Breakfast is basically in the entrance hall, our room (603) was big, but one could hear everything from the lobby and they started at 4am to do some work. Cleanliness in generally ok, but some spots really would need more attenttion.

Reasonable 4* hotel with good value for the money, froendly staff

Stayed in June 2023

During our trip in kandy we had an excellent stay at the Cassandra Hotel. The rooms are clean and comfortable and the view is amazing as you stay up the hill. But the outstanding service from the hotel manager Nuwan made our stay even better. His hospitality is on a high level as he provided us with many recommendations, even in other places. When we left for the train to Nuwara Eliya hè even kept in touch if we had any questions. On our way back to Kandy we couldn’t wait to stay another night at Cassandra hotel as we really felt like home.

Stayed in May 2023

Very nice hotel on the hill in Kandy with amazing view from balcony. Nuwan, our host, was super nice and extremely helpful, both with our stay in Kandy as well as the rest if our travels in Sri Lanka (organized tuktuk tour, train, etc.). Also arranged for us to have breakfast and dinner on balcony which was great! Highly recommend!

Stayed in May 2023

The breakfast is very delicious,and the staffs are all friendly and helpful

Stayed in May 2023

Cleanliness could be improved

Stayed in May 2023

we liked everything

Amazing stay with amazing staff very nice location we had everything we need

Stayed in May 2023

Sheets had dirty marks. While they advertise a restaurant, it certainly was not up to standard. We asked about dinner at 7pm to be given just one meal option of roast (fried) chicken; this also took an hr to get. Mind you there was no one else there! The staff had poor English and you had to describe in multiple different ways what you wanted. Tried to double charge me for dinner by taking cash when they had charged my credit card. Overall not a pleasant stay and would not recommend

Only good thing was the size of the bed.

Stayed in May 2023

The room and washroom were large with a balcony. There was a nice view of the kandy Lake. Staff were helpful. Easy to reach the hotel as it was in town. Free breakfast was good. Free parking in front of the hotel.

Stayed in May 2023

Nothing

Had good view

Stayed in May 2023

dirty bed first night, but changed after compaints. the hotel doesn´t look like on the pictures. The room was above the kitchen, so the smell from the kitchen was very intense and also loud.

nice people, very kind and professional

Stayed in March 2023

It was very disappointing and unexpected situation when I tried to pay the bill, they cheated on me with the price , booking.com showed me 41.60 + 4 (taxes and charges ) = 45.60 usd but they gave me 41.60+ 4.16 ( taxes and charges)= 45.76 usd Worse thing was that they cheated me when they converted the usd in to Lkr, to day it supposed to be 322.66 Even if I take there price ( 45.76 x 322.66 = 14765 Lkr , Today ( 29- 03-2023) SL central bank rate for usd was Middle - 322.666 Buying - 317.707 Selling- 333.492 So they have converted my price with strange rate 45.72 x 335.29 = 15329 Lkr It is beyond even the selling rate of the usd by the central bank of Sri Lanka , When I questioned the receptionist his answer was unbelievable, he said , they have different usd rates for different people , like if I was a agent ? They would have exchanged it with the usual rate which supposed to be 322.66 ( 29-03-2023) But i get the other rate which was 335.29 Lkr per usd, reason was I booked through the booking.com and I did not book as a agent, So it was unacceptable and very inconvenient for me, I felt very bad and I was a victim of a cheating , please be aware of this hotel and we very very careful when you are paying , they are cheating, Never ever book this hotel ,

Stayed in March 2023

Everything is good.

We stayed in this hotel during our Sri Lanka trip and enjoyed very well. Rooms, cleaning, view is very good, staff is very helpful. Will stay here again in our next trip

Stayed in March 2023

The standard of the bathroom was not that good. The water that collects in the shower area did not drain out well and got collected inside.

Stayed in March 2023

I had a bit of stomach trouble when I arrived and the manager was quite concerned for me even bringing me some medication to my room without being asked. Brilliant customer service!!

Stayed in February 2023

not located in the city center as advertised not soundproof like advertised, lots of noice coming in from hallway and restaurant curtains are not darkening at all WIFI connection terrible

checking out

Stayed in March 2023

Very big, clean and comfortable room. Really nice hotel, the staff was friendly and helpful. We asked for dinner and they prepared traditional Sri Lankan food which was very tasty.

Stayed in January 2023

Unmodern and dated furniture. A bit to far from city center for us. Wish breakfast had a bit more to choose from.

Nice and friendly crew. Comfy bed and shower. Clean. Balcony with a nice view.

Stayed in February 2023

The service was poor. It says 24/7 room service, but the reception wasn't staffed until after 10 am. There was no hot water in the morning, and we were stuck there, couldn't shower couldn't leave the hotel early as planned. Eventually the call got diverted to the manager's phone, who apologised and explained that they are under staffed, that government hasn't supplied water or something, so can only have hot water later in the day! Nice restaurant there, but again no staff, or meals served. You must order the night before to get breakfast. Lovely, well kept hotel but due to these inconveniences and poor service, I felt it wasn't worth the money paid.

The room was spacious, comfortable and clean. Had some nice views of Kandy, very peaceful and relaxing.

Stayed in January 2023

Really nice hotel, lovely views from our room and from reception. The staff were really friendly.

Stayed in January 2023

The staff was super friendly and efficient and always willing to help with whatever I needed. They arranged everything I required and ensured my stay was perfect.

Stayed in December 2022

nothing to dislike

great views and spacious room

Stayed in January 2023

nothing

The hotel is clean, centrally located, and the receptionist Delahri was very nice , well educated and helpful. Sri Lanka is an amazing country blessed with a wonderful nature and the nicest people ever and they do rely on tourism in these hard times.

Stayed in December 2022

It was very nice stay! Clean, staff very friendly and kind. They let us stay little bit more, so we did check out around 5PM, so very nice place to stay. And totally HOOOT WATER :)

Stayed in December 2022

neat and clean

Stayed in December 2022