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  5. Reviews of Hotel Cassendra

Reviews of Hotel Cassendra This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

38/A, Rajapihilla Mawatha,, 20000 Kandy, Sri Lanka

#145 of 268 hotels in Kandy

Guests' Choice

Review Score

Based on 701 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.3

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some smell in the room when you go out and come No soap holder in the shower area Phone was not working properly to call reception.

    Staff were very helpful location was nice

    Stayed in July 2024

  • Reviewed: July 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was so wonderful, very friendly and happy to take care of my every need! The location was great, only 10 minutes from Lake Kandy with beautiful views, porches all over and the price was really affordable 👌 The shower was a bit finicky but overall everything was good and clean!

    Stayed in July 2024

  • Reviewed: July 5, 2024

    8.0
    good stay. good location happy staff serving you very well.
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    the access is a bit steep. however managable.

    good location clean rooms. quiet atmosphere. would like to stay in the location again on a more relaxed visit. did not have breakfast as we had to leave early for a conference. the driver was provided accommodation and he was comfortable for the night.

    Stayed in July 2024

  • Reviewed: July 3, 2024

    8.0
    Enjoyable stay at reasonable price
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    If relying on public transport difficult to find and not close to facilities. It is not ‘in the centre’ as stated in Booking.com

    Good view from hotel

    Stayed in July 2024

  • Reviewed: June 27, 2024

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food part

    Good staff

    Stayed in June 2024

  • Reviewed: June 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was friendly and very helpful. And the location was also perfect spot to get away from the busy life and have a realxing moment. The food also superb. First time I was satisfied with the food from a hotel.

    Stayed in June 2024

  • Reviewed: June 23, 2024

    7.0
    Moreover good but not excellent
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need more cleanliness on mattresses and pillow

    Staff are friendly and respectful

    Stayed in June 2024

  • Reviewed: June 17, 2024

    7.0
    Very polite and courteous staff.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly hard to find.

    Great view with very nice staff.

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Ok stay for 1 night. Could have been much better.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioning while cold, could only adjust the temperature but not the fan so the unit was noisy and blowing onto us the entire night. Bed was hard. Seating area in room but unusable if you want to open doors onto balcony because the extra bed was in the way. Get rid of the extra bed! View was nothing to rave about even though we were up high. Booking.com sent an email stating that if we want a room with private bathroom, to upgrade but it turned out all rooms have private bathroom……it just doesn’t state so in the room information. So we paid an extra Au$15 to upgrade for no reason. The hotel staff blamed the marketing team.

    Beautiful open planned foyer. Huge room with an extra bed. Hot showers in a well appointed bathroom. Hotel position is fairly close to city but there were plenty of mid range restaurants nearby to save driving to town for dinner.

    Stayed in June 2024

  • Reviewed: June 15, 2024

    8.0
    satisfactory
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    steep, difficult access to the hotel, little parking space in case of a larger group

    comfort

    Stayed in June 2024

  • Reviewed: June 10, 2024

    9.0
    Good bed rooms and good facility parking area available. We got a good breakfast in the morning
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice view point and comfortable rooms Friendly staff.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night

    Fantastic Place and value for money. really liked the place. Staff went beyond and took care of our needs. Really enjoyed the short stay with them.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    9.0
    Safe Comfortable place to spend your days in Kandy
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Food is not that much impressive. But good service. Manageable.

    Friendly small stuff. Look after guests like family. Safe place to spend few days in Kandy. Really good wifi connection. Closer to city and walking distance to many more restaurants. Highly recommended.

    Stayed in June 2024

  • Reviewed: June 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast is a bit strange, maybe it's mostly for local people. I would suggest hanging watermelon juice to orange and maybe offer more healthy dishes.

    Very nice hotel, cosy and with amazing view 😍 the staff were very nice and attentive, served us delicious dinner with chicken and vegetables. The room was clean, quiet, comfy bed and shower.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    Great value for money and excellent service
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Nothing

    The staff were extremely friendly and helpful, really exceptional service. Even had to phone us twice after we left some important documents in our rooms and were still smiling when we picked them up. Rooms are also very comfortable and the showers were great!

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Clean comfortable room and friendly staff!
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    A few sections still had packaging materials and construction items that need to be cleared.

    Clean, comfortable and spacious room with high ceiling (we were on the top floor).

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Parking spaces too small

    Good location

    Stayed in May 2024

  • Reviewed: May 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast is a bit slow but there were only two other guests with us, so it can be because of that.

    The view is spectacular.

    Stayed in April 2024

  • Reviewed: May 22, 2024

    8.0
    Comfortable stay.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Food pricing exceeded even 5 star hotel pricing.

    Spacious room. Value for money.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    7.0
    Good hotel for one night
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was okay for the price but we definitely had better breakfast during our 3 weeks traveling the country. Be aware that the hotel is on a hill and a short drive from the center of Kandy.

    The room and bathroom were spacious and clean. Nice view from the hotel overlooking the nature. We only stayed for one night.

    Stayed in April 2024

  • Reviewed: May 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Actually good rooms and good service nice view point have in rooms

    Stayed in May 2024

  • Reviewed: May 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty floors in room

    Good location, comfortable room, helpful friendly staff.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean

    Stayed in May 2024

  • Reviewed: April 23, 2024

    7.0
    Nice for a short stay in Kandy, try to get a room more in the backend of the building
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately the room was over the kitchen - so we heard the meal preparation pretty loud in our room. Also it smelled a Bit after food in the bathroom.

    Nice View over Kandy. Furniture were in a good condition. Staff was really nice.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    8.0
    The room would benefit from replacing the floor tiles and undergoing renovation to enhance its appea
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    better room , yes

    Stayed in April 2024

Showing 76 - 100

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