One hour wait for shuttle to room Expensive but poor quality food (apart from breakfast, which was good)

Villa was nice but location was poor

Stayed in October 2023

The view The food Staff ..especially Keynaan on the beach.

Stayed in October 2023

I can't find anything to complain about.

Breakfast was great. The service was exceptional. The staff was very friendly and professional. They always ensured that we were ok and our needs were being met. Location was great.

Stayed in August 2023

N/A

Amazing! So much to do on and off property.

Stayed in August 2023

Nothing

It was beautiful with the views and the lush landscape.

Stayed in July 2023

Great breakfast and a lovely resort

Stayed in July 2023

The staff was extremely unprofessional, rude and disrespectful. Our stay there was very disappointing, no one tends to your needs, no one cares about how comfortable you are. A lot was said about my group just because we were young black women on vacation, like it was so unusual that it gives them the right to treat us like we don’t belong there.

The beach was amazing, views were spectacular.

Stayed in July 2023

The length of time to get a shuttle to your Villa especially at night is horrible. The staff are more interested in selling products than ensuring that you are served.

The view from our room was ideal, the peaceful nature of the Villa and the choices at breakfast.

Stayed in July 2023

it is impossible to reach the villa on foot. you have to take a shuttle which can sometimes take 25 minutes to arrive Badly maintained hotel that needs to be renovated. the staff is often very nice, but sometimes very unpleasant for no reason this hotel would benefit from a better mss as swimming and management

the location a few kilometers from Castrie and the northern beaches

Stayed in July 2023

My wife had to send 2 desserts back, seems they don't put the same attention to detail into those as for the other courses, which is a shame, but that did save my wife a few calories I suppose..... Drink prices are generally too high, 7 USD for a small bottle of beer, or 14 USD for a rum punch, + 10% service on top.

The beautiful 1-bedroom villa we booked was spacious and very well fitted out. When we arrived, were checked into one low down on hillside with no ocean view and an over-looked terrace, next morning we got moved to the one above which was just perfect, excellent customer service. Breakfasts were a feast, dinners were consistently excellent also. Huge number of sun loungers around beach areas, no problem to find a quiet spot away from young families on the beach front, and set up for a great day chilling in the sun. We had a hire car and did some exploring in area, and took taxi into Rodney Bay for 2 nights out, all very nice.

Stayed in June 2023

Room service food My spaghetti was completely cold when it arrived.

The breakfast was excellent Lunch was good Room service food wasn't good

Stayed in June 2023

The bed was uncomfortable. There was paint splatter all over our room. There was no decorations. The drinks were super expensive. One of the restaurants was closed.

The staff was super friendly. The hotel grounds and view were gorgeous. It was a great price.

Stayed in May 2023

I think most people are worried about the food and it's overall quality. It was great! Excellent meals with a good variety. We loved the Indian buffet night on Saturday and there were vegetarian options as well. All of the waitstaff were friendly and accommodating. My daughter is gluten intolerant and there were options for her also such as GF buns for burgers, and regular GF bread. The beach is beautiful and clean. We were just there last week (in May) and never had a problem getting beach chairs. The grounds of the resort are meticulously groomed all the time. Just beautiful.

Stayed in May 2023

bugs and ants in thé room, and customer service and housekeeping who damaged my IPAD pro screen dropped to the floor and I had no compensation or credit for it. all I got : we do not know if your IPad screen was damaged here or before you came ridiculous !!! plus the house keeper showed up to my room to intimidate after I reported the incident. disrespectful and ridiculous and unprofessional

thé indépendant villas

Stayed in May 2023

Everyone was fantastic and helpful. Staff were exceptional

Stayed in May 2023

The property is wonderful, the service is spot on as well. We do have to say that we didn’t like any of the food or drinks served at any of the four restaurants. We did not have the all inclusive so we were thankful for that. That gave us the opportunity to look for food options outside of the hotel.

We really loved the room.

Stayed in March 2023

Nothing ! Perfect !

Fantastic ! Managed to get an upgrade from Dee at reception. Staff were exceptional , Check in was great. Facilities provided are being in utopia - perfect! All meals were fabulous ! Freshly made and good portion sizes! Everything was clean , Villa was fab! We will re turn next year!

Stayed in March 2023

Food

Accommedations

Stayed in March 2023

The wine (rose)

Amazing room

Stayed in February 2023

One of the housekeeping staff stole my charger and the staff did nothing about it.

Cleanliness

Stayed in February 2023

There was some unpredictability in the dinner buffet. It was open some nights but not others. In general, I had few complaints.

This is a beautifully run place. Everything exceeds expectations. The staff is super friendly. The service is impeccable. The restaurants are good to very good. I had a room with a beautiful view of the Caribbean. The beach is gorgeous. They have activities at the resort, but I did a number of outings such as to climb Mt. Premat, two boat rides, the market in Castries and the street party in Gros Islet. I love beautiful St. Lucia, and the resort is as good as can be.

Stayed in January 2023

we stayed in four rooms two were lovely and quite modern, good tv’s with Netflix etc. the other 2 were in need of an update quite dark rooms , possibly due to the orientation of the rooms. As the lead for the family group I was disappointed with our room as it was also our honeymoon

Stayed in January 2023

low quality food poor range of food limited facilities poorly maintained / dated property overpriced for quality

location friendly staff

Stayed in December 2022

In order to move around you need to depend on a shuttle. Property is a little remote. you need to rely on a driver at the property to get out Food was average.

The resort is beautiful. The beach area is good.

Stayed in December 2022

3 restaurants were either completely out of use or limited times they were accessible due to refurbishment works. These works were also being carried out throughout lobby and the noise made the main pool virtually unusable. The breakfast buffy was of poor quality and rotten fruit was served on a number of days and the bacon was not always fresh but reheated and inedible. The staff were generally helpful but the ongoing works resulted in us leaving the hotel premises to eat and enjoy the island. We were also told the tap water was filtered and fit to drink from the tap, drinking the water resulted in both my wife and I falling ill for a couple of days. To be fair, the hotels management took on our complaints and as a result issued a partial refund and apology for the poor service we received.

The location was stunning and the view from our room was amazing.

Stayed in September 2022