We caught a stomach bug from the hotel buffet.

Beautiful bedrooms. Although we asked for non-smoking, there was a lingering smell of smoke. We loved the rooftop pool.

Stayed in June 2023

The food is little bit late

The pool area

Stayed in June 2023

Shower is a ridiculous design !!! You virtually have to get in the shower to turn it on as the controls are behind the door !! Check in was slow. Check out was slow. Everything at reception was slow. We had more trouble with this than anything else. So many times we were asked to pay a bill after we were locked out of the room. It is inefficient to say the least. Also, paying in $USD is ridiculous. The hotel has more Australians than U.S. visitors so why $USD. Why can't we pay in $AUD or Sri Lankan Rupees?

Pool was nice. Breakfast was really good. Room was very good with great wifi, TV and Aircon. Comfy beds.

Stayed in May 2023

I had bed bugs in my room. I was eaten alive by these bugs and actually still have the scars on my legs a month later

bar upstairs

Stayed in April 2023

the staff is not pleasant - there is no option to order the food you want and bring it to your room or by the terrace it seems they are not flexible at all

the swimming pool the room was good spacious enough

Stayed in March 2023

employees are very poorly trained

rooftop pool

Stayed in March 2023

The hotel mentioned that they have early check-in and late checkout, but they charged me half a price of 1 night. Check-in takes 70 minutes for my group, which had 8 rooms.

Stayed in April 2023

Staff poorly trained. Check in nearly 45 mts despite confirmed booking via Booking.com. Same questions being repeated by the receptionist. Refused to deliver my laundry to the room until paid for it at the reception a policy that was not explained at check in or collection! I have stayed at this hotel previously and service has not been this poor! Now there are several international chains in Colombo with similar prize range so needs to improve service.

Good size room with comfortable bed. Good breakfast.

Stayed in April 2023

Booked room advertised for 3 adults, 2 beds and a sofa bed. The sofa bed was literally a chair. Truly terrible. Arguably fit for a small child but an adult would be better off sleeping on the floor. Food/service was typically slow, I.e. order a few ice creams they'll take 30 minutes to arrive and be mostly melted.

Roof top pool was lovely great view

Stayed in March 2023

Welcome service is not good. They don't accept any other currency. If dollar paid balance will be paid in srilankan rupees, and srilankan rupees they don't accept as mode of payment.

Stayed in February 2023

reception on the ground floor

nothing

Stayed in January 2023

NATHING

NOTHING

Stayed in March 2023

Non responsive front ofc staff/reception

Stayed in March 2023

They should place more toiletries in the room.

The hotel is very nice

Stayed in March 2023

the staff, the have really poor service

the location

Stayed in March 2023

We were greeted with a very long checkin . After sitting there for more than 30 minutes I had to go check why it was taking so long . We requested non smoking rooms but the whole corridor smelt like smoke. The carpets were unclean and the bedrooms looked very tacky. We went up to the bar , ordered Fries and drinks , chips never came. Not worth the price We paid for , would definitely not go there again

.

Stayed in February 2023

Locked windows-no fresh air. Very warm duvets.

Location is OK. Dinner buffet served was nice.

Stayed in March 2023

The staff wasn't approachable. The food was under cooked. The bed had dust mites and I got allergy. It was totally horrible experience.

Stayed in December 2022

The guys at the reception unprofessional

Pool

Stayed in February 2023

It was very nice

Stayed in February 2023

Breakfast was expensive and not worth the money.

Perfect for sleeping and location was good.

Stayed in February 2023

Hotel charged 30% extra breaching the transparency which is usually maintained on booking . com site!!

Cant explain anything in this section

Stayed in January 2023

Everything

Nothing

Stayed in January 2023

Toileting lights not Independent. Had to disturb pruner with lights in room when going to toilet.

Clean and nice and the view from infinity pool. No need to pay to go up lotus Tower.

Stayed in January 2023

1. Check In was very slow. 2. Toilets don't have lock. 3. Toilet lights cannot be turned on if the master light switch of room is switched off. 4. Have to pay extra if any consumables such as dental kit is requested. 5. Annoying in wanting us to checkout early by calling is repeatedly and disabling our room key at 12 pm sharp! 6. Rooms did not have a Sofa Bed / Futon bed as specified in booking.

1. Hotel has a fantastic view and clean. 2. View is good and this saves you the need to pay for City view @ the Lotus Tower. 3. Convenience Shop and a good seafood restaurant 200 metres walking distance from hotel.

Stayed in January 2023