Nothing!

Excellent location and delicious food

Stayed in February 2025

Flexibility of the front office team No face towel is available No bathrobe Slippers should be free of charge and available in the room

The rooftop infinity pool is awesome

Stayed in February 2025

Reception staff need more training Checking in/out very slow

Fantastic location Spotlessly clean beautiful comfortable rooms Good value

Stayed in February 2025

Nothing

Now that the new check in system is operating, everything runs seamlessly. Very good, comfortable and hospitable stay.

Stayed in February 2025

The room (not smokers) did not have possibility to open the window. I understand that I can not open the window entirely... but I wet one of my clothes and it took 2 days to dry 75%. Please, allow to open at least 10% of the range.

The service was perfect. I had at every corner someone from the staff. The gym and the pool were kite good and the best... the restaurant with delicious local food.

Stayed in January 2025

There are only two staffs at the check-in counter, and we waited a long time to check in.

Breakfast is buffet and provides many choices. The gym is small but have basic equipments to exercise, I enjoyed it. The swimming pool and bar have nice views; we stayed there and chatted for relaxing. The hotel is near to the One Face Galle mall and ITC, the beach and the national museum. It's comfortable to stay a night here and go sightseeings before going to other parts of Sri Lanka. Service is good, offering what we need after calling.

Stayed in January 2025

The delay in processing a booking. I checked in @ 18:00 and took sometime to get my room. On the next day I asked for 30 minutes late check out in case I needed this extra time, but my request was refused in a way that cannot be mentioned in my review. Nice words and politness are requested anytimes and anywhere.

Nice and comfortable hotel. Great breakfast and services

Stayed in February 2025

Staff is very friendy. Breakfast and Dinner are pretty decent and vary from day to day. Nice pool on the 26th floor and also nice rooftop bar.

Stayed in February 2025

The check-in takes a very long time. Tired travellers have to stand in queue for more than 30 minutes ti reach the counter then the wait is for more that 30 minutes. The staff are good maybe the system is not upto mark.

Breakfast was amazing. The variety was great and all tasted very good.

Stayed in February 2025

Being woken up at 8AM with housekeeping

Location and a good size room

Stayed in February 2025

New system delayed check in process for more than an hour. Reception staff were apologetic but as it was early morning after a flight we were extremely tired and had booked for the previous night in order to rest immediately. We were able to have breakfast while waiting to check in but still felt exhausted by the undue delay.

Comfortable quiet room with view of Lotus Tower. Very good breakfast buffet.

Stayed in February 2025

Great value for money, comfortable beds and great air conditioning. Excellent location for visiting the National Museum.

Stayed in February 2025

The staff kept knocking the door , asking when we are going to leave before the allocated end time of the stay. And that experience is not great. Please be mindful of that , as we do pay as the others to have a comfortable stay and not be bothered at the same time.

It was Good. Everything as the way it was expected.

Stayed in February 2025

At check-in we were given the option to have our evening meal at the hotel. Although an extra sum was blocked on our credit card, I was assured I could pay with local currency. It was only at check-out that we were informed that we could not pay cash unless we had proof of where we had exchanged our currency. So we had to pay on card. Whilst we could, and did, pay by card, it was an inconvenience and we would have preferred to have been told this at check-in.

We chose a panoramic room at the Cinnamon Red hotel for the higher floor with view, and were not disappointed. We were given a corner room on the 20th floor which had a 180° view across the city and towards the sea. The huge bed was very comfortable, with 2 sumptuous pillows each. A complimentary bottle of water each in the room was very welcome, as was the tea and coffee making facilities. There was an ice machine near the lifts on our floor, which was a nice touch. The shower area was large, with a hot and powerful shower to luxuriate in, and some toiletries. The bathroom was well-lit, housed the adequate hairdryer and large standard/magnifying mirror and good sized towels. Our room was excellently looked after by a friendly, polite and welcoming young man called Gayan. He always greeted us with a smile, checked several times that all was to our satisfaction, and was happy to chat with us a little. Breakfast was to a good standard and my husband was happy to get a full English whilst also trying local cuisine. There was plenty of choice, a cooking station, and the food catered to lots of different tastes/dietary requirements. We stayed 2 nights and chose this hotel for its excellent location for visiting some of the many landmarks in Colombo. It is a lovely, clean hotel with a pool, gym and bar/snack bar on the 26th floor (rooftop). Happy hour is 5pm til 7pm each evening and a great place to relax and watch the sun set. Read less

Stayed in January 2025

Connor fault anything about this hotel

Beautiful hotel Clean and comfortable Great choice of excellent food Attentive staff Lovely rooftop infinity pool Great rooftop bar with views across the city

Stayed in February 2025

Large comfortable rooms Great views of the city Wonderful rooftop pool Great buffet breakfast

Stayed in February 2025

Reception is not spacious and in busy times it can be quite overwhelming. Would recommend a change in display, to help with queues. Staff in the restaurant was not always very responsive.

Good location, very comfortable rooms, good internet for working. Good gym and excellent pool! Food was also very good!

Stayed in January 2025

The service by the pool was not organized.

The pool was beautiful but one side was under construction and no coffee would be served on the rooftop you had to go down to the restaurant by the lobby. The room was spacious and with a beautiful view. Overall the service was slow and not very organized but everyone was very kind and trying their best.

Stayed in January 2025

Check in can take a while, but they have just upgraded to a new computer system so this might.speed things up

The rooftop terrace and pool have wonderful views and the music in the evening with happy hour is great The beds and pillows are extremely comfortable and everything was spotless

Stayed in February 2025

Check in process was too time taking

Location is too good. Staffs are helpful and friendly

Stayed in February 2025

Nothing

Exceptional Service and the Friendly Staff

Stayed in February 2025

Very good hotel excellent location. Rooms very clean, extremely comfortable bed , very good sound proof.

Stayed in February 2025

The front desk staff was not the friendliest and the check in process was slow

Nice accommodation, the room was big and we had a nice view

Stayed in January 2025

Seems empty? But otherwise very good

Great location, arranged airport transfer ($40 extra) and easy check in and check out. Delicious breakfast buffet, albeit slightly pricy.

Stayed in January 2025

Nothing. All was great

Friendly and helpful staff. Great value for money. Awesome buffet breakfast and rooftop pool area. Highly recommend for a value stay.

Stayed in January 2025