Location, reasonable room rate & friendly staff

Stayed in May 2022

Direct sea view and comfortable rooms.

Stayed in April 2022

sea attraction

it is nice view and location

Stayed in April 2022

The staff incredibly unfriendly and unhelpful. Bring your own towel because they will watch you like a hawk if you try to take a pool towel to to the beach or your room, they will follow you saying you can’t take the towel to your room. If you are wet it’s too bad They also do not assist with transfers. It’s definitely not worth the amount of money you pay. It was the most expensive hotel I stayed during my time in Sri Lanka and it was also my most unpleasant stay. The rooms could be cleaner

The buffet was pretty good and a great location

Stayed in April 2025

Music could be better.

It was very clean and hospitable staff.

Stayed in January 2025

Just nothing

The staff were very friendly. Food was great. Location was easy to find. Just in the main road facing to the beach

Stayed in February 2025

A lot needs to be renewed.

Stayed in February 2025

Need to improve some things but good customer service.

Stayed in February 2025

gorgeous location. friendly staff

Stayed in February 2025

Breakfast and dinner are excellent

Stayed in January 2025

we booked a partial sea view room. But we could just see the side of the restaurant only. That was so disappointed. We had three meals at the hotel. Specially the dinner couldn't meet our expectations. There was a Mongolian rice and noodles and they were not tasty enough. I am wondering whether they are not tasting the food before bringing to the table. Cakes at the dessert corner was so thin. Dessert corner was like the they have give something to for desserts. Bread at the breakfast was not fresh enough. They were so dry and stuffy. Only the Sri Lankan corner was recommended.

I liked the location. It was so close with the beach. and seating facilities to watch the sea also good.

Stayed in December 2024

trip was on 11/12 but due un avoidable reason was plan to 13/14.tried to contact the property by an email as well as by phone. no reply. when i was there they didn't know about the class of the room. they arranged a couple room insted of triple dulux room. room was entirely different from booking.com photos.food was ok. but my car got scratch marks on bonnet and small damage on the edge of the bonnet. i didn't complainted because i was very disappointed about the property.i will not go again to citras-Hikkaduwa.Thanks

Stayed in December 2024

1. Food ( Break fast) spread is not good 2. Staff are more reserve 3. Rooms are not maintained well. 4. Their was a modification going on, and we get hammering noise every now and then. 5. Property cleanliness to be improves. 6. It's not a value for money deal.

The location is good and the view is beautiful.

Stayed in December 2024

The food could have had more variety in terms of sea food or action stations for a full house for dinner on the particular day.

Most of all I love the long deck of chairs and the bar like table just by the beach. .No other hotel had that though they were 5 star properties.

Stayed in September 2024

I stayed at Citrus Hikkaduwa on the 27th and 28th of September for one night with my family. We booked three rooms, and while our stay was pleasant, the food fell short of expectations. The main issue arose during breakfast on the 28th. We arrived at 8:30 a.m., well within the breakfast time frame (7:30 to 10:00 a.m.). One of the key breakfast items we were looking forward to was the string hoppers with fish curry. Initially, the chef assured us that they would bring it out soon, so we waited. After about five minutes, another chef came out with noodles, saying there were no string hoppers available. A senior chef then informed us that due to a higher-than-expected guest count, they had run out and were unable to provide more as they order string hoppers from outside. As a hotelier myself, I found this response unsatisfactory. Running out of a key breakfast item by 8:30, halfway through the service period, without a contingency plan is unprofessional. Guests should not be left without promised menu items, and the way it was handled lacked the discipline and guest expectations from a hospitality establishment.

The location

Stayed in September 2024

I was ordered garlic bread, staff brought me some bread putting the garlic slices attach the pic FYR. Moreover, they we’re having only two pages of menu for everything. I can’t recommend this place to stay longer

Room was so clean and washroom as well.

Stayed in September 2024

- the buliding looked like it coulde use a renewal - the extra bed for the third person was broken and not comfortable at all

- great breakfast - the service was good and staff were friendly - there was a drivers lodge - nice beach and there was a pool

Stayed in August 2024

It would have been better if they had served more food options in the buffet

Clean, very friendly staff, clean pool

Stayed in August 2024

Food was not up to the expectation.

Rooms are ok. Toilets are not spacey enough.

Stayed in September 2024

No complains.

The Hotel was in close proximity to major attractions in the area. The room we stayed wonderful. The view of the ocean was really great. The breakfast buffet did not have much varieties but the food was really great. Last but not least, the staff was really friendly and helpful.

Stayed in August 2024

The rooms are totally different from what was shown in the website and very small. Eventhough we have paid for two days, we only stayed their for one night. Totally dissapointed since they dont have a refund policy.

Staff and food was OK

Stayed in August 2024

Not satisfied with food.

The location is perfect and friendly staff.

Stayed in August 2024

I tried calling the hotel so times but they didn’t answer the phones. I even send a message from the app but no response for that as well. And also buffer is not good at all.

Location

Stayed in August 2024

When we arrived, the hotel hall was extremly crowded. We couldn't figure out where to do the check-in. There were welcome drinks next to the "cashier" desk but we didn't know how long those drinks were there, who it was for or if we had to serve ourselves. After 10 minutes of observation, there was a desk where people were gathered. I decided to queue (even though there was not a proper queue) and hopefully I could do the check-in. A lady asked me to fill a form and 10 minutes after, she brought the room keys. She told us to let our luggages on the hall as the staff will bring them to the rooms. They did not, so we did it ourselves 30 minutes later. After that, my sister was asked if we took our luggages to our rooms : does this mean that they didn't even noticed that bags they claimed to take care of (until they were supposed to bring to rooms) were not under surveillence ? We had two rooms : one had water leak issues in the bathroom. It was writing in both rooms that we couldn't turn of the AC or put the temparature above 25. But, the two days we stayed, it was freezing in the rooms. The second night, there was lot of rain and our rooms were filled with water. Of course, at the check-out, we informed about that point and a staff member came and apologized for the inconvenience. The swimming pool had broken tiles and there were sand on it, as people will go straight to the pool after being on the beach, fully dressed ! No one was there to ask people to respect the rules. I have been to many hotels down south, in front of the beach. Citrus was the most expensive and yet the service was definitly not there ! You can't claim to be a great hotel with this poor service, poor quality rooms. The staff seemed to be very bussy : hire more people, if needed.

The breakfast was pretty good.

Stayed in August 2024

There’s no swimming pool for the children Good options for breakfast but didn’t enjoy the dinner

Good location and friendly staff

Stayed in August 2024