38/A, Rajapihilla Mawatha,, 20000 Kandy, Sri Lanka
#145 of 268 hotels in Kandy
Guests' ChoiceBased on 701 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
8.2
Facilities
8.2
Staff
9.0
Value for money
8.3
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 15, 2024
Nimal
Sri LankaSome smell in the room when you go out and come No soap holder in the shower area Phone was not working properly to call reception.
Staff were very helpful location was nice
Stayed in July 2024
Reviewed: July 9, 2024
Rivka
United StatesThe staff was so wonderful, very friendly and happy to take care of my every need! The location was great, only 10 minutes from Lake Kandy with beautiful views, porches all over and the price was really affordable 👌 The shower was a bit finicky but overall everything was good and clean!
Stayed in July 2024
Reviewed: July 5, 2024
Vadivel
Sri Lankathe access is a bit steep. however managable.
good location clean rooms. quiet atmosphere. would like to stay in the location again on a more relaxed visit. did not have breakfast as we had to leave early for a conference. the driver was provided accommodation and he was comfortable for the night.
Stayed in July 2024
Reviewed: July 3, 2024
Dennis
AustraliaIf relying on public transport difficult to find and not close to facilities. It is not ‘in the centre’ as stated in Booking.com
Good view from hotel
Stayed in July 2024
Reviewed: June 27, 2024
Dinesh
IndiaFood part
Good staff
Stayed in June 2024
Reviewed: June 24, 2024
Sahani
Sri LankaThe staff was friendly and very helpful. And the location was also perfect spot to get away from the busy life and have a realxing moment. The food also superb. First time I was satisfied with the food from a hotel.
Stayed in June 2024
Reviewed: June 23, 2024
Sheydharshika
Sri LankaNeed more cleanliness on mattresses and pillow
Staff are friendly and respectful
Stayed in June 2024
Reviewed: June 17, 2024
Casey
United KingdomSlightly hard to find.
Great view with very nice staff.
Stayed in June 2024
Reviewed: June 16, 2024
Gary
AustraliaAir conditioning while cold, could only adjust the temperature but not the fan so the unit was noisy and blowing onto us the entire night. Bed was hard. Seating area in room but unusable if you want to open doors onto balcony because the extra bed was in the way. Get rid of the extra bed! View was nothing to rave about even though we were up high. Booking.com sent an email stating that if we want a room with private bathroom, to upgrade but it turned out all rooms have private bathroom……it just doesn’t state so in the room information. So we paid an extra Au$15 to upgrade for no reason. The hotel staff blamed the marketing team.
Beautiful open planned foyer. Huge room with an extra bed. Hot showers in a well appointed bathroom. Hotel position is fairly close to city but there were plenty of mid range restaurants nearby to save driving to town for dinner.
Stayed in June 2024
Reviewed: June 15, 2024
Krzysztof
Polandsteep, difficult access to the hotel, little parking space in case of a larger group
comfort
Stayed in June 2024
Reviewed: June 10, 2024
Shenal
Sri LankaNice view point and comfortable rooms Friendly staff.
Stayed in June 2024
Reviewed: June 9, 2024
Nitin
SingaporeFantastic Place and value for money. really liked the place. Staff went beyond and took care of our needs. Really enjoyed the short stay with them.
Stayed in June 2024
Reviewed: June 8, 2024
Malan
Sri LankaFood is not that much impressive. But good service. Manageable.
Friendly small stuff. Look after guests like family. Safe place to spend few days in Kandy. Really good wifi connection. Closer to city and walking distance to many more restaurants. Highly recommended.
Stayed in June 2024
Reviewed: June 7, 2024
Anastasia
RussiaThe breakfast is a bit strange, maybe it's mostly for local people. I would suggest hanging watermelon juice to orange and maybe offer more healthy dishes.
Very nice hotel, cosy and with amazing view 😍 the staff were very nice and attentive, served us delicious dinner with chicken and vegetables. The room was clean, quiet, comfy bed and shower.
Stayed in June 2024
Reviewed: June 3, 2024
Louise
South AfricaNothing
The staff were extremely friendly and helpful, really exceptional service. Even had to phone us twice after we left some important documents in our rooms and were still smiling when we picked them up. Rooms are also very comfortable and the showers were great!
Stayed in May 2024
Reviewed: May 31, 2024
Arj
Sri LankaA few sections still had packaging materials and construction items that need to be cleared.
Clean, comfortable and spacious room with high ceiling (we were on the top floor).
Stayed in May 2024
Reviewed: May 26, 2024
Ruwan
Sri LankaParking spaces too small
Good location
Stayed in May 2024
Reviewed: May 25, 2024
Dora
HungaryThe breakfast is a bit slow but there were only two other guests with us, so it can be because of that.
The view is spectacular.
Stayed in April 2024
Reviewed: May 22, 2024
Brett
IndiaFood pricing exceeded even 5 star hotel pricing.
Spacious room. Value for money.
Stayed in May 2024
Reviewed: May 21, 2024
Tamara
GermanyThe breakfast was okay for the price but we definitely had better breakfast during our 3 weeks traveling the country. Be aware that the hotel is on a hill and a short drive from the center of Kandy.
The room and bathroom were spacious and clean. Nice view from the hotel overlooking the nature. We only stayed for one night.
Stayed in April 2024
Reviewed: May 16, 2024
Shenal
Sri LankaActually good rooms and good service nice view point have in rooms
Stayed in May 2024
Reviewed: May 10, 2024
Karen
New ZealandDirty floors in room
Good location, comfortable room, helpful friendly staff.
Stayed in May 2024
Reviewed: May 8, 2024
Ahmed
MaldivesClean
Stayed in May 2024
Reviewed: April 23, 2024
Christiane
GermanyUnfortunately the room was over the kitchen - so we heard the meal preparation pretty loud in our room. Also it smelled a Bit after food in the bathroom.
Nice View over Kandy. Furniture were in a good condition. Staff was really nice.
Stayed in April 2024
Reviewed: April 23, 2024
Mohambi
Sri Lankabetter room , yes
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content