We booked one Deluxe Room for two nights check out for tomorrow 13/03/2023 , but service was terrible. Room service was not capable to do the room service as well.just now we ordered Tea for the room service because we had some visitors not even respond.... The they have given for us as Deluxe Room like a deposit of chairs and tables in front of the our balcony. I will provide the photos as well. We are kindly requested to refund. All ways very noisy please. Finally we were checked out earlier because can't sleep in the night our room was next to the restaurant and kitchen .

Not even the location, because we haven't got the deluxe room.

Stayed in March 2023

we arrived at 4am and left a sign to not get disturbed, but somehow the housekeeping was not aware of it. We got awaken by housekeeping banging on the door insanely insisting for opening the door in morning time. The transfer is not free and cost 18€ - that is a high price for such a short drive.

Stayed in January 2023

As a disabled traveller (Parkinson's disease), on arrival, informed reception of my condition even producing my information card listing my symptoms, in case they were unsettled by my occasional sluggish or involuntary movement. Although nothing directly said, I was aware of staring and giggling conversations about my condition and female receptionist was even impatient with me when I wanted to book a transfer to the airport the following day. During both check in and check out I felt very uncomfortable.

Location

Stayed in January 2023

The shower and the toilet. I don't think it has ever been cleaned and the shower was slippery with fungus and soap scum. The toilet smelled and there was no hot water. Even though the scenery is very good and the rooms are very big, I do not intend to stay here again. A clean toilet and shower is as important. Specially after a long trip.

The location is excellent and it has a very good view of the Negombo Lagoon.

Stayed in January 2023

beautiful scenery

Stayed in January 2023

Just excellent. Highly recommended if you wish to stay in nearby area...

Stayed in January 2023

Lovely hotel, we stayed for two nights with family in two suites rooms with jacuzzi and an amazing lake view. Breakfast and dinner buffet is delicious. Special thanks to Mr. Hiranda to check on us, make our stay more pleasant and memorable!

Stayed in December 2022

lagoon and wonderful location

Stayed in November 2022

rooms were not clean. we had to call room service and clean it when we checked in. bed linen was smelly too.

great location. friendly staff.

Stayed in November 2022

No power outlet by the bed, but they arranged an extension cord for me so all good

extremely comfortable, well maintained property with pleasant surroundings and wonderful friendly and helpful staff who went out of their way to make my stay as enjoyable as possible

Stayed in October 2022

cleanliness. maintenance of the property. sheets had dust. the lift to our room had the most disgusting smell. cleaning the carpets and making sure that the surrounding smell nice would be something that you could improve and would increase satisfied customers.

that it was in front of the beach

Stayed in July 2022

Food was ok

Pool and hospitality

Stayed in July 2022

The rooms were clean, very comfortable,the lagoon view is one of the best and the staffs is extremely efficient, pleasant and helpful. They went over and beyond to help make our stay enjoyable. Special thanks to RATHNAMALALA BANDAARA & his F&B team, housekeeping team, transport & the management too.Highly recommend this hotel for anyone visiting Negombo. Would definitely go again ❤️

Stayed in June 2022

The room was not very clean -as we were travelling with a baby the floor was not clean at all. There was very loud music playing on the top floor late in the evening and we were not able to sleep. Also, room service was accidentally knocking on our door in the night as we were asleep. It was wrong door, but he did not go away and woke us tottally up. The street in front of the hotel is dark and you actually can not go anywhere by foot after sunset.

It is not far from the airport. View from our room was OK. Still, that was it and we actually did not like anything about this hotel.

Stayed in May 2022

I cannot understand how this hotel is rated as 5 star and also has Luxury Awards. It isn't close to either. The staff was accommodating, friendly & helpful. They are who made the stay feasible. The restaurant was lack-luster and the rooms were not the cleanest. The hotel did serve its' purpose as we did need a hotel for flying in & out of Columbo and without being too far from the airport. In all honesty, this hotel (as not so great as it was, meaning not 5 star or luxury) was far better than any other hotel around, from what I could locate or find on the internet.

Stayed in April 2022

N/A

I loved the location, the food, and the view. Also, Carlton was wonderful! He made sure that I had a smooth check in and everything. He took the time to chat with me and give me his backgroud. I will def be back here. The rooms are very nice and spacious with a comfy bed for a good night's sleep before heading to the airport. Also, the buffet lunch...Blackened pork curry is to die for!

Stayed in May 2022

The bed had some bugs in it (not bed bugs) but probably from the balcony outside.

the hotel is located on the Negombo Lagoon, the view is absolutely beautiful.

Stayed in May 2022

Bed linen not cleaned properly and room was smelly

View

Stayed in May 2022

need more skill receptionist who can speak English

lagoon view

Stayed in April 2022

The only thing, wifi worked only in my room, but not in common areas.

The location is great, close to the airport and that was the reason for choosing this hotel as my flight arrived late, and it would be difficult to travel somewhere far at night. The hotel has 24 hours desk, very friendly staff. Also it is located in a very beautiful spot, right near the lagoon and it had spectacular views from my balcony. I decided to try Sri Lankan authentic breakfast and it was delicious. Overall it was very pleasant stay. Room was spacious and very comfortable.

Stayed in April 2022

Lovely staff, beautiful location on the lake

Stayed in April 2022

the food in the restaurant was very small portions and very over priced. The website prices of the restaurant do not match the menu prices. Significant mark up in the menu in the restaurant. Some of the items were on the menu were falsely advertised. We ordered a macaroni cheese for my 4 yr old and it was tomato pasta with a few pieces of cheese.

it was convenient to the airport and clean and presentable.

Stayed in April 2022

We came back a second time and the room wasn’t as clean. We were told no triple rooms available so booked two rooms. Both rooms had an extra bed in them.

Access to airport. Friendly and helpful staff. Facilities. On the water.

Stayed in December 2023

Peaceful

The staff specifically hansani/ in the restaurant staff

Stayed in June 2023

There are no comments available for this review

Stayed in March 2025