it. Shower pressure could have been better and shampoo was not provided.
Very helpful and chill host with great response time. The apartment had everything I needed and was very clean. Great WiFi. Fairly priced and not too far from the village center. (8 minutes walk from the beach)
Stayed in December 2022
Reviewed: December 15, 2022
Pascal
Canadaeverything was perfect
Close to everything, quiet and super cozy!
Stayed in December 2022
Reviewed: December 12, 2022
Ashlyne
Canadabeds weren’t very comfortable
everything was very clean and modern and the location was good
Stayed in December 2022
Reviewed: December 8, 2022
Marcia
United KingdomI suppose the road immediately outside could be better, but given the state of roads in St Lucia generally it’s par for the course.
spacious, lovely layout. I was on the top floor nice view from the balcony. it’s not on the seafront but I really liked staying in a house over a hotel
Stayed in December 2022
Reviewed: November 30, 2022
Romana
Czech RepublicI missed hairdryer and some space for drying clothes. Except one rack outside, there was none. Corner house on the end of the road, one night some drunk (?) guy was yelling outside and was damaging something, didn't feel safe.
Room was spacious and clean, as well as shower. Bed was confortable and Glenda was willing to drive me to Tet Paul trail and mud baths for fair price. Short walk to grocery store and bus station.
Stayed in November 2022
Reviewed: November 30, 2022
Anton
United StatesNothing
Great value and very nice owners - they even let us have the fruits growing in the yard.
Stayed in November 2022
Reviewed: November 7, 2022
Mike
Netherlandsnothing
really spacious and everything was there
Stayed in November 2022
Reviewed: September 22, 2022
Maike
United KingdomThe property is very well kept and it’s an easy walk to get to shops and restaurants. The garden is lovely with lots of fruit and herbs to use.
Stayed in September 2022
Reviewed: September 6, 2022
Katherine
United StatesNothing, everything was great!
The apartment was extremely clean and nice. The patio and garden out front were great, as were the AC and wifi inside. Valery is one of the best hosts I’ve ever had. He answered all questions that I had before my arrival, showed me where fresh herbs were in his garden to use for cooking, checked in daily and brings all his guests fresh fruit from his garden, and recommended tours and taxis for me. The apartment is in a quieter part of town for a good night’s sleep, but is a quick walk to town, the beach, supermarket, and ATM. I felt very safe, welcome, and comfortable there.
Stayed in August 2022
Reviewed: August 24, 2022
Barbara
GermanyI could not imagine for a better accommodation for my solo trip to Saint Lucia. Valery was very communicative, flexible with my departure date, and found solutions as my impulsive trip evolved. The suite was spotless and spacious (including the bathroom!), and there are thoughtful elements to add some comfort and flair, including USB chargers and universal adaptors. The kitchen was fully equipped to prepare simple meals, and you can easily stock up on provisions at the big Massy Supermarket down the street or at the market in town, both 5-10 minutes away by foot. Air conditioning, hot water, and water pressure worked incredibly well and were very appreciated after long days of adventuring and during lazy rainy days. Guavas and fresh herbs are in the garden for guests to pick for munching, meals, or a cup of tea. Laundry is available for a small fee, but you can also hand wash items in the sink and use the drying rack provided for each room. Most importantly, Valery and the neighbors are among THE friendliest and most helpful people in the world. You will not be able to experience this same St. Lucian hospitality and to embed yourself in the village life at a resort, and that has been the best part of my stay in Soufriere!
Stayed in August 2022
Reviewed: July 23, 2022
Jesse
United StatesWIFI COULD HAVE BEEN BETTER
Stayed in June 2022
Reviewed: July 6, 2022
Christian
PolandGreat owner and staff. Very helpful!
Stayed in July 2022
Reviewed: July 3, 2022
Raluca
RomaniaNothing really, everything was nice.
The room and bathroom are spacious and clean. Easy check in, comfi bed and kitchen area fitted with everything needed to prepare breakfast. The owner stopped bye one of the days to do the payment but we were not at home. He left some delicious mangoes for us. The lady who takes care of the place is friendly and helpful.
Stayed in June 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content