1. Not providing face lotion which is even first grade hotel providing. 2. No room sleeper was available 3. No shaving kit 4. For vegetarian, hopeless food. 5. Same variety of food every day. Taken breakfast all four days. Nothing new. 6. Do not have cook who can make good south Indian food. Have asked for Tomato Utappa, but they did not make properly. 7. Have asked for Aloo Paratha, not prepared. 8. Not treating properly. 9. Not interested next time to stay at this hotel. Not good for Vegetarian people.

Last year food and facility were excellent. This time it is totally different. Based on last year experience decided to stay this year.

Stayed in September 2024

This is the first time ever I was charged before checking in. No other hotels have never done that. However when I was checking in the staff at the reception wanted me to pay again. Luckily I had my mobile banking on my phone and showed them. Then he got some one to VOID that transaction and gave me a receipt and then I have to pay. Looked very Dodgy . Why charge before I check in ? I had the ability to cancel my booking without any penalties until the check in time. Never going back to this hotel.

The room is good. Good WiFi Good city view at night.

Stayed in September 2024

Very very worst way of treating

Stayed in August 2024

After a while we feeled ripped of. Booking showed us a room price for two nights of 132$. During checkin it then became almost 180$ because of taxes and fees. This continued the whole time. E.g. in the bar they show you prices without service fee and taxes. Overall that means that you pay roughly 35% more than what you see in the menu. Once example: One burger 2150 Two lion 1100 Should be 4350, buy you end up paying 5845. In Germany doing this to non business customers is illegal. Don't know about Sri Lanka, but it really annoyed us. Also they tried to give a smoker room to us. After complaining the relented, but as a non smoker this is not acceptable in any case. We booked days earlier and they told us during check in.

Awesome.pool and bar on top of the restaurant. Clean room with enough space. Was a good end to our trip to Sri Lanka

Stayed in August 2024

Poor service

Location

Stayed in August 2024

Ask for to pay this pay that

Room s

Stayed in August 2024

Check-in procedure took more than 20 minutes. We arrived at 12.30pm and after that 20 minutes, we patiently waited until 2pm (official check in time). Room was finally ready only at 2.30 pm after a number of interactions with the front desk.

Nice room and spectacular roof top swiming pool. Location not to far from downtown.

Stayed in August 2024

The agreed price was not the final price -we did an early check-in and even tho on Booking was indicated one price, they charged us double of it

Central, clean and all the composite

Stayed in August 2024

Room had a bad smell from the uncleaned carpet. Housekeeping team did not clean my room although i requested 2 times. Not cleaned at all for the 2 days which i stayed.

Only the pool

Stayed in August 2024

Yes staff are rude

Nothing

Stayed in August 2024

No spare linen or towels we only got a bathmat and 2 x towels nothing else, , no cutlery only 2 disposable timber sticks to stir coffee with, the floor stunk of cigarettes even though it was non smoking. We ordered room service which was pretty sad and again arrived without cutlery, we had 2 bottles of coke with no bottle opener to open them. The food had no plates or napkins and looked like half a meal, incredibly disappointing stay. The stench of smoke wofted even into our room. Horrible. Do not recommend. Spend the extra money and get somewhere decent. We expected ALOT better for our money

Bedroom was clean and comfortable

Stayed in August 2024

Room was not sound proof and in the middle of the night we could here the next door guests talking and noises. Not pleasent

Convenient

Stayed in July 2024

Asked to put my baby's medicine ice pack in freezer refrigerator but they did not always put on just fridge temperature. No tea sugar bags, no cooling in mini fridge to keep my baby's medicine. From the door between ours and other room, heard all small sounds from other room residents people so baby wake up many times so poor room design, charged for water bottles

Mid night check in from airport, good breakfast and lunch (paid separately), luggage delivery to room.

Stayed in July 2024

Have stayed in the property couple of times and the recent visit was very bad. The room which we got was not very clean and the AC had issues. We asked the problem to be rectified but it took alot of time and we were unable to sleep later that night.

The property is good and in a good location.

Stayed in August 2024

I would like to warn everyone who considers staying at this hotel. Unless you don’t mind having to visit the reception 3 times, have a chat for 2 hours to get something so simple that you’ve paid for to be given to you, I wouldn’t stay here. The staff at the reception were extremely slow checking people in, unhelpful, and extremely rude. They did not care an inch about their guests and the fact that they chose their hotel amongst many other options. They treated us as if we were a burden and as though they were doing us a favor for letting us stay at their hotel. I’ve traveled extensively, visited over 70 countries and stayed in countless accommodations from simple hostels with bunk beds and no AC to upscale hotels. I am generally very grateful for any experience and consider myself a simple person, however, I felt very much offended as a person not even as a guest by the staff at the reception and was certainly the most terrible travel or service experience I have had in my life.

Location

Stayed in July 2024

Check in.

Stayed in July 2024

The booking.com rate was $118 USD for 2 nights. When I got there they claimed no "single" rooms were left only king beds even though I reserved a single. I did book breakfast for 2 mornings which added $10.5 x 2 ($21 USD) my total should have been $118 + $21 = $139 USD. I was billed $180 USD. There are MUCH better hotels to stay for the $. The additional $41 is a 34% upcharge from the reserved rate of $118. SAVE YOUR $ and go to a better hotel.

The hotel is run down, they cheat customers.

Stayed in July 2024

The price that was displayed was very different to when the payment was made. The booking was in lkr but when I tried to pay they insisted on the payment to be made in USD. Further a tax of approximately 30% to 40% was added to the total making it more expensive than a 5star hotel. A bit disappointing considering that the price had hidden costs.

The staff

Stayed in July 2024

Its like a prison.. every time you go out n in the hotel the Security guards needs to do full body check up including your bags. Not friendly at all.. Always trying to sell you taxi trips, tours etc.. Reception: not very helpful.. This is EURO 2024 and they dont have any TV channels that shows EURO Football matches.. when I asked at Reception, they said they dont have channels subscribed for EURO>.. The Management is only interested in Cricket.. NOT FOOTBALL.. These days many of the travelers would like to see the matches regardless you are in Sri Lanka or Maldives! There are better 04* hotels in Colombo with more reasonable price... I will not recommend n will not stay there again!! BIG DISAPPOINTMENT

Rooms are large n very clean.. Beautiful view... roomboy has done amazing job to ensure room is cleaned n comfortable every morning..

Stayed in July 2024

Horrible breakfast, long check in time, no flexibility, wrong payment conversions metod

Room was good, neat and clean, view was also good

Stayed in July 2024

No breakfast due to technical issues and misunderstanding led to changes in plans was quite inconvenient

The staff are very kind and helpful

Stayed in June 2024

Staff were hospital but didnt seem keen to help with luggage & at breakfast had to move tables n chairs on own to sit in group etc

Spacious room

Stayed in June 2024

Poor service. Down payment on arrival with poor currency conversion rate

Great location. Clean

Stayed in June 2024

Less variety in buffet

SPA can be added

Stayed in May 2024

Room was a bit outdated and staff not very helpful.

Location was excellent

Stayed in May 2024